Eon energy reviews: Give your feedback

chicorico

I took part in the first switch to Jan 2016. All seemed to go smoothly but they did not accept some of my electricity readings ( I have now discovered). My direct debits were reduced to a very low level so I contacted them and was told I owed £800 instead of being in credit by several hundred according to my latest bill. They would have let this just continue if I had not taken the initiative. In addition, they rejected my application to move to another deal via the most recent club switch and claim that energy club rejected me. Absolute rubbish! Not impressed at all and will avoid E.on from now on.

Former_E.ON_Company_Representative:_Malc

Hi chicorico

I'm really sorry you've had such a poor experience. Do you know why your meter readings weren't accepted? Were they significantly different to previous readings/usage history? This can cause an issue.

Thank you for taking the initiative and contacting us. We can include the new balance in the ongoing payment arrangement and spread it out over a longer period. Usually this is over a similar time to where we were collecting lower payments than we should.

Don't know if you're aware but there's a tool on our website to give you more control over the payment arrangement. Won't have helped previously but might be of use going forward. The 'Direct Debit Manager' lets you see what payments are needed to achieve as near as possible to a zero balance by the annual review. It also lets you alter the amount. Comes in handy should circumstances change.

Provided the account is billed up to the latest readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we anticipate the account will be in credit/debit by the annual review if payments are changed but usage doesn't alter as expected. As above, not much use before as your readings were being rejected but should help in the future.

Not sure why you couldn't go on to another deal though. What tariff was it and why did we say no?

Sorry again for the poor experience and for all the questions.

Malc

MABLE

Hi Malc,

Everything going very well with my account and certainly no complaints. However I received a pop up message yesterday saying my bill is due to be processed on the 18 January 2016 and to submit meter readings.

My question is if I submit meter readings say on Monday 21st December would the bill be made up on those readings and then estimate the usage up until the 18 January or should I wait and submit nearer the time.

I pay every quarter.

With thanks,

molerat

A bill will be made up if you press the button to request one otherwise the reading will just be used to show the state of your account.

I put in a reading this morning, requested a bill and about 2 hours later there it was. I decided to play with the DD review - I love tinkering - and it suggested my DD should be lower so accepted it and got an e-mail saying that it had been changed for next month. I do loike their account management and am glad to be back, I just hope they can keep competitive, the only reason I left before.

SirFreddy

My Eon fixed 1 year V14 finishes on January 26th and the best quote online going forward from Eon is the V16 but that is £240 per annum more expensive.
I would love to stay with Eon but not for £240, anything I can do before I use the Energy Club? TIA

gt94sss2

SirFreddy wrote: »

My Eon fixed 1 year V14 finishes on January 26th and the best quote online going forward from Eon is the V16 but that is £240 per annum more expensive.
I would love to stay with Eon but not for £240, anything I can do before I use the Energy Club? TIA

Keep an eye on if anyone is offering a Collective energy switch - for instance UK Power are running their next one in February at https://allofustogether.ichoosr.com/Product/index.rails?actionId=446

Collective switches don't appear on comparison sites unless that site is running the deal.

Eon have won quite a few of them recently - including the last UKPower one - and at prices which are cheaper than those on their website. If you are an existing Eon customer, you can switch to a new collective deal with no penalties..

Also, always check if its cheaper to get 2x single fuel contracts rather than a dual fuel deal.

Regards
Sunil

Former_E.ON_Company_Representative:_Malc

MABLE wrote: »

Hi Malc,

Everything going very well with my account and certainly no complaints. However I received a pop up message yesterday saying my bill is due to be processed on the 18 January 2016 and to submit meter readings.

My question is if I submit meter readings say on Monday 21st December would the bill be made up on those readings and then estimate the usage up until the 18 January or should I wait and submit nearer the time.

I pay every quarter.

With thanks,

Morning Mable

Glad all's going well. Sounds like the account is now in what we call the 'billing window.' For quarterly customers like yourself, the window is open for 14 days either side of the next bill date (this will be on your online account). The first set of readings entered in the window will automatically create a bill. I suspect the date of 18 January 16 is when the window closes. If we haven't received readings by this time, estimates will be used.

Once readings are entered and a bill produced, we won't bill again until the next quarter. Don't worry, there'll be no estimates raised between this bill and 18 January 16.

There's also the 'Real Time Billing' tool molerat mentions. This is available outside of the billing window. Readings entered at this time give the option of seeing the balance that would result or actually creating your own bill by hitting 'request a bill' as molerat has done. Helps you see how things are going.

Hope this explains Mable. Let me know if you need any more information. Happy to help.

Malc

user_234

Hello,

My girlfriend currently uses the E.ON service for her electricity. Today she has received an e-mail stating that her monthly payment is to increase from £27 to £77. The e-mail states that she owes £100 because her monthly payments have not covered the amount of electricity used. So, E-ON want to increase her payment so she doesn't have to owe any more in future. Does this seem correct to anyone? She lives in a flat on her own. Any help would be brilliant, thank you.

System

user_234 wrote: »

Hello,

My girlfriend currently uses the E.ON service for her electricity. Today she has received an e-mail stating that her monthly payment is to increase from £27 to £77. The e-mail states that she owes £100 because her monthly payments have not covered the amount of electricity used. So, E-ON want to increase her payment so she doesn't have to owe any more in future. Does this seem correct to anyone? She lives in a flat on her own. Any help would be brilliant, thank you.

Hi - welcome to the forum. When an energy company changes a DD payment it does so because it believes that more energy is being used than was projected. That said, there is something that your girlfriend needs to check. Is the proposed DD adjustment based on an actual or estimated meter reading? If it is the latter, then she needs to read her meter and give the reading to E.oN either online or by phone. She also needs to check that she is on the best E.oN tariff - and for that matter with the cheapest supplier. Even with a £100 owing, she will be free to switch suppliers but E.oN will look to recover the total amount owing on the final bill.

Finally, if she believes that E.oN has overestimated her annual usage then there are some tools on the website to adjust - within limits - the amount of the monthly DD.

Former_E.ON_Company_Representative:_Malc

molerat wrote: »

A bill will be made up if you press the button to request one otherwise the reading will just be used to show the state of your account.

I put in a reading this morning, requested a bill and about 2 hours later there it was. I decided to play with the DD review - I love tinkering - and it suggested my DD should be lower so accepted it and got an e-mail saying that it had been changed for next month. I do loike their account management and am glad to be back, I just hope they can keep competitive, the only reason I left before.

Hi molerat

Glad you like the tools on our website and we're pleased you're back too.

We've found the 'Direct Debit Manager' to be very popular with customers wanting to change their payments to better suit new circumstances. Likewise, more and more customers are using the 'Real Time Billing' tool you mention. There are other services available, too. These include seeing how much energy you're using, registering for Smart Meters and applying for Warm Home Discount.

The website's also a good place to see when new tariffs are available. Have you registered for Price Alerts? This is another online service for customers on fixed price tariffs. We send them an email to let them know when a new version of their tariff is available. This will be no later than 10 days after the new version launches. There are no exit fees for moving from one E.ON tariff to another so, if it helps, customers can switch product straightaway. This is only an online service, though, and customers need to register either through their online accounts or by phoning us.

Hope this is of interest molerat.

Malc