Debenhams Flowers - Valentines Day

Gambler

Stephb1986 wrote: »

It's lovely to see all you chaps bothering. You want to know what I got?? I got just a text! at 6:20 this morning. Now that's what you call love!

That's what you call moneysaving

Every year for the past 10 years I have sent a dozen roses to my lovely partner. Of all the years for somebody to let me down................not only did she think i had gone off her (re no flowers) but I'm also watching my beloved Spurs tonight

Baaale Baaale Baaale Baaale :beer:

Stephb1986_2

Gambler wrote: »

That's what you call moneysaving

Every year for the past 10 years I have sent a dozen roses to my lovely partner. Of all the years for somebody to let me down................not only did she think i had gone off her (re no flowers) but I'm also watching my beloved Spurs tonight

Baaale Baaale Baaale Baaale :beer:

:mad: We don't live together he hasn't even made the effort to come and see me!

He won't be moneysaving tomorrow when I go round and cut his knackers off he will end up using the money for dressings :mad:

Fancy sending me some flowers?

Steph xx

Gambler

Stephb1986 wrote: »

Fancy sending me some flowers?

Steph xx

They are on their way...................via Debenhams :eek:

StrongWork

Last year I ordered 1 dozen roses from M&S and they delivered a day late on the 15th. Got a no quibble refund.

This year they delivered on time. No complaints.

Gambler

StrongWork wrote: »

Last year I ordered 1 dozen roses from M&S and they delivered a day late on the 15th. Got a no quibble refund.

This year they delivered on time. No complaints.

I normally use M&S and found their quality to be excellent. Only went with Debenhams due to the free chocs :mad:

P178

Dear Customer We regret to inform you that we were unable to dispatch your order for delivery on Thursday 14th February 2013. This came about due to our supply of fresh flowers from Holland arriving late due to the adverse weather conditions. We are sincerely sorry about this and would like to offer you the following options:- Option 1 – A full refund to the full value of your order AND a discount of 33% off the next purchase you make from Debenhams Flowers to recompense you for the inconvenience this has caused Option 2 – Delivery of your order on Friday 15th February 2013 or Saturday 16th February 2013, which would include a complimentary upgrade on the size of your bouquet and an additional upgrade to include 250g of chocolates Please could you inform of us the option you would like to take up by email by 3pm on Thursday 14th February 2013. Please reply to customerservices@debenhamsflowers.com quoting your original order number. May we again apologise for any inconvenience caused Kind Regards.

I don't think will be ordering from debenhams ever again. I ordered the Rose's for a friend who is in a care home and wanted to put a smile on her face.

Rozzybear

Very disappointed by Debenhams flowers, ordered a bouquet on the 5th of February for my friend who is having a hard time, with delivery for the 14th Feb, no sign. Spent 2 hours waiting to speak to someone, no answer, finally sent an email this morning, awaiting a response. Will never use Debenhams again - totally ruined the surprise I had intended for someone who needed it!

mcallisters

RE: Order 100017525

Booked, paid-for and order confirmed for 14h February delivery but ordered Valentines Rose Gift Set still yet to actually arrive. Tried calling their Customer Service Team but still on out-of-office-hours answer machine until gone 9:30. This has finally been switched off and I have been on hold ever since; last attempt for some 13 minutes without answer. Emailed them yesterday and again today, still no response. And no contact attempted by Debenhams Flowers, despite them having all my contact details and being in breach of their own T&C's.

The current status of my order according to RM Track and trace >
Item FR283676809GB was forwarded to the Mail Centre on2013-02-15.

Gambler

We’re really sorry to all our customers who haven’t received their flowers on time. Our suppliers are in the process of contacting all affected customers and offering them either a full refund (plus their original flower order), or an upgrade to a larger bunch, along with a box of chocolates. If you have not been contacted by 10am tomorrow morning (Saturday 16th Feb) please let us know and we will investigate what is happening on your behalf. You can contact us via email at heretohelp@debenhams.com or call us on 0845 337 3076 with your order details. Please include your order number, the e-mail address used while placing the order and the full name of the person who placed the order.

dan2sam

Have 2 say I have rang and been promised emails and refunds and all sorts and none of them have happened including the flowers for my wife for Vals day, its shocking and suprised that customers are been tret in this way, I have emailed the email in this thread but not holding out much hope at the moment but we will see I guess