XBOX Microsoft Duty of Care - a new one

ifstar

Make sure you remove the credit card from the account, if not already done so. Also it is much cheaper buying pre-paid cards if you shop about online rather than buying on the xbox itself.

fozmcfc

Treadmill wrote: »

I thought this thread was about a new Xbox game Duty Of Care. Cool name.

That made me laugh.

Swampy180,

Microsoft may be willing to offer a gesture, but I can't see you getting most of the money back.

I do have to agree, basically your son is old and wise enough to know what he was doing.

I would be careful pushing anything with the credit card company. You could find the card company, not liking the fact your details have been used by a 12 year old in the first place.

cooltt

Maybe you should have brought your son up with better morals?

Johnmcl7

miketaff1408 wrote: »

Ever heard of sarcasm John?

My apologies, for some reason I mixed you up with the OP (and no, I don't know how either).

John

nathand_2

cooltt wrote: »

Maybe you should have brought your son up with better morals?

The harshest post so far and the one I agree with most!

Using prepaid cards etc only hide a problem rather than deal with it. They are cheaper so worth buying to save money but not to avoid having your son steal from you.

This isn't Microsofts fault. Stop trying to blame them for something your son did.

chattychappy

Swampy180 wrote: »

Discussions are ongoing with the credit card company and Microsoft via official complaints proceedures but would welcome any non-parenting advice!

Well, you've had plenty of parenting advice!

The only question is whether the subsequent transactions were authorised or not. The fact is your son did not have permission to authorise further transactions on your card. Perhaps you authorised them in advance through the T+Cs. So I agree that T+Cs are relevant here, but clever wording doesn't necessarily get the CC/merchant off the hook. It seems you weren't clear you were signing up to a CPA and acted in good faith.

It's for the CC to prove the transactions were authorised by you. If you want to challenge it, then this is the route I'd go.

PhishFood_2

I don't think this is an issue for Microsoft. Our 11 year old has the same option, his Dad's card is on the account and he knows to ask! Yes he can buy points at the touch of a button but he knows not to do it without asking! He asks us almost everyday but we usually say no!

sumosami

My 12 year old son had an Xbox for christmas ...knowing that they can be used to access the internet I did the initial set up filling in his age & setting up the parental controls ...now if he wants to play, view or buy anything not suitable for a 12 year old he needs me to input my password to do so ...& i definitely do not have card details of any sort stored on there ...so sorry you're in this situation but its one of those 'learn from your mistakes' moments for you & your son

PHARR

Take the xbox away and sell it, put profits from that towards the bill.

Agree to pay the lowest you can monthly / weekly and just pay until your son grows up or whatever then he can pay towards it.


Im sorry, but theres out of hand then theres abusing it to that level.