Solarplicity: Add your feedback

julesfb

I’m filled with dread reading this thread.
I contacted Solarplicity back in June asking for the £200 credit back. Had the standard acknowledgment then nothing. Tried again in July. Same happened plus told there were technical difficulties. Then came the letter that I was being transferred to Toto. Got the welcome back, waited for 1st bill. Received it today, NO mention of the credit!
Had a long phone conversation with a very helpful lady but was shocked to be told my account showed a £115 debt from Solarplicity. Over £300 difference in 2 months? I don’t think so!
A dispute has been raised, I await the outcome with unease.
And Ofgem have one more case to deal with.

FreeBear

I have several "tickets" raised with TOTO. They have consistently blocked my transferring to another supplier, and are now refusing to put me on the tariff that I had been on with Solarplicity.

Left a review on TrustPilot, and some 'erbert called Morgan promised to give me a call. That was nearly a week ago, and I've not heard a peep. Looks like OFGEM are going to be inundated by complaints by the end of the month.

Fortunately, I had printed off a complete list of all bills & payments made to Solarplicity (if the web site is still up, it should be under "historical bills" on your account page). Always paid cash on receipt of an invoice, so they don't owe me any money.

seaside66

I switched supplier from Solarplicity in June, paid a final bill at start of July. I've just received a further bill out of the blue for £140. I called the number to be told they had gone into administration and the administrators were looking back over the bills and found I hadn't been billed properly when I was with Solarplicity (I paid by direct debit and then paid an extra amount when I left to meet the difference). Any advise please?

Biscuit_Tin

seaside66 wrote: »

I switched supplier from Solarplicity in June, paid a final bill at start of July. I've just received a further bill out of the blue for £140. I called the number to be told they had gone into administration and the administrators were looking back over the bills and found I hadn't been billed properly when I was with Solarplicity (I paid by direct debit and then paid an extra amount when I left to meet the difference). Any advise please?

If you agree with the bill, pay it.

If you disagree with the bill, contact the isuer and explain why.

thelight

Has anyone had any success getting final bill credit paid via EDF after Solarplicity went into administration? I'm still getting told they are transfering the customer database!

SALTburn64

Yes, I got my money from Solarplicity a few months ago it was sent to EDF and put into my account.

farnedy

thelight said:

Has anyone had any success getting final bill credit paid via EDF after Solarplicity went into administration? I'm still getting told they are transfering the customer database!

Yes, we too have had our accounts fully settled.

We received our final bill from Solarplicity, and had the balance transferred to our EDF account way back in October, about 8 weeks after Solarplicity ceased trading.

To be fair, I don't think there were that many accounts affected, as Solarplicity transferred most of their customers to Toto Energy just before Solarplicity ceased trading. MSE reported at the time 43,000 of Solarplicity's total 60,000 customers were transferred.

But we were one of the 13,000 who were not transferred to Toto. Since then, unfortunately EDF were not not able to offer us a competitive tariff, so we switched again, and had our EDF account closed and credit refunded (including the Solarplicity credit balance that was credited)

But you seem to be a very frequent energy supplier switcher. I see you claim to have been supplied by Utility point, OFTM, Eversmart, Bristol, to name just a few others you appear to have been supplied with over the last 12-18 months, so I don't need to explain about that

thelight

I'm in a slightly different situation as I am still trying to get a credit balance refunded which dates back to me leaving Solarplicity in 2017! I finally got a correct final bill sorted shortly before they went into administration and was contacted in October 2019 by EDF to request I confirm my address for them to send a cheque too. Still haven't recieved it!

farnedy

thelight said:

I'm in a slightly different situation as I am still trying to get a credit balance refunded which dates back to me leaving Solarplicity in 2017! I finally got a correct final bill sorted shortly before they went into administration and was contacted in October 2019 by EDF to request I confirm my address for them to send a cheque too. Still haven't recieved it!

Come on now, you don't even need a good memory when it's all available for you to read above.

In your last post you indicated that the last contact you had, you were told they were still transferring the customer database.

Are you seriously asking us to believe that in the last 24 hours, that transfer has completed, the final bill has been produced, EDF have contacted you to ask your address so that they can send you a cheque (despite your address presumably being on that final bill), you have confirmed your address and are still wondering why you have not received your cheque?  It's Sunday today; there's inot even a postal delivery service on a Sunday, not that they would issue a cheque that quickly.

It doesn't make sense, and when things don't make sense it's usually because...

So glad to see this site has installed an ignore list. You can be the first one on mine.

thelight

farnedy said:

Come on now, you don't even need a good memory when it's all available for you to read above.

In your last post you indicated that the last contact you had, you were told they were still transferring the customer database.

Are you seriously asking us to believe that in the last 24 hours, that transfer has completed, the final bill has been produced, EDF have contacted you to ask your address so that they can send you a cheque (despite your address presumably being on that final bill), you have confirmed your address and are still wondering why you have not received your cheque?  It's Sunday today; there's inot even a postal delivery service on a Sunday, not that they would issue a cheque that quickly.

It doesn't make sense, and when things don't make sense it's usually because...

So glad to see this site has installed an ignore list. You can be the first one on mine.

What on earth are you on about?

My last post was explaining what had happened prior to the message about transfering the database, not what has changed in the last 24 hours.