BT Infinity Broadband not giving the speeds wirelessly

macman

Hang on here. The OPP said that using a pair or Homeplugs makes no difference. If so, it's not a wireless issue.
OP, you need to retest your speed using ethernet from the master socket (not Homeplugs, not wireless) That wlil tell you what speed the FTTC service is actually delivering on the line.
Once you know that, you can then deduce where the fault is.
Toxteth is spot on. If it were a wireless issue, the very first thing to do would have been to change the wireless channel-did BT ask you to try this?
BT are responsible up to and including the modem/router-the speed beyond that is not down to them, as wireless factors are not within their control. Therefore you have no grounds to void your contract without penalty.

Browntoa

merged your 2 threads on the same subject into one

lee111s

macman wrote: »

Hang on here. The OPP said that using a pair or Homeplugs makes no difference. If so, it's not a wireless issue.
OP, you need to retest your speed using ethernet from the master socket (not Homeplugs, not wireless) That wlil tell you what speed the FTTC service is actually delivering on the line.
Once you know that, you can then deduce where the fault is.
Toxteth is spot on. If it were a wireless issue, the very first thing to do would have been to change the wireless channel-did BT ask you to try this?
BT are responsible up to and including the modem/router-the speed beyond that is not down to them, as wireless factors are not within their control. Therefore you have no grounds to void your contract without penalty.

Home wiring plays a part and could also be a problem when using homeplugs - depends on ringmains and what other stuff you have connected.

The fact he gets 35 or so when connecting directly with a cable proves there's no issue with the speed being delivered to the router.

banger9365

if xbox is @ 6feet away wire it in ,and change the wifi adapter for the laptop ,its the easyest thing to do or even change to bt hub for an after market router like the asus rt-n56u ,but if your messing with wifi its alway a gamble,
it start with change the wifi channel to a less used one in your area( http://www.metageek.net/products/inssider/ )
change wifi adapters get a N or 150mb to 300mb, 2.4 GHz or and 5GHz one (if the bt hub do's 5GHz)if you change adapters remember it will only run has fast as the usb connector ,if your lucky
wire xbox in

macman

lee111s wrote: »

Home wiring plays a part and could also be a problem when using homeplugs - depends on ringmains and what other stuff you have connected.

The fact he gets 35 or so when connecting directly with a cable proves there's no issue with the speed being delivered to the router.

Indeed, which is why I specified that the test should be done from the master socket (I should have added, from the BT test socket behind the master socket faceplate).

JohalaReewi

The problem with wifi is that the speed degrades alarmingly due to interference. This can be caused by many things, including other wifi devices and other wifi networks. Maybe the OP can try a different channel?
http://en.wikipedia.org/wiki/History_of_IEEE_802.11#Channels_and_international_compatibility

The OP has an xbox and laptop and I guess the xbox is using 802.11n but his old laptop is possibly 802.11g. Not sure how the homehub handles mixed speed devices but some routers will run wifi at the speed of the slowest device.

lee111s

macman wrote: »

Indeed, which is why I specified that the test should be done from the master socket (I should have added, from the BT test socket behind the master socket faceplate).

I mean home mains wiring.

There's no test socket facility with VDSL (the service FTTC runs on) as you get a new face plate when the engineer installs the service. You don't use a microfilter like you do with ADSL.

macman

Point taken. The OP should then test from the master socket using ethernet, with other active extensions disconnected.
But surely BT's 'tech support' would already have gone through all this initially?

lee111s

I think he's already done it looking at his first post. He says he gets 35meg on an Ethernet connection to the laptop which would be about spot on providing he's on the BT Infinity 1 (up to 38meg) service.

DantheMan

From BT's point of view, if the correct speed is getting to the router, it is no longer there problem.

And by the sounds of things it is. You can attempt to get a new router by claiming your current one is over heating and they will replace it, although it probably won't make a difference.

You won't be able to cancel without paying BT to get out of it.

I suggest doing what everyone else is suggesting, wire your Xbox into it and use your laptop to browse the internet.