Flight delay compensation, all other non-EU airlines

Tyzap

James_Blonde wrote: »

What are our options? I've drafted a Resolver claim, but wanted to check with real people first.

Thanks

Hi James,

I have a theory about what happened here, nothing concrete, but a workable scenario I believe.

The previous days flight, EK27 on 1/3/18 to GLA, was diverted to PIK due to poor weather, where is stayed overnight. This resulted in the outbound flight to DXB being cancelled on 1st.

On the day of your departure, 2nd, it hopped over to GLA and then operated the delayed flight to DXB.

Your flight then arrived and departed as scheduled.

On the 1st, EK28 was cancelled and I believe that you were possibly sent an email informing you of that cancellation, which was intended for passengers of that flight and not yours.

It would be an incredible mistake for EK to make. However, as your flight operated normally, I cannot see any reason for them sending you a cancellation the day before your flight was due to operate, when it then operated as scheduled. Further, they told you it was due to adverse weather but on the day of your flight there wasn't any, but there was the previous day!

Good luck.

boatman

Singapore Airlines have stated in an email received:

'We were just notified by our Legal department that after the latest Court ruling, we need to use rate of exchange on the day of the claim'

Hope that is of use to anyone claiming.

legal_magpie

boatman wrote: »

Singapore Airlines have stated in an email received:

'We were just notified by our Legal department that after the latest Court ruling, we need to use rate of exchange on the day of the claim'

Hope that is of use to anyone claiming.

This differs from the position in English Law under the CPR's which is that you state the sterling equivalent at the time you claim but if the case goes on to trial, judgment is given at the rate on that date. It might be higher or lower.
I'd be interested to know the name of the case to which they refer and where the judgment can be found.

vickster*arsenal

Hi

Just wondered if anyone can advise if my brother would be entitled to compensation? His flight was booked directly with Emirates, from Perth Australia to Birmingham UK, via Dubai. The flight was late leaving Perth, I believe due to an issue with the aircraft, and left several hours late. Despite being assured by the cabin crew that the connecting flight wouldn't leave Dubai without him, it did. He eventually arrived back in Birmingham around 7-8 hrs later than planned.
To add to it, he was an unaccompanied minor, 15yrs old, although very grown up for his age and not phased by it all.
Mum has written to Emirates, and they came back with the standard non EU airline and non EU airport line, but I don't know if this has changed with the recent rulings?

Thanks in advance.

JPears

No compensation. As Emirates say, non EU airline, leaving non EU country/airport.
Sorry.

Berts

Hi,
First visit to MSE. Has anyone advice on the following please.
Delayed Flight from Heathrow to Grand Cayman via Miami causing missed connection.
Sunday 10th December 2017. AA 57 flight to Miami was delayed 3 hs 29 mins. There was a little snow early in the morning (1" to 2 ") which was slush by this time.
Reason for the delay given personally by AA staff was that there were not enough de-icing machines as 2 of the 4 were not working. So this is not really a weather delay as it is a techical fault; but can I claim from American Airlines as my contract was not with Heathrow?
The AA staff member also advised my to book a hotel in Miami as they would not be providing accommodation and we would miss our connection, she booked us the next available flight to Cayman for the next day. Shame as when we arrived they were issuing hotel vouchers for a much better hotel than we booked! ( I have yet to claim this back)
We eventually landed in Grand Cayman 12 noon on Mon 11th December, almost 15 hours late.
Thanks for reading this

JPears

Thanks

James_Blonde

So further to my previous cancelled / delayed Emirates flight query, I've submitted my (cut down version of the) complaint to Emirates (couldn't see any other way of reporting this to them) and given them 14 days to respond - not heard anything, but not really expecting one yet.

Question though..... Can I also claim on my travel insurance for a delayed departure? My travel insurance does provide some, though not a lot of, benefit, but not sure if this is in addition to EC Regulation 261/2004 claims, or instead of it? (In which case the EC Regulation 261/2004 would be the one to pursue)

JPears

Yes but don't tell them as they will try to reduce any payment.
Any compensation under reg 261/2004 is what you are legally entitled to and has nothing to do with any insurance policy.

jugulator

I had travelled to Muscat and back on Qatar Airways last month. My flight was from Birmingham to DOH and from DOH to MCT. My outbound flight was fine. Inbound flight from Muscat was cancelled at the last minute. We were checked in, screen showed boarding gate and half an hour before boarding, it showed cancelled. No further info. No Qatar airways staff at the gate as well. THis was early in the morning at 3:30. Finally, someone turned up with very rude attitude; to cut long story - I was put on the 11:40 flight to DOH. My connection was already left, my next flight was at 1:55 early morning the next day. Finally I reached here 20 hours late.

I wrote to Qatar airways through resolver. They replied as below:

Dear Mr

Thank-you for your email letter dated 06th April 2018, from which we were indeed very sorry to learn of the inconveniences encountered whilst travelling with us.

We can assure you that on time performance is of paramount importance to Qatar Airways and therefore sincerely apologise that your flight from Muscat to Doha was cancelled due to operational reasons, resulting in you missing your connecting flight to Birmingham.

It is most regrettable that this meant that you subsequently arrived into Birmingham some 18 hours & 15 minutes later than originally planned.

The experience that you have described is certainly not a characteristic of the high standards of service we are striving to provide. As one of the fastest growing airlines in the world we are aware of the expectations of our customers and certainly try our best to meet these. We have shared your comments to the relevant teams for their immediate attention and perusal, assuring you that any necessary steps will be taken to continue further improving our services in the future.

The airline industry and its operations are notoriously affected by multiple uncontrollable factors and for this reason timings are not guaranteed. Although we fully understand the consequences of your late arrival, we regret to inform you that the airline cannot be held liable/responsible for separate missed connections or contracts such as employment/trains/taxis.

We can only advise that if independent travel insurance is held, this may be the only possible avenue for restitution.

We regret to inform you that EU Regulation EC261/2004 does not apply to non-EU airlines departing from non-EU countries.

We ask you to accept our repeated apologies for the inconvenience caused & hope that we will have the privilege of welcoming you aboard our services again in the near future, under altogether happier circumstances.

Yours sincerely,
Tony D Little
Customer Relations

Is there anything else I could do get some compensation. Surely there would be some other law, if EC 261 doesnt apply. Any advise would be highly appreciated. I had a pretty bad experience from the staff as well.