Solarplicity: Add your feedback

lewisa

Solarplicity have now stopped generating PDF invoices for me and are simply billing me for 'Non Statemented Invoices'... whatever they are?

My months without a gas bill or a reply to an email has now tripped over 6 months... so only 6 months to go until I start getting free gas from them under the back billing rules.... Please keep ignoring my emails Solarplicity, I implore you! :money:

hahnchen

I'm just replying to note that I was kept on hold for 50 minutes.


I've had no prior issues.

[Deleted User]

Just had an email from them asking me to fill out customer satisfaction survey. I left them months ago because of the lack of bills and communication. What a laugh.

chatterbox_333

What can I say about this company. Well firstly, do they even have anyone working in their call center?
I have called a few times since supposedly joining for dual fuel back in March.
They only took the gas supply and again after emailing I am still only being supplied with gas so have never received the Cashback offer. Oh hum!
I try calling but usually give up aftsr 20 minutes as if they can not answer by then, then I have to live my life doing more interesting and less frustrating things to do.
The few missives I have received from them are general excuses and they have still not actioned any of the email complaints that I have been sending since May.
AVOID LIKE THE PLAGUE! is my advice and as soon as possible I will switch.
Or I will do once they actually let me as it seems I can not while the original switch is still ongoing. Aargh!.

Sea_Fossil

Joined from Ebico who had just put their prices up. I like the no standing charge as I am away a lot. I can not fault Solarplicity, easy switch and my smart meter was changed within two days. I also won a £200 prize from them so am more than happy! This company was the cheapest I could fine with no standing charge on occasion when I had to telephone there was a 35 minute wait but to keep their costs down- this I could live with. No problems with emailing them tho' .

Skools_Out

chatterbox_333 wrote: »

What can I say about this company. Well firstly, ...

Let's look on the bright side.

It seems your experience of this supplier has brought you back to MSE after 4 years absence.

Posts like yours are invaluable to this site, and this site relies upon posters like yourself to ensure it does not die.

Let's hope now you have resumed posting on this site, we can all look forward to more informative & invaluable posts from yourself in the near future

Sadly, it does appear you didn't have too much time when you returned as you seem to have immediately disappeared. Hope you return soon, perhaps when you can spare us all a few minutes of your valuable time...

Inigo_Montoya

has anybody had an email entitled

Important information about your personal data

the email i received is completely blank

Kitchen_Sink

Inigo_Montoya wrote: »

has anybody had an email entitled

Important information about your personal data

the email i received is completely blank

The detail is there, but your software is not displaying it correctly.

To see the content, could I suggest you begin to reply to the email (but not actually send any response), quoting the email you have received.
Then change the format of your response from HTML to Plain Text.

Then, low & behold, you will be able to read the contents of the email you have been sent

Essentially it requests you to go into your online accont and update your communications preferences, as you have not done so following a previous email sent.

Terresa

hahnchen wrote: »

I'm just replying to note that I was kept on hold for 50 minutes.


I've had no prior issues.

Good news!
There seems to be no more long periods of hold

... Now the bad news.

After a period of about 1 minute on hold, you will now receive a message informing you that all their customers service agents are far too busy to take your call so you have 3 options:
1. Call back later
2. Send them an email instead - they actually provide an old loco2 email address, so who knows if they will ever receive it, let alone ever respond.
3. Leave a message and they will call you back ... or so they promise.

This then takes you out of their holding queue, leaving you the only option to end the call, with or without leaving any message.

Even the ombudsman service seem reluctant to assist, advising you try to escalate any complaint yourself. No chance of getting a deadlock letter as they don't reply.

Next stop? The County Court I fear
Although looking at facebook, that may be easier said than done.
This supplier seems to hide behind a web of interconnected limited companies, so first you need to establish which company you are actually suing (it's not stated on thir bills, like their VAT number is also missing!), and no doubt if you do eventually get the correct one, that one will have no assets available that could be used to enforce any judgement the court may eventually make.

lookahead

Awful service. Usual wait when telephoning in over the last three months 20-25 minutes. Sent an email to tell me I'd switched back in July, then I discovered they hadn't! They never contacted me, I had to contact them. They admitted they'd lost 100 applications and instead of prioritising them, they put them to one side until they were less busy! Eventually discovered switch had taken place when old supplier sent me a final bill. Then found that Solarplicity had made up a final gas reading since nothing is connected to my gas at present they were incredibly stupid to do that. I then had to sort out that. They never responded to customer issues logged using their own website - I can only get through if I ring. I have no confidence they will offer any goodwill gesture or compensation for all the time I've wasted on pushing this switch through.