faulty car

wii_man1

i purchased a car from a dealer 4 weeks ago and have had to get some repairs done out of my own pocket,

ball joint was worn out and should not have passed the mot the car came with and also the battery supplied with the car was the wrong type.

i have tried to claim a charge back via natwest but their excuss is that i collected the car in person i am liable not natwest !.

does anyone have the address of where to send the claim form to natwest ?

System

I'm not sure about the legalities of this but surely a chargeback would not be the right avenue to pursue? That would end up with you having both the car and your money back?

Is this not more of an issue between you and where you bought the car from?

I don't see why its Natwests problem.

wii_man1

the repairs are only £250 the garage verbally agreed to refund me over the phone but have not done so.

System

So you want a partial chargeback on your original purchase price? I don't think they can do that

wii_man1

goater78 wrote: »

So you want a partial chargeback on your original purchase price? I don't think they can do that

yes i do , cant see why not ?

System

wii_man1 wrote: »

yes i do , cant see why not ?

I might have this wrong but I thought a chargeback was a way of reversing a charge you had made? I didn't know you could only reverse a small portion of the charge.

However I have no idea either way so if you can then good Luck.

System

also if you bought the car only 4 weeks ago then it can't have been that long ago when you got the agreement for them to refund £250. I would give them a bit more time to refund, especially when they have said they would.

wii_man1

goater78 wrote: »

also if you bought the car only 4 weeks ago then it can't have been that long ago when you got the agreement for them to refund £250. I would give them a bit more time to refund, especially when they have said they would.

verbally agreed over the phone , invoices for repairs sent in then all gone quiet by them.

registered letter sent stating not fit for purpose

unholyangel

wii_man1 wrote: »

verbally agreed over the phone , invoices for repairs sent in then all gone quiet by them.

registered letter sent stating not fit for purpose

Was it a full MOT on the car (ie for 12 months)? Not really that important since its illegal for a dealer to sell a car that is not road worthy but MOTs only really prove that on that date, at that time....the car passed the minimum legal requirements. It does cover you for 12 months, but obviously due to their nature.....their fitness for the road can vary over a short space of time (hitting a pothole for example).

You said you attempted a partial chargeback, was this debit card or credit card you paid by? What was the price you paid for the car?

wii_man1

unholyangel wrote: »

Was it a full MOT on the car (ie for 12 months)? Not really that important since its illegal for a dealer to sell a car that is not road worthy but MOTs only really prove that on that date, at that time....the car passed the minimum legal requirements. It does cover you for 12 months, but obviously due to their nature.....their fitness for the road can vary over a short space of time (hitting a pothole for example).

You said you attempted a partial chargeback, was this debit card or credit card you paid by? What was the price you paid for the car?

yes 12 month , they did the mot.

debit card

10k

mattyprice4004

All they have to do is say you didn't give them the opportunity to fix it first - you MUST give the garage opportunity to do so.