No FireWire (IEEE 1394) Host Controller found

bignred05

debitcardmayhem wrote: »

OK , now I am flying blind now, I don't have an iPhone (but a iPad) what happens when you connect it to a different USB port from the one you normally use ? does it say installing driver ? or when you go to Devices and printers does it show your phone ?

laptop has 3 usb's, make's no difference which usb I use

each time I do a fresh install of itunes, and connect to any usb, yes the drivers can be seen to install

it has shown the iphone under Devices, usually under Portable devices, G drive (although its not showing now)

debitcardmayhem

bignred05 wrote: »

laptop has 3 usb's, make's no difference which usb I use

each time I do a fresh install of itunes, and connect to any usb, yes the drivers can be seen to install

it has shown the iphone under Devices, usually under Portable devices, G drive (although its not showing now)

Hmmm , now I have confirmed your diag report with mine and they are the same , so I am really clutching at straws now what is your Antivirus software and is it the same as the daughters?

Nilrem

That's an odd one then, as firewire is pretty much dead, so not having it shouldn't really cause any issue (IIRC all the IPOD's for years have used a USB connection with a proprietary connector at the ipod end).

A quick google suggests that the message in itself shouldn't be a problem (it sounds like Apple haven't thought to hide it now it's no longer used).

Does the Iphone connect ok to another machine at all?
If not at a guess you may need to do a reset on it, but my experience with Idevices is pretty much limited to sorting the wireless connections for my nephews.

[edit]
several replies whilst i was typing the above.

debitcardmayhem

Nilrem wrote: »

That's an odd one then, as firewire is pretty much dead, so not having it shouldn't really cause any issue (IIRC all the IPOD's for years have used a USB connection with a proprietary connector at the ipod end).

A quick google suggests that the message in itself shouldn't be a problem (it sounds like Apple haven't thought to hide it now it's no longer used).

Does the Iphone connect ok to another machine at all?
If not at a guess you may need to do a reset on it, but my experience with Idevices is pretty much limited to sorting the wireless connections for my nephews.

[edit]
several replies whilst i was typing the above.

Yes it looks alright on his / her daughters ... but don't give up on us yet I am not a iPhone user:D

bignred05

debitcardmayhem wrote: »

Hmmm , now I have confirmed your diag report with mine and they are the same , so I am really clutching at straws now what is your Antivirus software and is it the same as the daughters?

that is the crazy thing my daughter has the exact same laptop running the same software and antivirus (windows essentials)

which makes this so frustrating

debitcardmayhem

Here is my diag from iTunes
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
NOVATECH LTD A15A/A15HE
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 00CDB9D8031024A8

Current user is not an administrator.
The current local date and time is 2013-01-24 23:27:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics 3000


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {CD9C6D68-5BFC-443B-B790-867E51D2F31E}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {F49CA310-FFDE-4A26-B771-31E50D794128}
Description: Atheros AR9002WB-1NG Wireless Network Adapter #1
IP Address: 192.168.2.241
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Thu Jan 24 23:07:11 2013

Lease Expires: Thu Jan 31 23:07:11 2013

DNS Servers: 8.8.8.8
8.8.4.4

Adapter Name: {F8D3E7DF-9CFA-439B-9225-19F288DF238D}
Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.2.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {DC4C7113-17AF-4E9B-91B6-2D7F830C61DA}
Description: VirtualBox Host-Only Ethernet Adapter
IP Address: 192.168.56.1
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-01-24 23:26:05.


**** Device Connectivity Tests ****

iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Renesas Electronics USB 3.0 Host Controller. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPad 2 running firmware version 6.0.1
Serial Number: XXXXXXXXXXXXXXXXXXXX
**** Device Sync Tests ****

No iPod, iPhone or iPad found.

Edited see in red mine gives same message,
Do you get any other messages ?

bignred05

Nilrem wrote: »

That's an odd one then, as firewire is pretty much dead, so not having it shouldn't really cause any issue (IIRC all the IPOD's for years have used a USB connection with a proprietary connector at the ipod end).

A quick google suggests that the message in itself shouldn't be a problem (it sounds like Apple haven't thought to hide it now it's no longer used).

Does the Iphone connect ok to another machine at all?
If not at a guess you may need to do a reset on it, but my experience with Idevices is pretty much limited to sorting the wireless connections for my nephews.

[edit]
several replies whilst i was typing the above.

