Dreadful Car Dealer...

JQ.

motorguy wrote: »

Maybe its you and not them???

My thoughts exactly.

motorguy

bobwilson wrote: »

Rant

Bob, i'm going to be honest with you here - i've just looked at all the threads you've started and it IS just you.

motorguy

Speaking as an ex motor trader.

If you're serious about buying, ring them, make an appointment, talk to them, buy the car if you're happy.

If you have very specific questions, either check them out before you turn up via the internet OR ask them in the context of the test drive / negotiations, etc, and give them the time and opportunity to find out.

I can see the salesmans viewpoint on this too - they must get a load a dolts who have no intentions of buying asking dumb questions, so its hard to sort the wheat from the chaff.

Chopper_Read

bobwilson wrote: »

I called Poole volkswagen to enquire about ordering a new golf.

I asked a simple question: is it possible to order the new GT without lowered suspension?

Not only were his answers not related to the question, the answers he gave were incorrect in themselves. :rotfl:

The man proceeded to insist the GT doesn't have lowered suspension (incorrect), and then went on to say that you can adjust the suspension height using "A.C.C." which is included as standard (incorrect, and incorrect again). Not only does A.C.C. have *nothing* to do with height, it is not included as standard.

When I challenged him on everything he said, instead of double-checking, he became defensive, outright rude, wouldn't let me speak, and insisted he was right. I asked him a few times to please double-check for me, he flatly refused.

I asked for his name, and he replied "WHY DO YOU WANT IT?"

I asked to speak to his superior, he refused.

He eventually begrudgingly told me his name was Simon. I had to insist several times that he double-check his info, but he kept replying "I KNOW WHAT I'M TALKING ABOUT SIR, A.C.C. IS INCLUDED AS STANDARD, AND CAN CHANGE THE SUSPENSION HEIGHT. I HAVE IT ON THE SHOWCAR OUTSIDE, SIR." I explained that A.C.C. is a £700 added option, and it does *not* change the height as he claims.

... after 5 minutes of me trying to persuade him to check his info, eventually he said "FINE, I'LL CHECK." and cut me off! :mad: he sounded angry and it was obvious he did it deliberately.

I called back and spoke to the deputy manager, but before I had a chance to speak, he said "We always ensure our customers are always given the correct information, sir. I'm afraid the information Simon gave you was indeed incorrect, and this is why he offered to double-check with me." :cool:

I explained that Simon had not offered, his attitude was defensive and rude, and that he hung up on me. The deputy manager just replied "I'm sorry you feel that way Sir, but Simon did offer to double-check for you and I'm sure he didn't intend to be rude or to cut you off."

:T

I told him to listen to the recording of the phone call, and the truth would be revealed.. of course his reply "we don't record calls I'm afraid, Sir."

... and then in the end he was still trying to sell the car to me! Incredible! I told him I would be buying the car, but not from them... of course his reply was "well I'm sorry you feel that way, Sir, but we always provide the best customer service. If you should change your mind, just let me know."... infuriating. :mad:

All I wanted was at least some acknowledgement that this guy would be told off for the way he spoke to me, but instead the deputy manager made me feel like he thinks I'm just another rude customer and his staff can't do wrong.

It's actually a big deal... people must end up paying for cars that were not what they ordered. :T Then there's no "proof" as all the advice is verbal :cool: and dealers just deny everything - even when it's right in front of them! :cool:

I don't know why I'm getting annoyed - almost all companies seem rude these days... it's down to luck. Having to deal with it a lot of this same treatment from companies lately, I just guess I'm getting a bit worn out.

So VW design a GT with lowered suspension, yet you want a modified version?

Why do you think you know better than their designers? After all it's not their first try at the Golf.

Stop wasting VW's time and if you want a Golf with normal suspension buy one with it already fitted.

atrixblue.-MFR-.

lol this must be a wind up.

i want a GT-TDI or a GT(i) but i dont want the sports suspension!?
thats like asking if you can have an audi TT with a 1.6 golf engine fitted?

the GT ranges all have sports suspension to toughen and tighten the handling and road grip because of the power they produce, why would you want a powerfull car that cant hold the road in a simple bend doing 40-60 MPH?

next youll be asking if they can make the price cheaper by putting ditch finders on it and asking to down grade the brakeing system to polo 1.2.

youve made my day!

blacksta

atrixblue.-MFR-. wrote: »

lol this must be a wind up.

i want a GT-TDI or a GT(i) but i dont want the sports suspension!?
thats like asking if you can have an audi TT with a 1.6 golf engine fitted?

the GT ranges all have sports suspension to toughen and tighten the handling and road grip because of the power they produce, why would you want a powerfull car that cant hold the road in a simple bend doing 40-60 MPH?

next youll be asking if they can make the price cheaper by putting ditch finders on it and asking to down grade the brakeing system to polo 1.2.

youve made my day!

:rotfl::rotfl:

GolfBravo

atrixblue.-MFR-. wrote: »

the GT ranges all have sports suspension to toughen and tighten the handling and road grip because of the power they produce, why would you want a powerfull car that cant hold the road in a simple bend doing 40-60 MPH?

next youll be asking if they can make the price cheaper by putting ditch finders on it and asking to down grade the brakeing system to polo 1.2.

youve made my day!

Apart from 10mm height reduction, the GT also gets a multi-link rear suspension - lesser models (with engines less than 122PS) get a poverty-pack torsion beam.

Torsion beam

Multi-link

Trebor16

Chopper_Read wrote: »

So VW design a GT with lowered suspension, yet you want a modified version?

Why do you think you know better than their designers? After all it's not their first try at the Golf.

Stop wasting VW's time and if you want a Golf with normal suspension buy one with it already fitted.

Audi do an A3 with sport trim level, which includes suspension that is lower than the SE model, but you can specify the SE suspension at no extra cost. Perhaps the OP thought VW would do the same?

artbaron

bobwilson wrote: »

The man proceeded to insist the GT doesn't have lowered suspension (incorrect)

How can a factory spec car have lowered suspension? Lowered compared to what?

Trebor16

artbaron wrote: »

How can a factory spec car have lowered suspension? Lowered compared to what?

Lowered compared to other models in the range.