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3 Mobiles "Superfast" network

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Three are touting a new system, which if I understand it, offers higher 3g speeds in many areas, although one would have to have a "suitable" handset. They are offering a limited range of handsets mostly on contract. Sorry but I am not going to try and be too technical, I do not have the skills. Wondering about giving it a go, the main deterrent is the hassle of getting decent customer service, especially a PAC number from them? Have we got any views about this please?
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