help please nightmare ebay buyer

babie_gurl

ok i was selling a make up pallet which was brand new unused i checked and sent .... the buyer is saying it has marks on it like its been used .... i dont know how as i checked it but i sent her a message to post it back and i will refund once recived as good will ..... she wants me to refund now as she thinks i wont refund ??? what should i do ??as she seams very doggey ! only 3stars and all for make up help please not sure what ebay rules are on this matter ??help !

oldone_2

Under no circumstances refund without the return.

Do not get emotional about it, or enter heated arguments. Just send one more message saying 'please return, when I will give a full refund.'

Do not at this stage mention paying return postage. If you are a private seller you are not obliged to do so, bur may want to refund this postage as a goodwill gesture. If you are a business seller, you should already know your legal obligations.

If the buyer opens a case against you, e-bay will tell her to return for a refund. If she continues to message you without opening a case, just reply with the one sentence above i.e Please return for a full refund.

perfect10

agree with above - if the buyer opens a dispute, then because you have already offered a refund on return they will then be told by ebay to return the item recorded delivery for a refund - they will also be told at this stage that the return postage will be payable by themselves. The money in paypay will be withheld if they open a dispute so just make sure you leave that amount in there for now.

theonlywayisup

babie_gurl wrote: »

ok i was selling a make up pallet which was brand new unused i checked and sent .... the buyer is saying it has marks on it like its been used .... i dont know how as i checked it but i sent her a message to post it back and i will refund once recived as good will ..... she wants me to refund now as she thinks i wont refund ??? what should i do ??as she seams very doggey ! only 3stars and all for make up help please not sure what ebay rules are on this matter ??help !

Nightmare buyer? Seems dodgy?

You need to get a grip. Buyer wants a return. Ok, perhaps she doesn't realise she will get her refund when she returns, but that hardly makes her a nightmare or dodgy.

Put her mind at rest, tell her that she can have a refund of the full original amount she paid once she has returned the item to you. If you then find it is faulty, you will reimburse her the postage to return it.

jahlboy

If she leaves Negative Feedback without returning or opening a case you could contact eBay with the messages they sent you and say they refused to comply for a refund! This could get eBay to review the feedback and would more than likely go in your favour.

babie_gurl

lol get a grip .... a nightmare because she went on to text me 17 times quoting you do not understand policys on ebay blah blah blah i have been on ebay for a while now always had super feedback thats why its strange to have a buyer thats not happy but some people just like to make life more difficult than it has to be i suppose ... anyway she left bad feedback and said she didnt want to send anything back but thanks for your input that was most helpfull have a great day :-)
being

theonlywayisup wrote: »

Nightmare buyer? Seems dodgy?

You need to get a grip. Buyer wants a return. Ok, perhaps she doesn't realise she will get her refund when she returns, but that hardly makes her a nightmare or dodgy.

Put her mind at rest, tell her that she can have a refund of the full original amount she paid once she has returned the item to you. If you then find it is faulty, you will reimburse her the postage to return it.

theonlywayisup

babie_gurl wrote: »

but thanks for your input that was most helpfull have a great day :-)
being

You are very welcome.

Glad she left appropriate feedback.

sharnad

what does her feedback say

timbo58

Let me get this straight: the buyer left neg feedback but refused to send back the goods she claimed were used despite the fact she'd have then had a full refund for those goods.

I know who I believe frankly.

If the buyer had been fair they'd have sent the goods back if they then wanted to 'neg' that's fair enough: by not wanting to return 'used' makeup I think I'd side with the seller in this instance.

Appropriate feedback? my a**e.

halibut2209

"get a grip"?

Perhaps next time you start a thread, give all the information first. theonlywayisup was perfectly correct in their post with the limited information given in the OP.

superfran_uk

halibut2209 wrote: »

"get a grip"?

Perhaps next time you start a thread, give all the information first. theonlywayisup was perfectly correct in their post with the limited information given in the OP.

It was theonlywayisup who suggested the OP need to get a grip, with the OP quoting them actually. I think it couldn't hurt for some people to be nicer around here; yes they may not give the answer the OP wants but we have all had shocking buyers at one time or another and it can be very unpleasant if they get personal for no good reason.

OP you should see if you could get feedback removed, after all you did offer a reasonable solution. If not, just leave a factual follow up along the lines of 'Full refund offered upon return but not taken up'.