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primus are a ripoff big bill lies
yellowtreee
Posts: 10 Forumite
hello, i joined primus for a phone with unlimited broadband as they was advertised on this site as a option.
i phoned them up and asked for unlimited broadband access as we do quite a bit of gaming etc.
the man on the phone talked me through the signup process online and confirmed that when i had my internet working then we would have unlimited gaming /download access with no extra charges.
we just received a bill saying we owe £860 , we phoned up and the lady on the phone told me we also have another £360 to go on top of that again.
she said we had gone over our gb (is that what its called) and have been charged for all the extra we have used.
i told her when i phoned to join up i clearly asked the man if this is unlimited internet and that he said yes it is unlimited.
the lady then said to me ,it is unlimited but only up to 20gb,.
she said we was charged £2 for every gb we have gone over
just out of curiosity i come on moneysavingexpert to check and primus is advertised and if you read on it says you will be charged a extra 50p for every gb you go over ,but they charged me £2 for every gb .
but the thing is the man told me it was unlimited after i made it clear we do gaming ,,twice.
he did not say it is unlimited ( but only up to 20gb)
to top it off when i phoned them up to ask why bill was so high they charged my daughter £35..i used her phone to call them and i was only on phone for around 15 minutes.
i feel like crying, i have a bill of around £1250.
someone said they think primus are middle men sellers who sell you talktalk.
if i knew that i would not have joined for sure.
m s expert is a great site but very disapointed in them for putting down this awfull primus on their site.
i thought as mse have them down then they are a good option not the con that they turned out to be.
i phoned them up and asked for unlimited broadband access as we do quite a bit of gaming etc.
the man on the phone talked me through the signup process online and confirmed that when i had my internet working then we would have unlimited gaming /download access with no extra charges.
we just received a bill saying we owe £860 , we phoned up and the lady on the phone told me we also have another £360 to go on top of that again.
she said we had gone over our gb (is that what its called) and have been charged for all the extra we have used.
i told her when i phoned to join up i clearly asked the man if this is unlimited internet and that he said yes it is unlimited.
the lady then said to me ,it is unlimited but only up to 20gb,.
she said we was charged £2 for every gb we have gone over
just out of curiosity i come on moneysavingexpert to check and primus is advertised and if you read on it says you will be charged a extra 50p for every gb you go over ,but they charged me £2 for every gb .
but the thing is the man told me it was unlimited after i made it clear we do gaming ,,twice.
he did not say it is unlimited ( but only up to 20gb)
to top it off when i phoned them up to ask why bill was so high they charged my daughter £35..i used her phone to call them and i was only on phone for around 15 minutes.
i feel like crying, i have a bill of around £1250.
someone said they think primus are middle men sellers who sell you talktalk.
if i knew that i would not have joined for sure.
m s expert is a great site but very disapointed in them for putting down this awfull primus on their site.
i thought as mse have them down then they are a good option not the con that they turned out to be.
0
Comments
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Why did you not read the contract they sent you?
If and only if the details of charges are not correctly shown will you have any chance of having the bill reduced.
F40 -
Primus resell BT, not TalkTalk.
What tariff are you actually on, and what does your contract say about the monthly data limit?
Over what period have you run up a bill of £1250?!No free lunch, and no free laptop
0 -
i never received any letters or contract off them ,should they have sent me one?
the first i knew about my big bill was when i checked my bank account and primus had tried to take the first big bill out, i did not have the money in there so bank declined paying them.0 -
the bill was run up over around 1 month
i don,t know what tarif as i have not had any paperwork or emails saying anything.
i was going to join up online but i phoned them up and the man on the other end walked me through the online sign up procedure whilst on the phone.
he said it was unlimited twice as i asked twice to make sure as we do gaming.
they have sent me 3 reminder bills in quick succesion but no other paperwork or contracts.0 -
my daughter just told me she contacted bt about her phone bill and they told her the 0800 number that i used to phone primus with charged me about £1 a minute.
i thought 0800 numbers are free?0 -
Not from a mobile - it will be the provider of her mobile charging her that - NOT primus.yellowtreee wrote: »my daughter just told me she contacted bt about her phone bill and they told her the 0800 number that i used to phone primus with charged me about £1 a minute.
i thought 0800 numbers are free?
MarkWe’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com0 -
the so-called unlimited contracts are never unlimited, in some case they call a mobile phone internet allowance 'unlimited' and it's just 1g, generous but far from 'unlimited'.
Pity some people don't realise and don't check the t&c, but they should not be allowed to call it unlimited, as the term is clearly used just to mislead unsuspecting, naive customers.0 -
terra_ferma wrote: »the so-called unlimited contracts are never unlimited, in some case they call a mobile phone internet allowance 'unlimited' and it's just 1g, generous but far from 'unlimited'.
Pity some people don't realise and don't check the t&c, but they should not be allowed to call it unlimited, as the term is clearly used just to mislead unsuspecting, naive customers.
Corrected that for you.
As for the Op.
630GB data usage in a month - only on gaming?0 -
I have to correct myself here, (a part from the missing un-)
some unlimited contracts are unlimited, like some broadband contract (e.g. legacy o2), but most are not.
some may remember the first one to one mobile phone contracts that were truly unlimited, and some customers had to take them to court when several years later they tried to change that, but then companies learnt and put in the 'fair usage' clauses0 -
1st thing did your daughter use her mobile to ring them ,if she did then she should know better.Tell Primus that as you didn't get anything in writing you want the transcript of the call as to say 20gb is unlimited sounds crazy to me,even their Saver plan gives you 40Gb/month.Apparently their fair use policy says.
Customers on Primus Saver Broadband products, downloading data well in excess of 100GB per month are likely to be impacted by the Primus Saver Fair Usage Policy but this is for the Saver plan.what plan were you on?0
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