Forum Home» Energy

British Gas Reviews: Give your feedback - Page 4

New Post Advanced Search
Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.

British Gas Reviews: Give your feedback

edited 7 September 2017 at 4:58PM in Energy
419 replies 135.7K views
1246742

Replies

  • SystemSystem
    177.8K posts
    10,000 Posts Name Dropper
    ✭✭✭✭✭✭
    Have just spoken to BG collective team, who tell me my gas and electricity did switch on 3rd March, and I need to supply meter readings within 5 days of that date! Have submitted meter readings online as suggested above, but should I be slightly concerned I haven't had anything from EDF (previous supplier)? At what point do I cancel DD with EDF?

    Sorry if I'm being dim, but I've never done this before so don't know how it's supposed to work.

    You are not being dim. The readings that you provided go to a 3rd party for validation and they are then passed back to your new and old suppliers as opening and closing readings. The old supplier has to use reasonable endeavours to produce a final bill within 6 weeks of the transfer of supply. If you know that there is sufficient credit on your old account to cover the final bill then give EDF CS a call and tell them that you intend to cancel your DD mandate with your Bank. If you owe EDF money then, personally, I would just leave the DD in place.
  • M271M271 Forumite
    226 posts
    Part of the Furniture 100 Posts Combo Breaker
    ✭✭
    Well today was supposed to be my switch over date and I've heard nothing since the Welcome to British Gas email two weeks ago, no Welcome Pack, email updates, request for meter readings etc. I've taken meter readings tonight in case they finally get round to requesting them for my switch over date.
    I'm not going to waste my time phoning them, I guess it will go through in their own good time!
    How have people found out about giving meter readings and getting an online BG account? Does a code / account number come through the post with the elusive Welcome Pack?
  • beanieloubeanielou Forumite
    73.1K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭✭
    Cardew wrote: »
    Having spent several hours trying to sort out my tariff, I was amused to get this email:


    I got one too.
    Words fail me!!!
    Lou~ Debt free Wanabe No 55 DF 03/03/14.
    **Credit card debt free 30/06/10~**
    **Weight loss 2 stone 2 lbs **
    MFW. 9 months to go. B)
    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.
    It starts with you, it starts from now. *** It is ok to be me.***
    ***Keep plodding***
    Out of debt, out of danger. ***Be the difference.***
  • 597money597money Forumite
    42 posts
    I have an estimate of 8 March 2016 for going live with British Gas but apart from a Welcome to British Gas and a Nectar Points email not had anything more by email or in the post from BG (my old provider has posted a sorry you are leaving letter).

    Is this how it should be and is anyone able to help?

    Thanks
  • basketcasebasketcase Forumite
    831 posts
    Part of the Furniture 500 Posts Name Dropper
    ✭✭✭
    M271 wrote: »
    Well today was supposed to be my switch over date and I've heard nothing since the Welcome to British Gas email two weeks ago, no Welcome Pack, email updates, request for meter readings etc. I've taken meter readings tonight in case they finally get round to requesting them for my switch over date.
    I'm not going to waste my time phoning them, I guess it will go through in their own good time!
    How have people found out about giving meter readings and getting an online BG account? Does a code / account number come through the post with the elusive Welcome Pack?



    I'm in much the same position. Think I will contact them by email though.

    Partly to maybe hurry them up a bit, partly to ensure there's a paper trail and partly - especially - because I want this sorted out asap.

    I'm perfectly capable of messing my finances up due to my own incompetence. I don't need help from anybody else's! :cool:

    A budget is like a speed sign - a LIMIT not a TARGET!!
    :D

    DECLUTTER CHALLENGE: 2020 in 2020 -
    626 / 2020

    FASHION ON THE RATION 2020 - COUPONS: 66-10 = 56
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • M271M271 Forumite
    226 posts
    Part of the Furniture 100 Posts Combo Breaker
    ✭✭
    There are posters like myself where there has been a lack of communication since the Welcome To BG email and we are past our projected Switching date. Do you have an update for what is going on and what we can expect. If you give a general update it may stop many people having to contact you for personalised updates.

    P.S. I emailed last week and still haven't had a response, although I did have a 'British Gas How did we do?' email back :-)
  • edited 9 March 2016 at 11:12AM
    jeallen01jeallen01 Forumite
    192 posts
    Fifth Anniversary Combo Breaker
    edited 9 March 2016 at 11:12AM
    I got all the right emails and so on, and then the request to submit readings which I did on the 4th - but then got the "technical problems" email yesterday!


    Thanks to this this and MSE Dan's other thread, I hope I did the new submission correctly this morning - but I had to go into my account and then make sure I put in the Gas & Electricity point references before the actual meter readings, and that was something I don't think I did before (in fact, I wondered afterwards as to why BG's message told me that I would need these references that I did not actually then appear to need - but thought no more of it at the time!)


    I think the main problem was/is that the long BG email "We need your readings so we can set up your account...." did not make it at all clear which of the routes you should choose to do the online submissions, and did not clearly point out that you must use the "New to British Gas Route" route rather than the "Online Customers" submission route - as many of us, myself included, are used to online submissions and took that route "automatically" on the first occasion.


    PS: I got the "technical problems" email yesterday and thought that I would do the resubmission today - and then, this morning, got to thinking "I wonder if that was a phishing email?" which would require me to enter my account details, and that's why I logged on here earlier. Glad I did because (a) it was not that sort of email, and (b) I hope, I found out what to do/not to do this time around:D.
  • basketcasebasketcase Forumite
    831 posts
    Part of the Furniture 500 Posts Name Dropper
    ✭✭✭
    I got the 'we need your meter readings' email last night at 2350!

    Will have to do the readings tonight. But I want to read this thread through to make sure I follow the correct process and don't muck things up!

    A budget is like a speed sign - a LIMIT not a TARGET!!
    :D

    DECLUTTER CHALLENGE: 2020 in 2020 -
    626 / 2020

    FASHION ON THE RATION 2020 - COUPONS: 66-10 = 56
  • M271M271 Forumite
    226 posts
    Part of the Furniture 100 Posts Combo Breaker
    ✭✭
    basketcase wrote: »
    I got the 'we need your meter readings' email last night at 2350!

    Will have to do the readings tonight. But I want to read this thread through to make sure I follow the correct process and don't muck things up!

    I think that our switch is following the same timing as I also received a meter reading email late last night. Like you I will enter the readings tonight hopefully following the correct New to BG meter reading route.

    Still no Welcome Pack though, is this a paper document received through the post or was the Welcome to BG email a few weeks ago the communication which covers this?
  • MSE_Dan_LMSE_Dan_L MSE Staff
    655 posts
    M271 wrote: »
    Still no Welcome Pack though, is this a paper document received through the post or was the Welcome to BG email a few weeks ago the communication which covers this?

    Hi M271

    The 'Welcome Pack' is a slight industry misnomer - if you signed up to get updated via email, then you wouldn't usually get anything in addition to the 'welcome to BG email' which you mention.

    Hope this helps.
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support