primus are a ripoff big bill lies

JenniWR

terra_ferma wrote: »

the so-called unlimited contracts are never unlimited, in some case they call a mobile phone internet allowance 'unlimited' and it's just 1g, generous but far from 'unlimited'.
Pity some people don't realise and don't check the t&c, but they should not be allowed to call it unlimited, as the term is clearly used just to mislead unsuspecting, naive customers.

Wrong. New guidelines from Ofcom and the ASA state that any new products sold as "unlimited" must be just that - no fair use policy, and no traffic shaping to slow speeds at certain times. I can't find the actual document now, but there's an article on this.

Compare, for example, Plusnet's legacy unlimited package, which slows P2P, usenet, ftp and certain sites at some times of day with the new product.

If the OP did indeed ask for an Unlimited product, and was assured that they had just that, then Primus are breaking the regulations.

pmduk

Those guidelines you refer to only mention ISPs, it looks as though mobile companies will be able to continue using the phrase unlimited.

terra_ferma

Unlimited data usage and speed throttling are two different things, but I'm glad to see about the fact that fair usage can no longer be used as an excuse to cap usage advertised as 'unlimited', although it still happens with mobile phones.

Throttling is still used for packages with unlimited data usage e.g.
http://broadband.o2.co.uk/home/trafficmanagement.jsp

Primus_Saver_representative

Dear yellowtreee

My name is Elliott Fischer and I am a representative of New Call Telecom, the provider of the Primus Saver products.

I would dearly like to assist you with this issue if it has not yet been resolved, my email address is available via my profile. If you contact I will look into this as a top priority.

Hope to hear from you soon.

Elliott

yellowtreee

thankyou everyone and i will contact you now mr fischer.

Herongull

Hopefully the Primus rep will sort things out for the OP.

For the benefit of anyone else reading this thread.

According to Which?

"If you relied on verbal statements made to you at the time of entering into the contract relating to tariffs, savings or any offers, and those statements turn out not to be true, then you can bring a claim under the Misrepresentation Act to either have the contract cancelled, or to claim damages.
If the statements were made to you over the phone then under the Data Protection Act 1998 you can request a copy of any recorded telephone conversation, which would help to show any evidence of mis-selling.
You can also report the matter to Ofcom."
http://www.which.co.uk/consumer-rights/problem/i-may-have-been-misled-by-my-mobile-phone-provider/

The Which? quote relates to mobile phones, but AFAIK the same principles should apply to broadband and homephones as it is all telecoms

londonTiger

Primus_Saver_representative wrote: »

Dear yellowtreee

My name is Elliott Fischer and I am a representative of New Call Telecom, the provider of the Primus Saver products.

I would dearly like to assist you with this issue if it has not yet been resolved, my email address is available via my profile. If you contact I will look into this as a top priority.

Hope to hear from you soon.

Elliott

shame your company will only rectify these things when a customer writes about the applling situation online.

The decent thing to do when someone goes above the allowance is to upgrade their account to the unlimited plan. If only for that month. Not to charge them an arm and a leg for basic interest use.

Screw your company.

yellowtreee

hello, i contacted mr fischer and received a email back saying can i give a time for someone to phone me.
i got back in touch saying please contact me the next day at 2pm .

nobody did

artbaron

visidigi wrote: »

Corrected that for you.

As for the Op.

630GB data usage in a month - only on gaming?

That's more than I've used in 15 years.

Former_MSE_Becca

Hi everyone,

If you're having any issues with your Primus account or service, please [URL="mailto:primus@moneysavingexpert.com"]send us an email[/URL].

This email will go to MSE and Primus, and Primus will reply to you as soon as possible.

Many thanks,
MSE Becca