Seeking reimbursement for taxi not showing up!

System

arcon5 wrote: »

I don't know.... that's why i'm asking. I know in my council area this isn't a term on the drivers or vehicles licensing conditions.... couldn't comment on what the operators license agreement covers though, but can't see this being a term. Although the agreements do tend to differ between councils.

If it is a term though, it does seem very open ended... what if for example the passenger booked a taxi at 7:30 for a train at 7:40 and got held up because a lorry was reversing in to a loading bay and blocking the road for example.

I can't see councils wanting to get involved in matters like this though.

I imagine in the example above the taxi would be ok as it arrived at the time booked by the customer. The fact there wasn't enough time to get to the station is not the taxis fault.

However I do have doubts this legislation exists.

unholyangel

goater78 wrote: »

I imagine in the example above the taxi would be ok as it arrived at the time booked by the customer. The fact there wasn't enough time to get to the station is not the taxis fault.

However I do have doubts this legislation exists.

What legislation? I dont think anyone has mentioned any legislation at all in this thread. Nor has anyone suggested taking it to court. Any advice I've given is based on experience of the industry - including that yes, even a taxi driver who has been driving for over 30 years will go to the wrong address, even if the customer/controller/PDA give them the right one. And I know from personal experience, the driver can be 100% sure they're at the right address and still be wrong. I also know from experience that it is usually the driver who gets it wrong.

As for the area I live in, thats not something I can post without giving away who I am. As i've said (before in this thread and others), I live in a relatively small town. Central Scotland is the most I ever disclose.


End of the day, if it was the OP's fault then ofc the taxi company arent liable. However if the taxi company are at fault, then they should try to remedy the situation.

There are risks in every business. Taxi driving pays well but there are risks associated with the job.

ILW

unholyangel wrote: »

What legislation? I dont think anyone has mentioned any legislation at all in this thread. Nor has anyone suggested taking it to court. Any advice I've given is based on experience of the industry - including that yes, even a taxi driver who has been driving for over 30 years will go to the wrong address, even if the customer/controller/PDA give them the right one. And I know from personal experience, the driver can be 100% sure they're at the right address and still be wrong. I also know from experience that it is usually the driver who gets it wrong.

As for the area I live in, thats not something I can post without giving away who I am. As i've said (before in this thread and others), I live in a relatively small town. Central Scotland is the most I ever disclose.


End of the day, if it was the OP's fault then ofc the taxi company arent liable. However if the taxi company are at fault, then they should try to remedy the situation.

There are risks in every business. Taxi driving pays well but there are risks associated with the job.

You referred to local council rules, what are they if not legislation?

System

unholyangel wrote: »

What legislation? I dont think anyone has mentioned any legislation at all in this thread. Nor has anyone suggested taking it to court. Any advice I've given is based on experience of the industry - including that yes, even a taxi driver who has been driving for over 30 years will go to the wrong address, even if the customer/controller/PDA give them the right one. And I know from personal experience, the driver can be 100% sure they're at the right address and still be wrong. I also know from experience that it is usually the driver who gets it wrong.

As for the area I live in, thats not something I can post without giving away who I am. As i've said (before in this thread and others), I live in a relatively small town. Central Scotland is the most I ever disclose.


End of the day, if it was the OP's fault then ofc the taxi company arent liable. However if the taxi company are at fault, then they should try to remedy the situation.

There are risks in every business. Taxi driving pays well but there are risks associated with the job.

You're right. Telling us your local council will almost certainly allow us to instantly identify you

unholyangel

ILW wrote: »

You referred to local council rules, what are they if not legislation?

Most companies have "rules". Doesnt make them legislation. Rules can be simply a code of conduct they agree to abide by. Quite different imo.

goater78 wrote: »

You're right. Telling us your local council will almost certainly allow us to instantly identify you

When you live in a town where almost everyone knows you, yes it would actually. Although I do make mistakes, I try not to do anything so obviously idiotic.

arcon5

unholyangel wrote: »

What legislation? I dont think anyone has mentioned any legislation at all in this thread. Nor has anyone suggested taking it to court. Any advice I've given is based on experience of the industry - including that yes, even a taxi driver who has been driving for over 30 years will go to the wrong address, even if the customer/controller/PDA give them the right one. And I know from personal experience, the driver can be 100% sure they're at the right address and still be wrong. I also know from experience that it is usually the driver who gets it wrong.

As for the area I live in, thats not something I can post without giving away who I am. As i've said (before in this thread and others), I live in a relatively small town. Central Scotland is the most I ever disclose.


End of the day, if it was the OP's fault then ofc the taxi company arent liable. However if the taxi company are at fault, then they should try to remedy the situation.

There are risks in every business. Taxi driving pays well but there are risks associated with the job.

Very true indeed. I've known somebody to be at the right street name, just wrong town for a pickup... didn't read the job properly so ended up doing the 4 mile trip back to the right place :rotfl:

paulsad

I worked as a private hire driver for a few months, a lot of pre paid booked jobs you'd get paid on account and only get a portion of the fare - I took a doctor on a round trip 40 mile journey and had to wait for 2 hrs for him - I ended up with £20 after fuel.
Sometimes you'd get to a job and the customer would deny any knowledge of ordering a taxi despite the firm having a record of their mobile number. I'd turn up to very beligerent drunks (mid afternoon sometimes) wanting to be driven home round the corner then not having any money, wanting to smoke in the car and sit in the front but not wear a belt - (you can't make them), or puking all over the car - £50 fine? don't make me laugh you try getting £50 off 3 p*eed up rugby players. Arrive at supermarkets having sat in heavy traffic and either getting an earful; or finding the fare had jumped into another cab "Mrs Jones?", "yes thats me".
I won't even go into fare dodgers doing a runner or getting smacked over the head with a bottle.
In a big town like mine there's not a lot of money at all unless you work all the (danger) hours you can without becoming to knackered to live.
So spare a thought - it wasn't for me, I'd happily carry shopping from the cab for old ladies for a £2 fare but its harder than most people who haven' tried it think.

ILW

unholyangel wrote: »

Most companies have "rules". Doesnt make them legislation. Rules can be simply a code of conduct they agree to abide by. Quite different imo.




.

I think you are making things up. If a council set rules they are either legislation or a waste of time.

RosiPossum

Rich66666 wrote: »

I do not think for a second that taxi drivers are servants. But I think people need to get out of the mindset that bad service is part of the course.

If I have entered into a contract with a taxi firm to pick me up at a agreed time and location for payment i expect them to fulfil there obligation, Not turn up late (if at all) in the OP case.

I hope the op is able to peruse the taxi firm and receive some sort of reimbursement for his loss.

I don't think they should arrive early, they'd probably lose out on other jobs that only take 5 minutes!
It is a rubbish situation, but I don't think a contract has really been entered into. If it had been, would you be happy to pay for a journey if you ordered a taxi and weren't ready at the time specified, so he left?

ILW

RosiPossum wrote: »

I don't think they should arrive early, they'd probably lose out on other jobs that only take 5 minutes!
It is a rubbish situation, but I don't think a contract has really been entered into. If it had been, would you be happy to pay for a journey if you ordered a taxi and weren't ready at the time specified, so he left?

Intersting point. it would appear that if a customer holds up the driver, the driver could then claim consequential loss if they could show they missed out on a big fare because of the delay.

In this case it does not appear that the OP informed to taxi co of the possible liability at the time of booking.