Chargeback on dodgy gaming site

Roland_Sausage

meer53 wrote: »

You're asking if a chargeback can be actioned for the original deposit. You used the original deposit to gamble so you received the service you paid for. Therefore no grounds for dispute.

So if you lose, you lose your money. If you win then they won't pay.

Not really gambling, is it?

madein83

meer53 wrote: »

You're asking if a chargeback can be actioned for the original deposit. You used the original deposit to gamble so you received the service you paid for. Therefore no grounds for dispute.

No, I placed my original deposit and gambled on the assumption that - if I won - the funds would be available to withdraw.

The company is ignoring my withdrawal requests, which means that the service advertised (i.e. the chance to gamble with a win or lose outcome) was not rendered.

What you're suggesting is that it's acceptable for an online gaming site to STEAL deposits with a guaranteed 100% loss rate and not pay out a single penny, despite the outcome.

Are you suggesting Visa and Mastercard ALLOW this?

madein83

meer53 wrote: »

The 2 people who have both said there are no grounds for a chargeback work in this field.

I would suggest you contact Natwest and ask for their opinion. Please let us know what they say.

I will, I was just hoping someone might be able to share their experience on here first.

I don't see two people who say there's no grounds. One queried the withdrawal rights of a promotion (of which, in my case, there is none)... the other seems to think it's perfectly normal to allow casinos to win 100% of the time and withhold winnings of a whim.

If that's 'working in the industry', I guess I'm screwed!

meer53

madein83 wrote: »

No, I placed my original deposit and gambled on the assumption that - if I won - the funds would be available to withdraw.

The company is ignoring my withdrawal requests, which means that the service advertised (i.e. the chance to gamble with a win or lose outcome) was not rendered.

What you're suggesting is that it's acceptable for an online gaming site to STEAL deposits with a guaranteed 100% loss rate and not pay out a single penny, despite the outcome.

Are you suggesting Visa and Mastercard ALLOW this?

I'm not suggesting anything. Have you contacted Natwest ?

Gambling transactions are classed as cash transactions. Which website did you use ? The t & c's may provide more information which might be useful.

meer53

madein83 wrote: »

I will, I was just hoping someone might be able to share their experience on here first.

I don't see two people who say there's no grounds. One queried the withdrawal rights of a promotion (of which, in my case, there is none)... the other seems to think it's perfectly normal to allow casinos to win 100% of the time and withhold winnings of a whim.

If that's 'working in the industry', I guess I'm screwed!

Myself and Dalesrider deal with debit card disputes and chargebacks.

ElkyElky

madein83 wrote: »

No, I placed my original deposit and gambled on the assumption that - if I won - the funds would be available to withdraw.

The company is ignoring my withdrawal requests, which means that the service advertised (i.e. the chance to gamble with a win or lose outcome) was not rendered.

What you're suggesting is that it's acceptable for an online gaming site to STEAL deposits with a guaranteed 100% loss rate and not pay out a single penny, despite the outcome.

Are you suggesting Visa and Mastercard ALLOW this?

Why on earth would you even give money to a gambling website that isn't based in the UK? At least if it was a UK company that screwed you over, you'd have some avenue to go after them (small claims, trading standards etc).

You won't get a charge back however nothing is stopping you from calling the bank and asking. After all, it's better coming from the horse's mouth. As everyone says, you paid for the privilege of playing a game.. which you played successfully. It would be a different matter if you weren't able to play any games or even log in to the website.

grumbler

meer53 wrote: »

Myself and Dalesrider deal with debit card disputes and chargebacks.

Dealing with something doesn't necessarily means being an expert it this. E.g. Dalesrider seems to believe that there is no essential difference between a chargeback and a section 75 claim.

dalesrider

madein83 wrote: »

Huh? So casinos/online gaming sites are allowed to withhold WINNINGS on a whim, even when I won them fair and square?

How does that make any sense?

I never said anything about the winnings.....

You said about charging back the origonal stake. Which you used... There for service provided....

Nothing the bank can do to claim back the winnings.
Not sure where you could take this.
Perhaps talk to consumer direct.

Totally agree they should not be able to withhold the winnings.

madein83

meer53 wrote: »

I'm not suggesting anything. Have you contacted Natwest ?

Gambling transactions are classed as cash transactions. Which website did you use ? The t & c's may provide more information which might be useful.

No, I haven't contacted Natwest yet. I will do regardless, I was just hoping for prior experience for navigating this field. I've never encountered this situation before.

The site is Option-World.com. It's a binary options site. I signed up as an alternative to BetOnMarkets (where I've had pretty decent success, and no problems withdrawing) because I prefer the up/down style of betting, and the margins were pretty lean.

There are a ton of these sites. I saw others using it and given that they're based in Cyprus with a regulated, EU-based gaming license, thought it might be safer than some others.

I've since heard some sour reports from other users in a similar holding pattern to myself, so it seems that my withdrawal chances are slim - hence the chargeback route.

Again, never had a problem before, just seems I've hit a dodgy site and now would like to know what my options are.

It's only €285, but still... why let them get away with it?

dalesrider

grumbler wrote: »

Dealing with something doesn't necessarily means being an expert it this. E.g. Dalesrider seems to believe that there is no essential difference between a chargeback and a section 75 claim.

Nice pun there :rotfl:

I know the exact diffrence between the 2....

Many people do not understand that S75 is not the best option in many cases and simply spout S75 at every turn when a credit card is used.....
I have lost count of the number of people who start off saying I WANT S75 claim form....
When I can resolve the issue for them on the phone and get the money back in days, with a chargeback.
Yet S75 requires them to provide paperwork and can take weeks to be looked at.