Add your feedback on energy supplier Npower

erovira78

techno12 wrote: »

Been with them for 10 years and no problems at all.

Online service is good (easy to send meter readings etc) and clearly laid out.

They've sent me free energy-saving lightbulbs, electricity usage meter etc.

When the cheap 'online' tariff ends and they're about to put me back on the 'standard' tariff I do a price comparison search and they normally come out cheapest (or very close to it), so I've no reason to switch to another supplier - I just switch to that new tariff (receiving Quidco cashback if I do the switch using a comparison site).

Very happy with them.

So in a nutshell you have not had any experiences with other suppliers (and surely you realise you have often been paying a lot more than you could have), therefore no experience switching or closing an account with Npower, and you don't mention anything about dealing with amendments or complaints with Npower, which is the worst nightmare in the whole industry (and I have been with a few of them)

When things go fine and dandy most suppliers are fine, meaning it is unlikely to get random powercuts or things like that. The real test of how much a company values their customers is when you need them to do amendments or solve a problem in a quick and effective manner. Npower is by far the worse I have come across.

Best example is when I moved banks: ALL of my direct debits were changed automatically by my new bank (Santander), not one single problem except for Npower. They didn't get the notification (they said) so when the direct debit with the previous bank was rejected, did they call or write me to ask why was that? That would have been a sensible thing to do, but Npower in their wisdom decided to cancel my current tariff and move me to a standard one. Not only that, counter went back to zero so I lost my £100 cashback for staying with them one year (I had only been 10 months at the time) I called a zillion times, each time talking to a different person and each person not knowing that I had called before nor the changes that had been done to my account nor any previous solutions that were offered... Even better, each new person would give me a new solution and NONE of them were ever achieved! I am a very patient man and this is one of the few times I have sworn NEVER to give someone anymore business.

:jFight the Npower!!:j

CRISPIANNE3

Now with N Power and a bit confused. I have an online account and enter my readings on a regular basis and said the bill will be on the 14.10.2013.
Logged onto the account today and changed to 13.1.2014 and no sign of the expected bill online.

However not really bothered because I keep a record of my reading and do a running cost of energy used. I will just keep in a savings account until they remember I have never been charged.

I set up a variable direct debit for each qtr.

CRISPIANNE3

Now with N Power and a bit confused. I have an online account and enter my readings on a regular basis and said the bill will be on the 14.10.2013.

Logged onto the account today and changed to 13.1.2014 and no sign of the expected bill online.

However not really bothered because I keep a record of my reading and do a running cost of energy used. I will just keep in a savings account until they remember I have never been charged.

I set up a variable direct debit for each qtr.

kerri_dfw

devilish6 wrote: »

So far I am unimpressed after switching to the npower Online Price Fix February 2015 with MSE Cheap Energy club over 5 weeks ago! ... Received my confirmation from MSE Cheap Energy club on 7th August, but not a squeak since. So much for customer service!

Try picking up the telephone?

DragonQ

CRISPIANNE3 wrote: »

Now with N Power and a bit confused. I have an online account and enter my readings on a regular basis and said the bill will be on the 14.10.2013.

Logged onto the account today and changed to 13.1.2014 and no sign of the expected bill online.

However not really bothered because I keep a record of my reading and do a running cost of energy used. I will just keep in a savings account until they remember I have never been charged.

I set up a variable direct debit for each qtr.

I've never been with nPower but in my experience with other companies, bill dates change seemingly randomly when you enter meter readings regularly. It's like they only bother issuing bills if there's a problem (under/over usage or missed payment).

Nikiya

I was with NPower for one year, until April. I was supposed to have an online account but it took me ages to access it. They are a mess to contact but I finally could find out someone "had made a mistake". They never get in touch with you to remind you of a reading. When I left them they kept sending me confusing messages. Now, six months later, they tell me I owe them 240 pounds worth of electricity. They kept sending me emails and telling me to access my account on line, which of course had been closed. They told me on the telephone (after waiting for half an hour) they had sent me a bill. I called twice. The bill, dated Oct 4, arrived on Oct 15 and the deadline to pay is the 18. My electricity consumption was lower than my estimate, so I could not understand. After yet another phone call they explained the electricity money had been used to pay for the gas consumption which had been higher (true, the weather was extremely cold as you might remember) and therefore the deficit had been attached to the electrical bill. The papers they sent were impossible to understand. I complained and got a small rebate but had to pay anyway, what else you can do?
I have edited this message because I was wrong with the figures. As I said previously, the papers they sent me were extremely confusing.
Which, the consumer's organization, are running a campaign asking for clearer energy prices. If you want to sign, this is the link:
http://www.which.co.uk/campaigns/energy-prices/15000-single-unit-price-energy-campaign-supporters/?utm_campaign=121013_campaignsemail_monthly&utm_medium=email&utm_source=email_campaigns&cmp=121013_campaignsemail_monthly

downshifted

Just back with Eon after one of the dreaded "erroneous transfers" to NPower.

I would not use NPower again - their admin and systems are dreadful. Eon have been very helpful in trying to sort things out - although their computer system is struggling a bit to put me back where I was

DragonQ

downshifted wrote: »

Just back with Eon after one of the dreaded "erroneous transfers" to NPower.

I would not use NPower again - their admin and systems are dreadful. Eon have been very helpful in trying to sort things out - although their computer system is struggling a bit to put me back where I was

The cheapest for me are nPower and First Utility. Talk about Sophie's choice! :rotfl:

enekomh

CRISPIANNE3 wrote: »

Now with N Power and a bit confused. I have an online account and enter my readings on a regular basis and said the bill will be on the 14.10.2013.

Logged onto the account today and changed to 13.1.2014 and no sign of the expected bill online.

However not really bothered because I keep a record of my reading and do a running cost of energy used. I will just keep in a savings account until they remember I have never been charged.

I set up a variable direct debit for each qtr.

Same thing happened to me. My bill was due on Monday and in the end I got no bill. I called them yesterday and they told me that there is a problem with my meter and that's the reason why I am not getting emails. I asked them for a solution and they told me that it might take 2, 3, 4, 5, 6, 7, 8 weeks to fix (just like that).
The worse part of this is that I've been with them for half a year, I still haven't received a single bill, I don't have the rates for my tariff and they're unable to provide (they have given me 5 different rates already) and the system says that my next bill is in 6 months time. By that time I won't be living in this place.

Besides, I have been waiting since August for an engineer to come and check my meter and I'm still waiting.

In my opinion, this is a joke of a company. They shouldn't even be allowed to be in the market.

spongebobisfab

I switched to 'NPowers' price fix to March 2017', on Friday. Phoned them to check a few things, i.e. the £40 off electric and £50 off gas per year which is in the small print, was on hold quite a while but the customer service people were very helpful and friendly. The man I spoke to informed me that there would be an additional £25 off the first bill for each of the electric and gas,(so £50 off) which isn't advertised on their website, so must only be for customers who telephone in. I am hoping that I have made the right decision, as the deal seems rather good for someone like me who cannot be bothered to keep switching, after reading other peoples comments on here. I guess only time will tell. I will keep you informed, good or bad.