Faulty tv from currys, not 6 months old yet!!

chill76

Please could I have some advise.

I have a Samsung tv that I brought in aug 12, some not quite 6 months old yet. Rang currys, and at first they said I would have to ring Samsung direct. Well after much arguments, they then advised me that they can send it away to be repaired, but this could take up to 28 days. I pointed out that this was unexpectable, and that I wanted an exchange. The tv was not cheap!!! I then asked for the contact for head office, as the manager told me they did not have the power to offer an exchange.

Any advice would much-appreciated

InsideInsurance

After the length of time you have had it the retailer is in their rights to decide if to repair, replace or refund the goods as you will have certainly be deemed to have "accepted" it (normally within a couple of days at most).

TV, contrary to popular believe these days, is not going to be classified as an essential for life and so a factor of "up to" 4 weeks is probably not significant enough to be able to demand an alternative method (it would be different if it was your cooker or your way of getting to work etc)

chill76

Thanks for your reply.

artbaron

chill76 wrote: »

Well after much arguments, they then advised me that they can send it away to be repaired, but this could take up to 28 days. I pointed out that this was unexpectable

Oh I don't know, that's exactly what I'd expect from Currys.

Fire_Fox

Try writing a letter of complaint.

ritesh

Chill76 if you do decide to let Currys take itin for repair please do take photos of the TV prior to giving it to them (i.e. at the store). There have been many occasions where TVs have come back scratched or damaged and the retailer denies responsibility

unholyangel

ritesh wrote: »

Chill76 if you do decide to let Currys take itin for repair please do take photos of the TV prior to giving it to them (i.e. at the store). There have been many occasions where TVs have come back scratched or damaged and the retailer denies responsibility

Good advice for a lot of situations. For example, handing over your property to someone elses care, sending something in the mail, selling something online or even when in a car accident (its not unknown for people to claim it was worse than it was in hopes of a bigger payout and it can also help prove what happened if they lie to avoid blame). .....always a good idea to take pictures.

jogu

chill76 wrote: »

Please could I have some advise.

I have a Samsung tv that I brought in aug 12, some not quite 6 months old yet. Rang currys, and at first they said I would have to ring Samsung direct.

Is there a reason you don't want to contact Samsung directly? It's possible they would organise a repair more efficiently than Currys would, so may be worth a try.

wealdroam

jogu wrote: »

Is there a reason you don't want to contact Samsung directly?

I guess that might be unexpectable too.

Esqui

If it's bigger than 32", I'm fairly sure Samsung send an engineer to try and fix it in home. They only take it to the repair centre if it's not possible to fix in home. But it does depend on the service centre

treddlie

chill76 wrote: »

Please could I have some advise.

I have a Samsung tv that I brought in aug 12, some not quite 6 months old yet. Rang currys, and at first they said I would have to ring Samsung direct. Well after much arguments, they then advised me that they can send it away to be repaired, but this could take up to 28 days. I pointed out that this was unexpectable, and that I wanted an exchange. The tv was not cheap!!! I then asked for the contact for head office, as the manager told me they did not have the power to offer an exchange.

Any advice would much-appreciated

Borderline but if less than six months old then up to store to prove it wasn't faulty when you bought it

Look on the customer rights page here

moneysavingexpert.com/shopping/consumer-rights-refunds-exchange