Debenhams Flowers - Valentines Day

Stiggsy_3

Got the same response as gambler at around 6 pm Sunday, 4 days after valentines , still very poor service but we shall see if they follow through with their response, I'll keep you informed

r4daley

I ordered from the "reputable" Debenhams, recommended by the ever so popular MSE.
No flowers, no chocolates, no refund, no apology; but do you know what is really really annoying? Not a single reply from Debenhams, MSE ( as they are far too big to deal with individuals), trading standards or even my bank.

I have had to wait until today (15 days after ordering) for visa to look into it. Its tantamount to theft, or at least fraud.

Back to local florist for me.

custardy

r4daley wrote: »

I ordered from the "reputable" Debenhams, recommended by the ever so popular MSE.
No flowers, no chocolates, no refund, no apology; but do you know what is really really annoying? Not a single reply from Debenhams, MSE ( as they are far too big to deal with individuals), trading standards or even my bank.

I have had to wait until today (15 days after ordering) for visa to look into it. Its tantamount to theft, or at least fraud.

Back to local florist for me.

I think you have greater issues
are you saying nobody from the 4 you listed has replied to you?
FYI the idea of MSE is its a forum,not a customer service system

trentsc

Pretty rubbish service from Debenhams here as well - ordered in plenty of time, delivered late (Feb 15th) to my partner's office, on a day when she isn't at work. Thankfully a colleague brought them home. Emailed to ask for an explanation and got a standard "we're looking into it" email on Feb 15th.

Roses drooping by 7pm, dropping petals and looking awful by the following morning. They were dead within a few days.

I called on Feb 18th to complain and was promised refund. Sent pic of crappy flowers.

I called again on Feb 26th and was promised a refund & voucher code of equivalent value, to be processed "today"

I was called on Feb 28th and was told the twice-promised refund hadn't been made. This call was made by an operator who told me he was part of a special team who'd been brought in to deal with all the problems.

I received the voucher code on March 1st.

A truly rubbish service, and a truly rubbish response.