I "wasn't" in to receive my mail...

custardy

cabriolean wrote: »

Thanks, but the dates match up, the times seem to be picked at random. I'm really annoyed as I've had to spend ages on hold as they didn't write down either item number, on either card, so I had to call to get the number in order to arrange redelivery.

The number? You mean tracking number?

cabriolean

Where it says item number is blank.

custardy

cabriolean wrote: »

Where it says item number is blank.

yes but did it have an item number?
not all items do.
if they didnt tick recorded,tracked or special delivery
then it wont have one

cabriolean

They didn't tick tracked, but I had a working tracking number for each item. They ticked recorded signed for. The reason it couldn't be delivered is because a signature is required.

custardy

cabriolean wrote: »

They didn't tick tracked, but I had a working tracking number for each item. They ticked recorded signed for. The reason it couldn't be delivered is because a signature is required.

I wouldnt bother calling
simply put the redelivery request through as a normal item
P739 quality is something being flagged up within RM at the moment
So staff should be being pushed to fully complete them

NeverEnough

Happens frequently here. Caught the postie out once - putting a red card in the post box, hadn't knocked (of course) and I saw him on cctv so caught him out nicely - asked for the item and he admitted he had not brought it with him, just a card. It didn 't happen again for a few months until a new postie took the route. Still happens quite a bit these days. No point complaining - they just deny everything and anyhow, there are no contact phone numbers for the local sorting depot anywhere, complaints are handled centrally and not very well. Its a defensive culture which just fobs you off with excuses and how everything is somehow your fault, not RMs.

custardy

NeverEnough wrote: »

Happens frequently here. Caught the postie out once - putting a red card in the post box, hadn't knocked (of course) and I saw him on cctv so caught him out nicely - asked for the item and he admitted he had not brought it with him, just a card. It didn 't happen again for a few months until a new postie took the route. Still happens quite a bit these days. No point complaining - they just deny everything and anyhow, there are no contact phone numbers for the local sorting depot anywhere, complaints are handled centrally and not very well. Its a defensive culture which just fobs you off with excuses and how everything is somehow your fault, not RMs.

you sure?
I know of some DOs that have a non geographic number but many still have standard numbers.
complaints filed through CS still go to the delivery offices
so keep complaining and flagging up issues
repeat complaints flag up on a different section of the system

Tigsteroonie

NeverEnough wrote: »

Happens frequently here. Caught the postie out once - putting a red card in the post box, hadn't knocked (of course) and I saw him on cctv so caught him out nicely - asked for the item and he admitted he had not brought it with him, just a card.

Used to happen here, too - it was almost as if the Postie expected you to be out, so came prepared for that eventuality. Now over time our Posties have learnt that someone is normally in the house during the day, so they bring the item.

onejontwo

Sometimes you can't win! This Tuesday I had a tracked item to deliver, music playing loudly, pressed the bell, no answer, knocked, no answer, knocked even louder, still no answer, even knocked on the open window but still no joy, as it was tracked we weren't allowed to leave it with a neighbour so I had no option but to return it to the office with a card left at the address.
Completed the rest of the walk and lo and behold when I returned to the office there was a complaint that I hadn't attempted delivery!

On another occasion I was accused of not attempting delivery and that I should press the bell button harder to make a louder noise!!!!!!!

amcg100

This is just bad service from your postie - they bring the cards rather than the parcels so that they can finish their round early - the parcels stay in the van. Complain to delivery office, eventually they get found out and sacked.