ASDA Grocery delivery fiasco

cabbage

I had a similar thing. They ended up keeping my shopping on the van and then re freezing my frozen order inc meat etc and then re delivered it. The lollies and ice cream gave it away as they were all funny shapes.

I could have got food poisoning from the poultry etc. That was the end of any more Asda deliveries for me.

I don't mind shopping there but I won't get stuff delivered ever again. Didn't even get any compensation.

tony1976

I don't blame you for not using them any more. Did you get a full credit?

Well ASDA credited me the returned/wrong items/ out of date meat but only gave me a £5 e voucher, not even a free delivery with it let alone the promised £15 voucher.

Thanks to Celia for the web address, I have now emailed their ceo directly If he does not reply I will post the full email on here, facebook and twitter as an open letter and email him the links to show that all can see whats going on.

Bundle_9000

Received numerous deliveries from asda with no problems whatsoever.
Maybe its the store(s) you use.

K9sandFelines

I got a delivery today with them and it was an eight hour slot (12-8), they turned up at 1pm and full explanation re substitutions and missing items. I have been on the other end though, but not in the same location

ivfmummy

midnightraven3 wrote: »

that isnt an asda delivery fiasco
that IS asda's delivery service
sorry

i used them for years
as time went on the got worse and worse
they maybe cheaper, but it was just not worth the hassle:(

Couldn't agree more. I given up with Asda delivery, the work afterwards trying to sort it out is just not worth it.

Sequeena

Oh wow I'm so sorry you've had a bad experience with them sounds like I'm lucky never had a problem the only minor thig was they turned up an hour early! I've never had things missing, good substitutions, friendly delivery drivers and this week I had 2 bags if bananas, a bag of satsumas and a bag of potatoes free as they put someone's shopping in with mine by accident. I did ring and they said they'd collect it but they never did.

dasophster

I ordered from ASDA once about a month ago they were ok but about 8 items were substituted, a couple of the subs were totally unsuitable and a couple of the items were not available at all and they didn't bother subbing them. The driver was nice though he did out all the bags just inside our front door so they had to be moved in order for it to close. It really does vary according to area. Sainsbury's are top notch in this area and people have realised this and you now see their vans more than any other store, ocado used to be really popular round here but bad experiences have put a lot of people off xx

Cocobay71

I done my first asda grocery order today, turned up on time and onlyone small sub which was basically the same so all fine with me.
When the driver had left i checked the delivery note to find one product i had bought on offer was basically over double the price.
I have emailed cs about this but investigating this on the web, it appears their terms state they can charge what they want on the day of delivery even though you checked out and it still states on your account order receipt the other price.
How do they expect people to budget their grocery bill if they can charge you a completely different price on delivery.
I wouldnt of minded if their site had advised me when placing the order that the product would be a different price on my delivery date but it appears their website does not have this function like Tesco.
I wont ever be using asda ever again, i just hope my first time usae cashback will pay for the difference in prices.
Beware asda grocery users.

MaShadow

Our store in Ipswich has been fine. Bit customer service sucks as it took 5 weeks for them to fix our e vouchers from not working. But they credited £30 when they fixed it

Only had coupe of items missing but have also had extra items that we didn't order like 6 pack of Pepsi cans. Or bag of red onions.

As for delivery times they have always been with in time or earlier


My tip is start ur shopping online a week before u want it. Get the £25 min to order and order it

Then u have all week to amend. And by that ur almost certain to get it on time

forestlands

Live just outside Ipswich, shopping comes from Colchester, substitutions terrible! Toasties bread substituted for med. cut, sweet wine sub. for dry, short dates use by next day. Terrible, waiting to use up my paid for in advance deliveries then changing.

Web sit at Asda is unusable since they "improved" it! have to do all my shopping on Mysupermarket.com - a good experiance, then check out at Asda!