aldi will not accept faulty goods

Dumbe

rustyboy21 wrote: »

Thanks for confirming my statement that it actually happens.

The thing is though, say for a particular product, say a kettle. They sell it out at £20, they sell 1000 of them, they bought them for £5. They have made £15000 out of the goods, they may have taken back and refunded 50, so they are still well in profit and the manufacturer is too. The manufacturer may have bought them for £2.50 !

When I worked there, I worked on the electrical dept. We used to be able to work out what they bought them for, from a code on the purcahse order. Sekonda watches that we were selling at £20 were being bought for £3, so any faulty ones would just be smashed up and thrown in the skip.

Thanks for the confirmation of my statement, some people think you just dream these things up ! ( no names mentioned ! lol)

Lol...


You are absolutely right .. The thing is though those 50 kettles or watches that get destroyed the bill goes back to the manufacturer for a full refund ( normally a credit against the next order) so the 5x50 =250pounds is refunded by the manufacturer to the retailer in the case of most big retailers .. A few will hold the faulty stock and allow the manufacturer to collect them and refurb them to be sold as factory refurbed and some will like Aldi ask you to contact the manufacturer who will usually either fix it ( spare part etc) or replace it.

And the smaller retailers will have the worst of both worlds and have to wear the cost of the faulty item themselves.

But as you say in the case of most big brands the quality control in manufacture is such that failure rates within expected life of the product is actually low percentage wise and the manufacturer has built the expected failure rate ( under 5percent) into their cost model.

unholyangel

rustyboy21 wrote: »

The manufacturer may have bought them for £2.50 !

Thanks for the confirmation of my statement, some people think you just dream these things up ! ( no names mentioned ! lol)

Perhaps you want to rethink your wording on that first sentence. The manufacturer (ie person or company who makes the item) bought it for £2.50?

As for the latter part, perhaps you havent mentioned any names because no one said these things dont happen. What people did say is that aldi goods do actually come with a manufacturers warranty (unless perhaps you've been misreading aldi as asda?).

Dumbe

unholyangel wrote: »

Perhaps you want to rethink your wording on that first sentence. The manufacturer (ie person or company who makes the item) bought it for £2.50?

As for the latter part, perhaps you havent mentioned any names because no one said these things dont happen. What people did say is that aldi goods do actually come with a manufacturers warranty (unless perhaps you've been misreading aldi as asda?).

I took the word bought to mean Cost of goods, a lot of electrical manufacturers buy through third party Chinese manufacturers , but have their own qc and production people on the ground .. Go to some of these sites and you will see lines and lines of production often with relatively flimsy partitions between various electrical manufacturer lines !

I also assumed the asda example was used as rusty boy worked for them ..

But yes Aldi will send customer to the manufacturer who will repair or replace depending on circumstances, asda will swap or refund and claim the cost from the manufacturer .. Swings and roundabouts some retailers use the asda model some the Aldi system.. To me rusty Boy was simply highlighting two retailer models used to deal with faulty goods.

That said regardless most good manufacturers will help the owner of one of their products provided they have proof of purchase etc..

unholyangel

Dumbe wrote: »

I took the word bought to mean Cost of goods, a lot of electrical manufacturers buy through third party Chinese manufacturers , but have their own qc and production people on the ground .. Go to some of these sites and you will see lines and lines of production often with relatively flimsy partitions between various electrical manufacturer lines !

He could have meant suppliers as opposed to manufacturers. Hence why I said he might want to rethink his wording rather than saying he was wrong.

In other words, I was being pedantic.

rustyboy21

IMO, you are pedantic in lots of your posts, but there again, you could be another keyboard warrior !

I feel that my posts have been confirmed by Dumbe. When you have worked retail all of your life, then you get to know how business works and how much retailers can pay for their products and how the system works.

It is highly unlikely that the likes of Aldi, will have a rigorous repair policy in place. When I worked in Asda, anything that could be repaired would have to be taken from the customer, a book filled in with all the details, they were then set aside in a specific part of the warehouse until the repair agent was contacted to come and pick the goods up. This was not on a dialy basis.


Most likely,with Aldi if, some of the products they are selling are bought from the manufacturer or wholesaler with a form of guarantee, they are requesting the consumer to contact the supplier in order to get the warranty work fulfilled.

I cannot see however, that ALL of the goods Aldi sell , coming with a warranty, it wouldn't be commercially viable to do so, it will work out cheaper to do as Dumbe says and claim back from supplier the cost and give refund/replacement

unholyangel

rustyboy21 wrote: »

IMO, you are pedantic in lots of your posts, but there again, you could be another keyboard warrior !

I feel that my posts have been confirmed by Dumbe. When you have worked retail all of your life, then you get to know how business works and how much retailers can pay for their products and how the system works.

It is highly unlikely that the likes of Aldi, will have a rigorous repair policy in place. When I worked in Asda, anything that could be repaired would have to be taken from the customer, a book filled in with all the details, they were then set aside in a specific part of the warehouse until the repair agent was contacted to come and pick the goods up. This was not on a dialy basis.


Most likely,with Aldi if, some of the products they are selling are bought from the manufacturer or wholesaler with a form of guarantee, they are requesting the consumer to contact the supplier in order to get the warranty work fulfilled.

I cannot see however, that ALL of the goods Aldi sell , coming with a warranty, it wouldn't be commercially viable to do so, it will work out cheaper to do as Dumbe says and claim back from supplier the cost and give refund/replacement

Working as a check out operator or shelf stacker doesnt mean you're an expert on all things retail.

The reason aldi can provide them cheaper is because its not UK brands they're selling a lot of the time (especially with electric items) and nor do they spend millions on the layout of their stores.

The simple fact is, no one said that the practice you refer to doesnt happen. But it has been said that electricals purchased from aldi always come with a manufacturers warranty. For some reason, you seem insistent on arguing this point (about what aldi do) based on your experience working with asda.

You're implying I'm a keyboard warrior? Oh please. If you want to continue to descend into childish insults, feel free. But I wont be joining you.