aldi will not accept faulty goods

maj3091

Had some faulty security lights from them (3yr Warranty), was also told to contact manufacturer.

To be fair, I did and they arranged collection and replaced them with no quibbles after a week, I had them back.

Better than some.

derrick

vuvuzela wrote: »

So, you're stubborn and sticking to your principles.
So are Aldi.

No, in this case Aldi are breaking the law, the responsibility and contract are with the retailer, whether it is easier, (or not), to go to the manufacturer is not the point.

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Dumbe

rustyboy21 wrote: »

A lot of retailers now purchase electrical items now without any form of warranty, this is so they can get a good price and make a decent margin out of it, even selling as a special purchase item.

Asda are renowned for it. I worked there ayears back and most of the products were bought without a warranty. Most of the time, we swapped product over, if it was possible to get , say a TV repaired cheaply by say homeserve, then we woud do that. Most of the time, we would swap the item or if needed do a refund, if the consumer kicked off.

The same now with my own business. I can buy some end of line fires at say £50. I sell them on at £150, depends on what I think I can get for them. They come with no warranty from the manufacturer. If I have an issue with one, I can either swap the product, refund or exchange it. To get the engineers out from the company, would cost me £99.00, so it is not worth me doing it.

The number you sell at a greater margin, covers you for any issues you may have with one or two of them.
Most retailers work this way esp supermarkets. Most of the products are bought via wholesalers anyway, so Aldi are most likely not even dealing with most of the manufacturers, especiallly their own brand Workstation range.

I have sold Consumer electrical products to Asda and the refund or swap out you mention actually costs the manufacturer more as when the consumer brings the product back to asda , asda swap it and at the end of the month tell the manufacturer there were 40 faulty items and deduct the full cost from the next invoice they pay and destroy the goods .. Meaning the manufacturer cannot replace a small part for the consumer or refurb the returned stock to reduce cost.

With asda this applied for goods sold up to 13 month ago with 100 percent refund for asda.

Wehad a service department and if a consumer called us wherever they bought the product from we would fix it. Fixing under warrenty was more cost effective for us. The swap out or refund policy of the retailers is not acost advantage for most manufacturers but is for the retailers.

vuvuzela

derrick wrote: »

No, in this case Aldi are breaking the law, the responsibility and contract are with the retailer, whether it is easier, (or not), to go to the manufacturer is not the point.

.

If the OP wants working goods in a reasonable timescale, it is entirely the point. We all know and it has been said by me and others that the contract is with the retailer. But if a quick resolution is offered by contacting the manufacturer, it is frankly ridiculous to waste your own time and money forcing a resolution from Aldi.

zoob

Personally I think Aldi have dealt with this badly, they should have explained to you that the manafacture deal directly with you on Aldi's behalf once it over 60 days old, once you contact them they will sort it out.
It probably would be the same outcome if they give you a head office to contact to sort it out, again they would just contact the manafactur to sort it out with you on there behalf, it'll just take longer.

fred7777

aggypanthus wrote: »

I know this incorrect in law, but what shall I do next?

Not necessarily incorrect.

Your contract is with Aldi but they can appoint a third party to handle faults and that can be the manufacturer.

I had a similar problem with a TV from PC world, they told me to contact Samsung who set up a repair with a local Samsung specialist and fixed it in less than 5 days!

CoolHotCold

Dumbe wrote: »

I have sold Consumer electrical products to Asda and the refund or swap out you mention actually costs the manufacturer more as when the consumer brings the product back to asda , asda swap it and at the end of the month tell the manufacturer there were 40 faulty items and deduct the full cost from the next invoice they pay and destroy the goods .. Meaning the manufacturer cannot replace a small part for the consumer or refurb the returned stock to reduce cost.

With asda this applied for goods sold up to 13 month ago with 100 percent refund for asda.

Wehad a service department and if a consumer called us wherever they bought the product from we would fix it. Fixing under warrenty was more cost effective for us. The swap out or refund policy of the retailers is not acost advantage for most manufacturers but is for the retailers.

It is not Asda's fault they negotiated such good terms on a contract.

derrick

vuvuzela wrote: »

If the OP wants working goods in a reasonable timescale, it is entirely the point. We all know and it has been said by me and others that the contract is with the retailer. But if a quick resolution is offered by contacting the manufacturer, it is frankly ridiculous to waste your own time and money forcing a resolution from Aldi.

I am not disputing that, what I was pointing out, hence the bold, was that what you said :-

vuvuzela wrote: »

So, you're stubborn and sticking to your principles.
So are Aldi.

, is not relevant as Aldi can be as stubborn as they like but are breaking the law, the OP is not.

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Dumbe

CoolHotCold wrote: »

It is not Asda's fault they negotiated such good terms on a contract.

Sorry I didn't mean to attach blame to anyone... I didn't explain very well.. It was only to explain from the previous poster who I understood was saying that asda buy without warranty and implied they wear the cost .

Once again apologies I really wasn't trying to attach any blame to anyone or any retailer.. They are standard trading terms that everyone has in the industry. I only used asda as the poster I quoted had used them.

rustyboy21

Dumbe wrote: »

I have sold Consumer electrical products to Asda and the refund or swap out you mention actually costs the manufacturer more as when the consumer brings the product back to asda , asda swap it and at the end of the month tell the manufacturer there were 40 faulty items and deduct the full cost from the next invoice they pay and destroy the goods .. Meaning the manufacturer cannot replace a small part for the consumer or refurb the returned stock to reduce cost.

With asda this applied for goods sold up to 13 month ago with 100 percent refund for asda.

Wehad a service department and if a consumer called us wherever they bought the product from we would fix it. Fixing under warrenty was more cost effective for us. The swap out or refund policy of the retailers is not acost advantage for most manufacturers but is for the retailers.

Thanks for confirming my statement that it actually happens.

The thing is though, say for a particular product, say a kettle. They sell it out at £20, they sell 1000 of them, they bought them for £5. They have made £15000 out of the goods, they may have taken back and refunded 50, so they are still well in profit and the manufacturer is too. The manufacturer may have bought them for £2.50 !

When I worked there, I worked on the electrical dept. We used to be able to work out what they bought them for, from a code on the purcahse order. Sekonda watches that we were selling at £20 were being bought for £3, so any faulty ones would just be smashed up and thrown in the skip.

Thanks for the confirmation of my statement, some people think you just dream these things up ! ( no names mentioned ! lol)