What happens if wrong sort code provided for internet money transfer?

jonesMUFCforever

Can anybody who has sent money by internet banking not honestly say that they have to confirm the details before pressing the submit button?
I know this is the case with my bank.

AnitaB_2

It is correct that you have to confirm the details several times before you hit the submit button, but that is not going to help if the details that you were given in the first place were incorrect.

onebadmouse

This happended to my daughter at NatWest.

She showed the cashier the correct account number, but the cashier made a typo.
Now Natwest are giving my daughter a hard time asking her to chase about to try to sort it out. They try to deny responsibility.

No wonder people keep cash under their mattresses!

Sledge1539

I had a similar problem when I ran up a significant underpayment to a utility company. In order to avoid having my DD put up by a ridiculous amount, I offered to pay the outstanding amount, online. The person at the end of the phone gave me the wrong sort code, and the payment went astray. My own bank traced it for me and wrote to the recipient (another banking institution in the City) - no reply. I wrote - no reply (there's no phone no. available).

In this case I think it's the utility co's fault, they should write off the amount. They've now changed my direct debit to the ridiculous amount I was trying to avoid.

david39

A similar situation here :

https://forums.moneysavingexpert.com/discussion/3603163

other than the sender was given the wrong account number by the intended recipient (so the recipient's fault in this case).

Much the same conclusions as this thread but OP might get a broader picture from the more extended comments.

ChiefGrasscutter

Sledge1539 wrote: »

I had a similar problem when I ran up a significant underpayment to a utility company. In order to avoid having my DD put up by a ridiculous amount, I offered to pay the outstanding amount, online. The person at the end of the phone gave me the wrong sort code, and the payment went astray. My own bank traced it for me and wrote to the recipient (another banking institution in the City) - no reply. I wrote - no reply (there's no phone no. available).

In this case I think it's the utility co's fault, they should write off the amount. They've now changed my direct debit to the ridiculous amount I was trying to avoid.

...from which you have learn't than on all critical matters you get it in writing/email.

scallypea

I made an internet transaction using the right beneficary name but the wrong account details. the money , like u was a large sum, the money was deposited via instant payment ,into the wrong persons bank account. All Money has been spent.
This is theft. Clearly the police are now involved.
http://news.bbc.co.uk/1/hi/magazine/6966683.stm
Banks are saying as it was an instant payment name ( beneficiary details do not have to corrispond to the account details. Have gotten no were and am fed up and now poor!!
lloyds the wrong beneficary's bank have been helpful just to tell me that the money had been removed from the account. Your bank needs to contact there bank and ask for a money recall and then just blag it and phone the recipients bank and ask questions. They might not answer them but then again you might get some info. good luck. am rooting for you.

scallypea

jonesMUFCforever wrote: »

Can anybody who has sent money by internet banking not honestly say that they have to confirm the details before pressing the submit button?
I know this is the case with my bank.

Point taken BUT if you thought the details wrong ,why would you have entred them in the first place??
Mistakes happen, Where is the safety net????
What do banks do for us then?? Just safer to keep money under your bed!

Sledge1539

...from which you have learn't than on all critical matters you get it in writing/email.

Definitely

scallypea wrote: »

just blag it and phone the recipients bank and ask questions. They might not answer them but then again you might get some info. good luck. am rooting for you.

In my case there is no publicly-available phone number for the receiving bank. I have tried everything. All I can do is write to them, but they can easily ignore letters.

scallypea

Sledge1539 wrote: »

Definitely




In my case there is no publicly-available phone number for the receiving bank. I have tried everything. All I can do is write to them, but they can easily ignore letters.

Contact the F.B.O financial banking Ombudsmanand explain the situation.Hopefully they can help
I too am having issues.
https://forums.moneysavingexpert.com/discussion/3603163