No FireWire (IEEE 1394) Host Controller found

bignred05

any one help me out please

I've been having problems for some time, trying to connect my iphone to itunes on my laptop
my iphone is running the latest software (6.0.1) and itunes is upto date
I have deleted and reinstalled itunes numerius times

each time I get this message when I run a itunes diagnostic test

[FONT=&quot]No FireWire (IEEE 1394) Host Controller found


can anyone shed any light on this, or how I can fix it

I'm awaitinga call from apple support[/FONT]

Thanks

debitcardmayhem

Does the laptop actually have an ieee 94 adaptor/connector ? It may help also if you tell everyone what your laptop is running eg W7/Vista/XP 32/64 bit

bignred05

debitcardmayhem wrote: »

Does the laptop actually have an ieee 94 adaptor/connector ? It may help also if you tell everyone what your laptop is running eg W7/Vista/XP 32/64 bit

sorry, been going mental trying to sort this out

laptop, Dell Inspiron 1750, ruuning on Windows 7 (64bit)
as far as I'm aware there no ieee 94 adaptor/connection

should point out iphone/itunes works fine on my daughters laptop (exactly the same laptop, running on the same system as well)

Thanks

bignred05

debitcardmayhem wrote: »

Does the laptop actually have an ieee 94 adaptor/connector ? It may help also if you tell everyone what your laptop is running eg W7/Vista/XP 32/64 bit

wow, never seem anythink like them before

however how would my iphone connect to this ???

debitcardmayhem

bignred05 wrote: »

wow, never seem anythink like them before

however how would my iphone connect to this ???

It won't but that is an Apple invention (I think) bit like
USB (ie Serial connector) and is used for things like My old Camcorder, My USB/Firewire external disk etc.
Anyhow back to the question , I dunno really I have W7/64 and iTunes and never seen this message on mine... not much help I suppose , however go to Control Panel/Device manager and see if your laptop thinks it has one. Erstwhile I will reload this lappy with W7 and have a look, currently usin Linux. Whilst waiting of course a superstar may come along and give us both the answer....

bignred05

debitcardmayhem wrote: »

It won't but that is an Apple invention (I think) bit like
USB (ie Serial connector) and is used for things like My old Camcorder, My USB/Firewire external disk etc.
Anyhow back to the question , I dunno really I have W7/64 and iTunes and never seen this message on mine... not much help I suppose , however go to Control Panel/Device manager and see if your laptop thinks it has one. Erstwhile I will reload this lappy with W7 and have a look, currently usin Linux. Whilst waiting of course a superstar may come along and give us both the answer....

as we speak, its not actually showing up anywhere under/in device manager ???

however previously it has been listed under Portable Devices/G Drive in device manager

debitcardmayhem

Which version of iTunes have you got ?

Nilrem

debitcardmayhem wrote: »

Which version of iTunes have you got ?

That to me is a key question, iirc even Apple have stopped using an IEEE 1394 controller, but at one time it was the main external connector for use on Apple devices, and was on the early Ipod's as their only connection.

So my guess is the version of itunes is very old, as IIRC apple don't even have firewire on their computers/laptops now.

bignred05

debitcardmayhem wrote: »

Which version of iTunes have you got ?

the latest,

[FONT=&quot]iTunes 11.0.1.12[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]I have uninstalled this numerous times & reinstalled the latest up to date version[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]yet I get the same message everytime
[/FONT]

bignred05

Nilrem wrote: »

That to me is a key question, iirc even Apple have stopped using an IEEE 1394 controller, but at one time it was the main external connector for use on Apple devices, and was on the early Ipod's as their only connection.

So my guess is the version of itunes is very old, as IIRC apple don't even have firewire on their computers/laptops now.

details from my diagnostic report, details what version etc

[FONT=&quot]Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)[/FONT]
[FONT=&quot]Dell Inc. Inspiron 1750[/FONT]
[FONT=&quot]iTunes 11.0.1.12[/FONT]
[FONT=&quot]QuickTime not available[/FONT]
[FONT=&quot]FairPlay 2.2.32[/FONT]
[FONT=&quot]Apple Application Support 2.3.2[/FONT]
[FONT=&quot]iPod Updater Library 10.0d2[/FONT]
[FONT=&quot]CD Driver 2.2.3.0[/FONT]
[FONT=&quot]CD Driver DLL 2.1.3.1[/FONT]
[FONT=&quot]Apple Mobile Device 6.0.1.3[/FONT]
[FONT=&quot]Apple Mobile Device Driver 1.63.0.0[/FONT]
[FONT=&quot]Bonjour 3.0.0.10 (333.10)[/FONT]
[FONT=&quot]Gracenote SDK 1.9.6.502[/FONT]
[FONT=&quot]Gracenote MusicID 1.9.6.115[/FONT]
[FONT=&quot]Gracenote Submit 1.9.6.143[/FONT]
[FONT=&quot]Gracenote DSP 1.9.6.45


as mentioned earlier, due to this problem I have uninstalled itunes numerous times and reinstalled the latest version every time, yet still get this problem
[/FONT]

debitcardmayhem

OK , now I am flying blind now, I don't have an iPhone (but a iPad) what happens when you connect it to a different USB port from the one you normally use ? does it say installing driver ? or when you go to Devices and printers does it show your phone ?