Scottish power warm home discount - no response, what now?

dicky_dunock

dicky_dunock wrote: »

I have just switched to SP and emailed them about me going on this scheme in the middle of march.I got a reply saying "You can apply for the same with us once your supplies have been activated." My email informing switchover is complete was sent to me on 29th march.Can i now apply?

Well i sent an email yesterday early morning,forwarding the email they sent me with the "You can apply for the same with us once your supplies have been activated." and i'm still waiting a reply.

gatita

Dicky Dunock,
You have hardly given them time to reply!! good gracious barely 24 hours........... give them a break or do you think you deserve an instantaneous reply!!

dicky_dunock

gatita wrote: »

Dicky Dunock,
You have hardly given them time to reply!! good gracious barely 24 hours........... give them a break or do you think you deserve an instantaneous reply!!

Yes i think i do actually,if i send an email at 09.05 am i expect a reply no later than 9.30 am the same day

gatita

You ARE joking aren't you dicky!!

dicky_dunock

that is a tongue in cheek smiley

gatita

Ha Ha Ha I thought so. (gatita sigh's with relief!)

zzzLazyDaisy

Just a follow up query for SP David

Is there a new warm home scheme for 2013/14? If I qualify automatically or do I have to re-apply, and if so when?

Thanks

samanthaneww2d

zzzLazyDaisy wrote: »

Just a follow up query for SP David

Is there a new warm home scheme for 2013/14? If I qualify automatically or do I have to re-apply, and if so when?

Thanks

Are you eligible for a Warm Home Discount rebate during 2013/14?
If you are a ScottishPower domestic customer on 20th July 2013 (the qualifying date) and either:

aged under 75 and receiving only the Guarantee Credit element of Pension Credit (no Savings Credit)
or

aged 75 or over and are receiving the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)
You do not need to apply to receive the rebate as you will receive a letter from the Department of Work and Pensions during 2013 telling you that you qualify for the Warm Home Discount rebate and advising you what to do next.

Under the scheme, electricity suppliers can also offer the Warm Home Discount rebate to other households providing certain elegibility criteria is met.

From July 8th 2013, if you are a ScottishPower domestic electricity customer and someone in your household meets the ScottishPower Warm Home Discount eligibility criteria, that person can apply for the Warm Home Discount rebate.



taken from the website today hope that helps
sam x

money08

Warm Home Discount is a government scheme forced on the utility companies and thus they DO NOT want to be giving this money away and so will only do what the requirement states and no more. Customer service is not a requirement.

We are with SSE and applied about 6mths back via email (but did aknowledge at least) On saturday afternoon we get a letter confirming eligibility but now require proof by wednesday using a freepost envelope. There is no way we can get anything done until Monday now regards copying etc, that of course presumes people can get out to the local library etc to copy documents or arrange suitable help. This means the soonest the letter will go will be Tuesday. Granted some will get there by weds but very few I imagine. Call me cynical and all that but I'd say the hurdles are to stop the claims going through anyway. Bah.

Richie-from-the-Boro

money08 wrote: »

Warm Home Discount is a government scheme forced on the utility companies and thus they DO NOT want to be giving this money away and so will only do what the requirement states and no more. Customer service is not a requirement.

We are with SSE and applied about 6mths back via email (but did acknowledge at least) On saturday afternoon we get a letter confirming eligibility but now require proof by Wednesday using a freepost envelope. There is no way we can get anything done until Monday now regards copying etc, that of course presumes people can get out to the local library etc to copy documents or arrange suitable help. This means the soonest the letter will go will be Tuesday. Granted some will get there by weds but very few I imagine. Call me cynical and all that but I'd say the hurdles are to stop the claims going through anyway. Bah.

- holy thread resurrection ...................
- your reply to samanthaneww2d 29-06-2013, 10:12 AM is a year and a half late my friend