The same iphone & lead, connect with no problems what so ever to both my daughters laptop and another notebook in the house without any problems what so ever :mad::mad::mad:

when you suggest reset, reset what, as previously I've been advised to uninstall itunes and do a fresh/new install of itunes, which I have done numerous times

bignred05

my diagnostic report, hope it helps

[FONT=&quot]Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)[/FONT]
[FONT=&quot]Dell Inc. Inspiron 1750[/FONT]
[FONT=&quot]iTunes 11.0.1.12[/FONT]
[FONT=&quot]QuickTime not available[/FONT]
[FONT=&quot]FairPlay 2.2.32[/FONT]
[FONT=&quot]Apple Application Support 2.3.2[/FONT]
[FONT=&quot]iPod Updater Library 10.0d2[/FONT]
[FONT=&quot]CD Driver 2.2.3.0[/FONT]
[FONT=&quot]CD Driver DLL 2.1.3.1[/FONT]
[FONT=&quot]Apple Mobile Device 6.0.1.3[/FONT]
[FONT=&quot]Apple Mobile Device Driver 1.63.0.0[/FONT]
[FONT=&quot]Bonjour 3.0.0.10 (333.10)[/FONT]
[FONT=&quot]Gracenote SDK 1.9.6.502[/FONT]
[FONT=&quot]Gracenote MusicID 1.9.6.115[/FONT]
[FONT=&quot]Gracenote Submit 1.9.6.143[/FONT]
[FONT=&quot]Gracenote DSP 1.9.6.45[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]iTunes Serial Number 001ABC580333C508[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Current user is an administrator.[/FONT]
[FONT=&quot]The current local date and time is 2013-01-24 22:38:12.[/FONT]
[FONT=&quot]iTunes is not running in safe mode.[/FONT]
[FONT=&quot]WebKit accelerated compositing is enabled.[/FONT]
[FONT=&quot]HDCP is supported.[/FONT]
[FONT=&quot]Core Media is supported.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Video Display Information[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family[/FONT]
[FONT=&quot]Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]**** External Plug-ins Information ****[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]No external plug-ins installed.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]**** Device Connectivity Tests ****[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]iPodService 11.0.1.12 (x64) is currently running.[/FONT]
[FONT=&quot]iTunesHelper 11.0.1.12 is currently running.[/FONT]
[FONT=&quot]Apple Mobile Device service 3.3.0.0 is currently running.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Universal Serial Bus Controllers:[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.[/FONT]
[FONT=&quot]Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.[/FONT]
[FONT=&quot]Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.[/FONT]
[FONT=&quot]Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.[/FONT]
[FONT=&quot]Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.[/FONT]
[FONT=&quot]Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.[/FONT]
[FONT=&quot]Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.[/FONT]
[FONT=&quot]Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]No FireWire (IEEE 1394) Host Controller found.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]**** Device Sync Tests ****[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]No iPod, iPhone or iPad found.[/FONT]

bignred05

debitcardmayhem wrote: »

Here is my diag from iTunes
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
NOVATECH LTD A15A/A15HE
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 00CDB9D8031024A8

Current user is not an administrator.
The current local date and time is 2013-01-24 23:27:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics 3000


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {CD9C6D68-5BFC-443B-B790-867E51D2F31E}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {F49CA310-FFDE-4A26-B771-31E50D794128}
Description: Atheros AR9002WB-1NG Wireless Network Adapter #1
IP Address: 192.168.2.241
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Thu Jan 24 23:07:11 2013

Lease Expires: Thu Jan 31 23:07:11 2013

DNS Servers: 8.8.8.8
8.8.4.4

Adapter Name: {F8D3E7DF-9CFA-439B-9225-19F288DF238D}
Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.2.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {DC4C7113-17AF-4E9B-91B6-2D7F830C61DA}
Description: VirtualBox Host-Only Ethernet Adapter
IP Address: 192.168.56.1
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-01-24 23:26:05.


**** Device Connectivity Tests ****

iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Renesas Electronics USB 3.0 Host Controller. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPad 2 running firmware version 6.0.1
Serial Number: XXXXXXXXXXXXXXXXXXXX
**** Device Sync Tests ****

No iPod, iPhone or iPad found.

Edited see in red mine gives same message,
Do you get any other messages ?

every time a run the Diagnostic test, prior to this report

I get the messsage, No ipod/ipad/iphone found

then then printed report (now attached)

debitcardmayhem

If you missed my red bits above then look again to be sure,also what do you see in itunes under preferences ...> devices is your phone there? I am lost now though ...sorry