plusnet cancellation charges

dogpaul

hi all i am new to this site but would like some help with plusnet cancellation fees

i recently opened a account with plusnet and was disappointed ith the product so 3 days later cancelled the contract and now they want £90.00 for 3 days service

has anyone encountered this and is there any way of not paying this
thanks very much
dog

mattyprice4004

You signed up for a contract - next time you should read what you're signing up to so you know how long you have to have the product.

Why were you disappointed?

dogpaul

hi i was lied to 5 times by their sales people and one of them said that i had 12 days cooling off period on the day of completion but of course they cant find the tape recording i always thought that when you bought something you always had a cooling off period

amcg100

I reckon you have minimum of 7 statuary days cooling off period. Some companies offer longer, but I wouldn't bank on the 12 days. Get an E - mail off to them straight away or send a recorded delivery letter saying you have decided to cancel. You will need to return any equipment they have sent out.

So long as they receive written notice within the 7 days they can't charge you anything.

good luck

penrhyn

What was wrong with their product, they are a BT group, business selling rebadged BT product.

laptop80

penrhyn wrote: »

What was wrong with their product, they are a BT group, business selling rebadged BT product.

Plusnet are owned by BT but operate as a separate, better-run company.

dogpaul

the broadband service was very slow and the download limit was too small for the speed of the service not to mention the poor customer service very dissapointed

amcg100

I arranged plusnet for a relative, its very cheap and never had any problems.

dogpaul

well they cant get it wrong all the time...............can they?

Lifeforms

dogpaul wrote: »

the broadband service was very slow and the download limit was too small for the speed of the service not to mention the poor customer service very dissapointed

You need to let them run line speed checks to get decent constant speed at the start, this can take several days as they adjust, and they recommend that things like routers are left on as well.

The download limit is something you decided on. Not plusnet, you signed up for the service, they will have also given you a suggested line speed as well, however they cannot say for certain if you will get the highest they suggest until they actually run it on the line.

So what of the broadband service is so slow? What are you doing where the speed is causing problems? Have you had your line checked to make sure it's working properly?
What download limit did you agree to?
What as the speed of the line prior to the switch over to Plus net?

Most of your reasons seem to be more user error/regret of getting it, so honestly them charging you only £90 seems light, where as they could charge the rest of the full contract (unless that is the full contract price)

Buzby

The cooling off period runs from ordering, to when the service is installed. Once up and running, there is no provision to cancel as be work has already been done. I is then seen as an early cancellation and the termination fees apply.