Currys, New Laptop and Norton!

aaroncaz

When I try to delete the Norton tool download it says its already open in Norton tool removal exe?????

aaroncaz

penrhyn wrote: »

Is your Windows 8 installation up to date?

Do you get the same problem downloading and installing other programmes say Ccleaner.

Its a new laptop Asus brought last November had nothing but trouble since I got it with Norton, not downloaded much else, RoboForm etc.

aaroncaz

penrhyn wrote: »

Is your Windows 8 installation up to date?

Do you get the same problem downloading and installing other programmes say Ccleaner.
The other thing you could try is Norton Power Eraser, assuming you can run it.
http://security.symantec.com/nbrt/npe.aspx

That's downloaded but again it wont open yet when I try to delete the download it says its running.

penrhyn

In which case, and get other views if you want, I would perform a system refresh, it will take the computer back to the initial Windows 8 set up.

From start screen swipe in from right click settings, then change PC settings, scroll down to find system refresh.

dogmaryxx

Download 30 days trial of Revo Pro

Select Forced Uninstall

Choose Advanced scanning mode

Type Norton in Programs exact name box

Click next then delete any thing found and shown in bold type

aaroncaz

Is that more than the old system restore? Just had a quick googled land it it said to have your recovery media handy!

http://windows.microsoft.com/en-GB/windows-8/restore-refresh-reset-pc

aaroncaz

dogmaryxx wrote: »

Download 30 days trial of Revo Pro

Select Forced Uninstall

Choose Advanced scanning mode

Type Norton in Programs exact name box

Click next then delete any thing found and shown in bold type

Ive downloaded it. I think its in downloads but again won't open

penrhyn

I guess thats only if there are damaged files.

aaroncaz

Should I just do system refresh? What gets wiped? Not really got much on here yet, does it take long? Or should I wait until my LL comes next Tuesday, if he's got time to sort it..... or take it back to Currys who want to charge me £49 to do the registry..... I suppose I could reinstall Norton! or could I?

aaroncaz

penrhyn wrote: »

In which case, and get other views if you want, I would perform a system refresh, it will take the computer back to the initial Windows 8 set up.

From start screen swipe in from right click settings, then change PC settings, scroll down to find system refresh.

Cant see it, gone into pc settings