Solarplicity: Add your feedback

wavelets

tonyf33 wrote: »

Have been trying to get my credit since 4 months back. LED lights, lol, total joke.
Have now cancelled my DD and given the massive price hike I'll be leaving them asap.
I've told them I'm taking them to county court for the rest of my money which will even if leaving on 25th October still be in the region of £75+.
I'm not far away from the head office so tempted to go round and demand a payment there and then!
Have they been cheap, yes, would I rather spend more for a company that has better CS and honours what they offer, absolutely. Luckily the new company I'll be switching to are only £40 a year more so not a total shocker given the recent price rises!

https://forums.moneysavingexpert.com/showpost.php?p=74780609&postcount=279

ricky_v

What emails?

I am on the Fair Market Price Variable tariff and have not received any email notifying of any upcoming price changes. Are they being selective about which customers are affected?

Mine fell into the junk box.


Very few suppliers offering zero standing charges. My use is 5000kwh gas, 1300kwh elec normally and the property will be unoccupied for 3 months early next year so certainly want zero standing charges.


Thought about Outfox the Market during the winter then Ebico's zero standing charge tariff for unoccupied period and summer but for the sake of a few quid (cold/mild winter might swing it), having to switch twice and Ebico is fixed for a year with no exit fees I might take a 5.19p/kwh gas & 18.966p/kwh elec hit with no standing charges.

fabsaver

ricky_v wrote: »

Mine fell into the junk box.

I've checked my spam folder and the email isn't there either. I guess communication isn't their strong point (along with customer service).

I don't see how they can charge the higher prices when I haven't received any notification about any changes. I've searched and I can't find anything on their website about any price changes. If it wasn't for this forum I would be completely unaware. I wonder how many other customers are in the same position.

fabsaver

Shortly after I posted above my email finally arrived. It seems that they are notifying customers in stages, as my email states an effective start date of 29th October (as opposed to 26th October mentioned in an earlier post).

At least I can now make an informed decision about switching.

hahnchen

I received a Solarplicity email today. They are discontinuing my current tariff, 15.57885p/kWh, with no standing charge. They still have a zero standing charge option, but that's 23.31p/kWh.


I'm probably going to switch back to Ebico Zero.

Tranboy

Had my email 26th September stating change of tariff on the 26th October, went to previous supplier Ebico the same day and also signed up for 1 year fix as previous poster has. I used to pay with debit card through website and it showed up on my bill as LOCO2 , much better than the rob you quick pay you back slowly if at all direct debits, looking on the companies house website as others have previously it is confusing as to who we are dealing with. Time will tell if my switch will be easy but having looked on the Trustpilot website, obvious fake 5star reviews aside, I hope it will all be over by Christmas and they don't hold everything up, I had signed up for the free LED bulbs but they having not appeared after 3months I formally cancelled my order, I wonder if they will try to charge me the £30 fee for them for leaving within the year,let's wait and see........

Tranboy

Although the Outfox the market provider doesn't have a standing charge per se they do have a " membership fee" or some such thing starting at £6.99 a month, it is more for higher users.

[Deleted User]

Just had my final bill (which I still hadn't paid) in the post today. They seem to be getting desperate.

Stuart_W

I am also on Solarplicity on the soon to be axed fair market value plan.

I received LED bulbs back in February, but from what I remember they reserved the right to charge full price for them if I leave within a year. Will have to hunt out t&c's.

That's some price increase.

Kitchen_Sink

Stuart_W wrote: »

..
I received LED bulbs back in February, but from what I remember they reserved the right to charge full price for them if I leave within a year. Will have to hunt out t&c's...

I thought I recalled the terms said it was £30 if you took the LED bulbs and left them within 12 months of start of supply.

Post #71 of this thread appears to confirm I recalled correctly.

You otherwise chose a varaible tariff (with no exit fee) and so should not be surprised that prices are now going up for you (albeit on a different named tariff)

You'll therefore have to make a manual calculation to decide if paying the £30 for the bulbs you received is more than offset by savings you may achieve before 4th February by switching now.

Post #17 indicates there was originally a fixed version of the tariff also on offer, and presumably the supplier would abide by the terms of such a fixed term tariff.
(But post#17 was made over 12 months ago, and I don't know when they would have withdrawn the fixed tariff offering to new applicants)