Solarplicity: Add your feedback

Mike_Newcomb

Hi Thelight, I was in exactly the same position as you.
The EDF Letter was dated 'October 2019' and sent such as was received at the very end of October.
However the cheque subsequently arrived around 10th November.
If you have not already done so, suggest raising the matter with EDF by emaillng on:
customer_correspondence@edfenergy.com
Good Luck - Mike

Terresa

Why am I suddenly being bombarded with multiple emails from MSE about Solarplicity. a supplier have left over 18 months ago, and which I understood had even ceased trading in August last year?

On the old forum, I had specifically asked for no emails from MSE, but now they have started sending them since this new site started up it seems the only way to stop these emails was to re-sign up again, and request again that I am not sent emails. Hopefully I've sorted it for now, at least until MSE intall another upgrade.

Anyway, now I'm here.

@thelight , we were supplied by Solarplicity for a short while in 2018. We joined them early in that year, and left before the summer of 2018 for reasons I posted about previously in this thread.

We received our final bill within 4 weeks of leaving them for another supplier.

Whilst we did experience some issues in having our final credit returned, we followed the suppliers complaint procedure when that credit was not returned to us by the 'Bill due date' specified on that bill by Solarplicity.

8 weeks thereafter, in accordance with the suppliers complaint procedure, I escalated our complaint to the Energy Ombudsman. That was in late August/early September 2018.

The ombudsman, having had time to request details from Solarplicity of their side of the story, (which I think was fair to say they didn't have one) issued me with a proposed resolution obviously ordering Solarplicity to refund the money owed, which I agreed to. That was in early October 2018, and allowed Solarplicity 28 days to comply.

It seems that the Energy Ombudsman contacting Solarplicity was all that was needed, as the refund was actually credited to my account in late September 2018, presumably on or just after the Energy Ombudsman first made contact with them about my complaint.

So I too struggle to comprehend why anyone is still waiting since 2017 for a refund, sorry. Unless of course you have not acted previously to complain about such a lack of  refund, in which case the ombudssman will probably not assist you now.

MSE even wrote an article back in 2017 about reclaiming credit from former energy suppliers because in the past many routinely operated a 'don't ask, don't get' policy.
https://www.moneysavingexpert.com/utilities/reclaim-energy-bill-refunds/

Raxiel

Terresa said:

Why am I suddenly being bombarded with multiple emails from MSE about Solarplicity. a supplier have left over 18 months ago, and which I understood had even ceased trading in August last year?

On the old forum, I had specifically asked for no emails from MSE, but now they have started sending them since this new site started up it seems the only way to stop these emails was to re-sign up again, and request again that I am not sent emails. Hopefully I've sorted it for now, at least until MSE intall another upgrade.

Anyway, now I'm here.

@thelight , we were supplied by Solarplicity for a short while in 2018. We joined them early in that year, and left before the summer of 2018 for reasons I posted about previously in this thread.

We received our final bill within 4 weeks of leaving them for another supplier.

Whilst we did experience some issues in having our final credit returned, we followed the suppliers complaint procedure when that credit was not returned to us by the 'Bill due date' specified on that bill by Solarplicity.

8 weeks thereafter, in accordance with the suppliers complaint procedure, I escalated our complaint to the Energy Ombudsman. That was in late August/early September 2018.

The ombudsman, having had time to request details from Solarplicity of their side of the story, (which I think was fair to say they didn't have one) issued me with a proposed resolution obviously ordering Solarplicity to refund the money owed, which I agreed to. That was in early October 2018, and allowed Solarplicity 28 days to comply.

It seems that the Energy Ombudsman contacting Solarplicity was all that was needed, as the refund was actually credited to my account in late September 2018, presumably on or just after the Energy Ombudsman first made contact with them about my complaint.

So I too struggle to comprehend why anyone is still waiting since 2017 for a refund, sorry. Unless of course you have not acted previously to complain about such a lack of  refund, in which case the ombudssman will probably not assist you now.

MSE even wrote an article back in 2017 about reclaiming credit from former energy suppliers because in the past many routinely operated a 'don't ask, don't get' policy.
https://www.moneysavingexpert.com/utilities/reclaim-energy-bill-refunds/

You were probably subscribed to this thread. When the forum changed, subscriptions were changed to bookmarks and the default is to email you about every new post to anything you have bookmarked. The button to unbookmark is top left, between the new post button and forum search box.
There's a button for all your bookmarks top right next to the profile button. I have about 25 pages of them to remove on my account, and now I'm going to remove this thread from the list.

thelight

It's a long story but Solarplicity essentially used a different start reading than my previous supplier end reading leaving me out of pocket.

I had a complaint in with the ombudsman which took so long to resolve I'd left Solarplicity for another supplier before it had completed.

This meant that my final bill was ruled incorrect because the Ombudsman found they owed me money from the start of the process. Solarplicity then failed to respond to this ruling so I had to start the process again with the ombudsman.  During the ombudsman process the person dealing with my case left but did not pass the case on, so it sat in limbo for a fair amount of time.

By the time they finally ruled and instructed them what to do they went into administration. The ombudsman told me I'd have to start the process again with EDF after giving them some time to transfer across.