EXPIRED Burt's Bees - the grab bags are back.

abatha

so tempted!!
do I need it - no
do I want it - yes

Anic

Thanks OP.

I bought these last year and was really impressed both with the contents of the bags and also the Company's Customer Services.

I bought two bags, one for me and one for my nieces birthday. Unfortunately when they arrived, one of the paper bags had been ripped by a the edge of a tube of body lotion and the other paper bag and packaging was soggy as a wee bottle of shower gel's lid had popped open. All of the contents were usable but the packaging wasn't suitable for giving to someone as a gift.

I e-mailed them explaining what had happened and asking if it was possible to get another paper bag for my niece's gift and that I was willing to pay for the postage. They replied saying they would look into it but it shouldn't be a problem.

I was shocked when not only did they send a replacement paper bag but also another bag full of products to replace the contents of the original grab bag that had been "damaged" - all of the items were totally different from what had been in my grab bags so my niece thought I was being very generous.

I would totally recommend Burts Bees - not only for the products but for the after sales care too.

I'll certainly be buying more :j

blondecaz

Just got all the way through checkout only to be told the grab bag is out of stock and had been removed from my basket!!

Amberbunny

blondecaz wrote: »

Just got all the way through checkout only to be told the grab bag is out of stock and had been removed from my basket!!

Me too! It is still showing on the site and you are still able to add it to your basket. Seems a bit wrong to tell you after you put in your card details that it is out of stock.

zoe1984

I wonder if these will come back into stock. I should not have messed about trying to talk myself out of it.

flump345

I have just ordered and had an email confirmation, so maybe more in stock?!

Good luck.

zoe1984

My order just went through as well! Whooop!

sjprmc01

It's just let me order

lizzie1986

I've just ordered :-) Thanks OP

flo22

Anic wrote: »

Thanks OP.

I bought these last year and was really impressed both with the contents of the bags and also the Company's Customer Services.

I bought two bags, one for me and one for my nieces birthday. Unfortunately when they arrived, one of the paper bags had been ripped by a the edge of a tube of body lotion and the other paper bag and packaging was soggy as a wee bottle of shower gel's lid had popped open. All of the contents were usable but the packaging wasn't suitable for giving to someone as a gift.

I e-mailed them explaining what had happened and asking if it was possible to get another paper bag for my niece's gift and that I was willing to pay for the postage. They replied saying they would look into it but it shouldn't be a problem.

I was shocked when not only did they send a replacement paper bag but also another bag full of products to replace the contents of the original grab bag that had been "damaged" - all of the items were totally different from what had been in my grab bags so my niece thought I was being very generous.

I would totally recommend Burts Bees - not only for the products but for the after sales care too.

I'll certainly be buying more :j

I had a body wash leak all over everything - huge mess to clean up when I opened the package. I phoned customer services and they said they would send replacement for the leaked one but they never did.