Help with iPhone 3GS please

kylestucon

Ok just spoke to my sister when she got phone unlocked she was on orange but now she is with t mobile for her new phone so does she need to speak to orange (because that is who she was with when she was using this phone) or t mobile(because that is who her mobile number is with now)

grumbler

kylestucon wrote: »

Ok just spoke to my sister when she got phone unlocked she was on orange but now she is with t mobile for her new phone so does she need to speak to orange (because that is who she was with when she was using this phone) or t mobile(because that is who her mobile number is with now)

If the phone is unlocked, there is no anything to speak about.
If the phone is locked to Orange, then it's Orange who can unlock it, but I am not sure that they do this for ex-customers: http://help.orange.co.uk/orangeuk/support/personal/474187

macman

Only Orange can unlock it, or you'll have to switch to Orange to use it.

Im_just_careful

Start with why does your sister think it is unlocked ?

A quick Google suggests "Orange will unlock your iPhone for £20.42 providing that you’ve had it for at least 6 months. The handset must also be registered to an account in your name. The entire unlocking process should take between 7 and 10 days to complete."

(source http://cow.neondragon.net/index.php/how-to-unlock-your-iphone-from-o2-and-orange but this page is a bit old)

If the phone really is unlocked (your sister paid Orange to unlock it) then follow this process:-

http://support.apple.com/kb/ht5014

It might be worth getting a PAYG Orange SIM and putting it in before starting the process and to check there isn't some other problem.