Edf energy reviews: Give your feedback

System

EDF Energy plans to cut gas prices from January but will increase the cost of electricity in March.
It will reduce variable gas prices by 5.2% on 6 January, then will raise electricity bills by 8.4% on 1 March.

After both changes, EDF's dual fuel customers will pay 1.2% more a year, taking their energy costs to £1,082.

The company last raised the cost of electricity three years ago but said that it "has been rising for some time".

Around one million of EDF's customers will lose out when the company introduces the electricity rise in March. However, 700,000 consumers will gain from the gas price cuts in January.

Source: BBC News

FedUpWithHikes

Meter changed 12 days ago - but website/account still hasn't updated, so I can't provide any readings (it's still asking for day & night), and the 'check tariff' page says: "not supported for your meter type"!!!
I was also told the website is designed for Chrome.. how idiotic is that! (still doesn't say so.. just "unavailable" for Live Chat).

44

FedUpWithHikes

Took 5 weeks until the website updated so I could provide new readings, but other parts of the website still 'broken'. They tried blaming Firefox, so I tried logging in with IE - and couldn't!! On LiveChat for over 3 hours, yesterday (can't do that at all with FF - always "Unavailable").. no explanation, but possible fix.. "wait 24-48 hours".
They tried changing my tariff and DD again (3rd time).. had to call to get it reset. "we can't change it without your approval" - but they do!
186

FedUpWithHikes

I got notified that my tariff had changed, again, yesterday (back to the same one I was on before), so I called EDF, only to be told they had updated my account regarding changing the meter (which had happened last month).

I logged in again today to provide new readings, but "MyAccount" had reset to ask for two electricity readings again!
I spent nearly 90 minutes on LiveChat, and was asked to send a photo of my meter to prove the serial number (even though I had already had a bill showing it, with my last reading)..
I await their next response..
73

FedUpWithHikes

I tried the LiveChat (still only available using IE), and thought I'd got through to someone helpful.. he suggested using email, and promised to chase up the issues and get back to me, but when I tried sending an email with screenshots of the problems with their website, it was bounced back..
I tried LiveChat again with someone else, who seemed to sympathise, but again, nothing - and re-sending the email to their address also bounced).
The website still shows my old meter details, so I can't enter readings.
Could it get any worse?
31

vincit_veritas

I left EDF for Avro over a year ago, and settled the final EDF bill via DDR. Yesterday out of the blue I got an email from EDF saying they would be taking money from me via DDR from next month. Today, another email telling me I could view my bill online (which I can't) and showing a debit balance. The DDR has already been cancelled, but I have had to contact their complaints department. EDF clearly have problems, and I find it infuriating that THEIR issues are wasting MY time a year after I ceased to be their customer.

Update 08/07/17: I emailed EDF's complaints department on May 5th, and sent them a reminder email on May 30th. Apart from their auto-acknowledgement emails, I have heard nothing from them, and have therefore taken my case to the Ombudsman. My chief concern is that they could have wrongly placed me on a credit blacklist. This has taken hours of my time - so annoying.

himanher

I recently switched from Scottish Gas to EDF.


Since then, I've been getting nuisance calls "On behalf of EDF" Including late evening and weekends.


Contacted EDF who told me that they do not pass on customer details. The first company who contacted me <Perspective Research Services> Insisted that EDF had given them my details.
Over the past few days, I've been cold called by 0191 426 5432. Again late at night and over the weekend.


Anyone else?

footyguy

himanher wrote: »

..
Over the past few days, I've been cold called by 0191 426 5432. Again late at night and over the weekend.


Anyone else?

A quick google suggest that number belongs to EDF
https://twitter.com/edfenergycs/status/322699205200191490?lang=en

In their last tweet on that link dated 03-Aug-2016, it suggests a call from that number "would likely to be account related"

I suggest you contact EDF, ask what they want, and if still appropriate, ask them to remove your number from the calling list (you will see earlier tweets suggest they can do this)

Edit: elsewhere from google search, it suggests such calls may be related to offering you as an EDF customer a smart meter upgrade.
Agian, if you don't want them, tell them and request they refrain from calling you again aboout such an offering.

misslolalove

I've recently had to give up my flat due to soaring rents (got to love London prices), and I closed my account with EDF as I have moved back in with my parents to try and save up some money.

Whilst with EDF they reduced my monthly bill (economy 7) to £15.00 stating that I wasn't using as much energy as estimated, which sounded right as I was hardly ever in the house, constantly working late/ commuting and I'm pretty energy savvy ( i turn all non essential sockets off when leaving the house, never leave things on standby etc).
When my initial tariff ended, I was sent a letter stating my new tariff would cause my bill to rocket to £67.00 per month. Ok, I know I should have already switched, but I was very busy with work and very stressed. So I contacted EDF explaining what a huge jump in price this was and can this be investigated based on my energy usage.
They agreed to investigate and asked me to supply a meter reading, which I emailed over as I was having trouble talking via phone due to my work schedule.
I have since looked fir the email I sent and I can't find it in my emails, which means I can't send it to EDF as evidence of the reading being supplied.
They did not contact me and my direct debit stayed at £15.00 leading me to believe that my usage had remained low and they saw no reason to increase my bill.

Now upon sending in my final meter readings, EDF are telling me that I owe them nearly £400 for energy used and that the meter images (i thought a photo was the safest option to avoid confusion over the day/night rates) were of the wrong meter and that this is my responsibility.

When I had spoken to their advisors previously I was told to read the meter that had two numbers (day and night rates) and this is what I had supplied.
Apparently this meter is my neighbours and my meter only had a single number on it.

They have offered to let me spread the cost of the bill, but they aren't taking any responsibility, despite this wrong meter only just being flagged to me.

Am I the responsible one here or are they trying to shirk their own accountability?

Any advice would be greatly appreciated, as I'm not exactly flush with cash and I feel like they should have flagged any issues with me at an earlier point.

TheMidnightSkulker

EDF almost tripled our electricity bill from £116 to £295

Speaking of enormous increases in bills, my elderly mother, who I live with, showed me that EDF have in the last 3 months increased the electricity bill from £116 per month to £295. (We have dual fuel and that doesn't include the gas bill. I won't be talking about gas here.)

The letter said she'd recently contacted them asking for her direct debit to be switched and as a result they'd be charging her £295 per month from then on.

!!!!!!. She didn't contact them.

And no, we haven't done anything in the last three months that would jack our electricity usage up to industrial levels.

We also just got our meter read a couple of days ago, and then a card in the post to fill in with a new reading because they say they've just had a reading inconsistent with our recorded history.

I hope this means they've made a big mistake and are about to discover it, because if not, it means they're going to charge over £4K per year for energy from now on.

I hope this means they've made a mistake and are about to discover it? If they dispute that we didn't actually ask them to change the direct debit, does that mean we'll be locked in for a certain period of time? (The letter does say direct debit, not tariff.)

Basically !!!!!!? Has anyone else experienced this?

Worst case, we'll switch, but I just. WHAT.