Help please, Ebay account in jeopardy

thezib

Hi guys,
i need help please.
i purchased 4 items off a seller (at 99p each postage was set at 43p for each items. the seller in the listing stated that if buying multiple items, postage would be combined. after buying, i waited for the invoice which i got in about 20 minutes and paid immediately it came. i was charged £3.96 i assumed the seller waived the delivery cost. (this happened before 10am on friday) 5 hours later i got an email from the seller saying the system had an error and didnt charge me for postage so they wouldnt send the items till i paid the delivery, and it was £1.72. i replied saying okay, thats fine but i thought the delivery would be cheaper than £1.72 since it would be combined.
they replied saying if a seller agrees to combine postage doesnt mean it will be cheaper( im confused because all the time i have bought items and postage was combined, it was always cheaper than paying postage individually). to avoid any issues, i replied telling the seller, it was fine, they should please send an invoice for £1.72 so i could pay. the seller replied saying they couldnt do it! at this point i was fed up and i told the seller to please cancel the transaction and refund the £3.96 as i was tired of going back and forth. the seller replied saying okay.
i decided to buy my items off a different seller. i checked my paypal account and saw the seller had refunded. how ever, i just got 4 messages from ebay, the seller had opened a case against me for unpaid items. this is the email i received:

Dear *******
We have opened an unpaid item case for Dress Net Fabric-Tutu Fabtic/Wide 145cm,Sold per metre.

If payment isn't received by 23-Feb-13, the seller may withdraw from the contract and you would no longer be entitled to receive this item. Additionally, an unpaid item may be recorded on your account, which could lead to your account being suspended.

If you've paid and believe payment should have been received by now, please contact Customer Support.


Dress Net Fabric-Tutu Fabtic/Wide 145cm,Sold per metre
Item # : 181030539646
End time: 15-Feb-13 09:31:18 GMT
Seller: 11starsuk
Case Opened: Tuesday, 19 Feb, 2013 10:22:03 GMT

Im worried cos ive never had any issues with any seller, ever. and im worried 4 cases against me would result in my account being cancelled. Seems like the seller is purposely trying to get me banned. what can i do?

Strapped

thezib wrote: »

Hi guys,
i need help please.
i purchased 4 items off a seller (at 99p each postage was set at 43p for each items. the seller in the listing stated that if buying multiple items, postage would be combined. after buying, i waited for the invoice which i got in about 20 minutes and paid immediately it came. i was charged £3.96 i assumed the seller waived the delivery cost. (this happened before 10am on friday) 5 hours later i got an email from the seller saying the system had an error and didnt charge me for postage so they wouldnt send the items till i paid the delivery, and it was £1.72. i replied saying okay, thats fine but i thought the delivery would be cheaper than £1.72 since it would be combined.
they replied saying if a seller agrees to combine postage doesnt mean it will be cheaper( im confused because all the time i have bought items and postage was combined, it was always cheaper than paying postage individually). to avoid any issues, i replied telling the seller, it was fine, they should please send an invoice for £1.72 so i could pay. the seller replied saying they couldnt do it! at this point i was fed up and i told the seller to please cancel the transaction and refund the £3.96 as i was tired of going back and forth. the seller replied saying okay.
i decided to buy my items off a different seller. i checked my paypal account and saw the seller had refunded. how ever, i just got 4 messages from ebay, the seller had opened a case against me for unpaid items. this is the email i received:

Dear *******
We have opened an unpaid item case for Dress Net Fabric-Tutu Fabtic/Wide 145cm,Sold per metre.

If payment isn't received by 23-Feb-13, the seller may withdraw from the contract and you would no longer be entitled to receive this item. Additionally, an unpaid item may be recorded on your account, which could lead to your account being suspended.

If you've paid and believe payment should have been received by now, please contact Customer Support.


Dress Net Fabric-Tutu Fabtic/Wide 145cm,Sold per metre
Item # : 181030539646
End time: 15-Feb-13 09:31:18 GMT
Seller: 11starsuk
Case Opened: Tuesday, 19 Feb, 2013 10:22:03 GMT

Im worried cos ive never had any issues with any seller, ever. and im worried 4 cases against me would result in my account being cancelled. Seems like the seller is purposely trying to get me banned. what can i do?

Phone customer support and explain that you paid.

Seller just wants their final value fees back from ebay.

If you want to be vindictive, you could also open a non-performing seller report on the basis that you paid but seller did not send the goods.

Even if the worst was to happen, you won't lose your account over 1 NPB strike, although it could make future purchases difficult if you already have any strikes. Hope that reassures you! But you should be able to get it sorted with customer services.

thezib

Thank you so much. I'm going to call them up now. I've never had a strike, as I always pay immediately I purchase or immediately I'm sent the payment invoice.

thezib

I've contacted customer services and they weren't much help, said to contact the seller and ask them to change the case to cancelled transaction. Obviously this seller is a horrible individual who would try to make some other person look bad just to get a few pennies. I'll send them a message and if they decide not to be sensible, then I'll def be opening a non performing seller case.

techspec

Wish i knew how the seller did this.

Its usually impossible to open a claim for none payment when payment as been made and refunded.

As for complaining about £1.72 postage - really????

Oli.s

thezib wrote: »

I've contacted customer services and they weren't much help, said to contact the seller and ask them to change the case to cancelled transaction. Obviously this seller is a horrible individual who would try to make some other person look bad just to get a few pennies. I'll send them a message and if they decide not to be sensible, then I'll def be opening a non performing seller case.

Not necessarily, the seller may have done a NPB to get the listing fees back off eBay. Just do as eBay advised and see what happens.

thezib

i have emailed the seller and this is the response i got back

Dear *******,

Hi,I am sorry it was mistake,I though was another customer.Ebay send a emails and we as sellers have to open a case to get our final fees which ebay take from us as a seller when you buy it.It would not effect you ar all due they can see you have received refund,just close it.
Thank you

- 11starsuk

i have replied saying there is no option to close it, this is just getting very annoying. the seller in one mine is claiming ignorance saying its a mistake and the next line is talking about FVF. gosh!
i just remmebered when i asked for the seller to send an invoice so i could pay for the postage, he/she replied saying saying they couldnt, but rather i should buy just 2 of the items instead of the 4 i paid for and they would refund the difference. seems like this person is very manipulative and listing what they didnt have available!

soolin

Is this a business seller, if so I would pay and then request an immediate return under DSRs. Or just pay and get the items and reflect your experience in feedback.

Meanwhile I would be harrassing ebay every hour on the hour to stop those NPBs on the basis you have paid.

thezib

soolin wrote: »

Is this a business seller, if so I would pay and then request an immediate return under DSRs. Or just pay and get the items and reflect your experience in feedback.

Meanwhile I would be harrassing ebay every hour on the hour to stop those NPBs on the basis you have paid.

Yes, he/she is registered as a business seller. unfortunately i already purchased the items off a different seller, before these cases came up. its amazing that ebay would let any criminal manipulate others on there, when they can see i obviously paid.

jpsartre

To be honest, I think you're making some rather large and unwarranted assumptions about the seller.

the_lunatic_is_in_my_head

thezib wrote: »

Hi guys,
i was charged £3.96 i assumed the seller waived the delivery cost.

This is where your problem began and someone cynical might assume you hoped they wouldn't noticed rather than assume it was good will (considering they are 4 99p items).

It's surprising the seller can open a non payment dispute as the system simply doesn't allow this if payment is made via Paypal through eBay Checkout, even when the system screws up and doesn't fully complete leaving the order showing as unpaid I've not been able to open a dispute (as thus finding out I was actually paid).