Postage Gouging...again!

Gleeful

I bought an item (clothing) with £3.50 postage.

It arrived in a paper envelope and with £1.20 postage on it.

I queried this with the seller and got the following (slightly incoherent) response:

it took a little more than a 1.50 stamp time and wrapping all comes into the word ( post ) not just the price of a little piece of paper but the price of getting it to you.please feel free to send it back and we will refund you if its in the same wrapping and condistion .

Really annoyed. I'd have expected it to have gone as a £2.70 parcel, but it didn't, so more money in the pocket of another seller who thinks this practice is perfectly acceptable!

LilacLillie

Was there no mention of postage costs when you bid on item?

I have sent items that have worked out cheaper when I got to PO, but have always refunded the difference without being asked to.......... and still have not got 5 stars for postage costs???

I think if you bid knowing the postage costs, you bear them.

Some sellers do it to bump up price of items so as not to pay ebay fees.
Personally I wouldn't bid on an item if I didn't like the post price, no matter what seller is asking, I would though if I wanted it.
Over Xmas I bought an item for £1, P&P was £45 :eek:
Happy with item though.
LL

soolin

Gleeful wrote: »

I bought an item (clothing) with £3.50 postage.

It arrived in a paper envelope and with £1.20 postage on it.

I queried this with the seller and got the following (slightly incoherent) response:



Really annoyed. I'd have expected it to have gone as a £2.70 parcel, but it didn't, so more money in the pocket of another seller who thinks this practice is perfectly acceptable!

Gleeful, seller has made their position clear, all you can do is mark them against what you consider fair and judge the stars you leave accordingly.

Cornucopia

As long as there's no excess postage charge, I don't see the problem.

soolin

Cornucopia wrote: »

As long as there's no excess postage charge, I don't see the problem.

Actually it can matter a great deal to the seller. If only a small percentage of his buyers feel aggrieved enough to leave a low star the selling account will soon be lost.

So to save a few pence on ebay FVFs will ultimately cost the seller all their future sale proceeds.

Cornucopia

I've been selling low value items for quite a while on eBay, and have always used a "packing" element to P&P charges to allow for free listings with a 99p start. I balance these with free P&P items when there are free listing events.

Not that postage is cheap, anyway - some people seem genuinely surprised that the minimum cost to send something thicker than 25mm is £2.20.

I've not had any complaints, and my detailed ratings are 5 for communication and 4.9 for everything else.

soolin

Cornucopia wrote: »

I've been selling low value items for quite a while on eBay, and have always used a "packing" element to P&P charges to allow for free listings with a 99p start. I balance these with free P&P items when there are free listing events.

Not that postage is cheap, anyway - some people seem genuinely surprised that the minimum cost to send something thicker than 25mm is £2.20.

I've not had any complaints, and my detailed ratings are 5 for communication and 4.9 for everything else.

Many sellers do stay lucky for ages, some of us come across people who expect not to have to pay even stamp cost.

Just keep an eye on yoru expanded seller dashboard that is all that matters, not the headline stars. Every month when ebay clear the under performing sellers the community boards are full of sellers who have been suspneded yet show exceedignly good headline stars.

It pays to be forewarned and eventually you will come across buyers who believe postage and packng should be just that, and not include everything else a seller can think of. It isn't always easy to maintain a perfect account on ebay and it doesn't pay to make it harder on yourself.

plumface

Gleeful wrote: »

I bought an item (clothing) with £3.50 postage.
It arrived in a paper envelope and with £1.20 postage on it.
I queried this with the seller and got the following (slightly incoherent) response:
Really annoyed. I'd have expected it to have gone as a £2.70 parcel,(Where do you get your figures from, no such thing as a £ 2.70 parcel) but it didn't, so more money in the pocket of another seller who thinks this practice is perfectly acceptable!

Why?
You agreed to pay a price for an item including p&p
WHY MOAN ABOUT IT NOW?
Can i ask you:-
If the actual postage cost WAS £3.50 would you have started this topic?
If the postage cost WAS MORE than £3.50 would you have started this topic?
If the postage cost WAS MORE than £3.50 would you have sent the seller a paypal amount for the difference?
Quality of packaging is one thing, moaning about the cost is another.....you agreed to buy an item at an agreed price
stop your BL00DY MOANING!:rotfl:

KxMx

I had a great one the other week, charged £2 above stamp cost and there was no proper packaging- just bubble wrap encased in loads of parcel tape.

I had realised the cost being asked was over stamp price, but I wasn't sure how much and figured it would be well packaged lol...

plumface

Gleeful wrote: »

I bought an item (clothing) with £3.50 postage.
It arrived in a paper envelope and with £1.20 postage on it.
I queried this with the seller and got the following (slightly incoherent) response:
Really annoyed. I'd have expected it to have gone as a £2.70 parcel,(Where do you get your figures from, no such thing as a £ 2.70 parcel) but it didn't, so more money in the pocket of another seller who thinks this practice is perfectly acceptable!
So if the seller had charged MORE for the item and LESS for p&p, but the price you paid the seller was EXACTLY the same you would be happy?

So,for example the item you bought was listed as £1 plus £3.50 p&p = £4.50 and you paid £4.50...you now moan that the actual post cost was £1.20
Would you have paid £4.50 INCLUDING p&p for the item, if you would have then what could you moan about then?
If you would not have paid £4.50 free p&p, then why not?
Why?
You agreed to pay a price for an item including p&p
WHY MOAN ABOUT IT NOW?
Can i ask you:-
If the actual postage cost WAS £3.50 would you have started this topic?
If the postage cost WAS MORE than £3.50 would you have started this topic?
If the postage cost WAS MORE than £3.50 would you have sent the seller a paypal amount for the difference?
Quality of packaging is one thing, moaning about the cost is another.....you agreed to buy an item at an agreed price
stop your BL00DY MOANING!:rotfl:

techspec

Moan, moan , moan - DON'T BUY THEM!!!!!!!!!!!!

Trying to change the price after the auction is a SCAM AND FEEDBACK EXTORSION in my book.

Seller estimated cost as a packet - item fitted as a large letter at the post office - SO WHAT!!!!

The price was the price was the price.

If you don't like it - return it - it will only cost you £1.20 to do so :rotfl: