Fraudulent activity on vanquis

jonesMUFCforever

If it is fraud then they should 'freeze' the transaction and you should not have to pay it or interest accrue on it.
In this case pay the balance minus the disputed item - any interest on next month's statement ask them to wipe it.

scootw1

jonesMUFCforever wrote: »

If it is fraud then they should 'freeze' the transaction and you should not have to pay it or interest accrue on it.
In this case pay the balance minus the disputed item - any interest on next month's statement ask them to wipe it.

As I said above they said the interest will be refunded. My question was will the next transactions after the statement still have an interest free period. That is my confusion.

Willing2Learn

Since the transaction is fraudulent, any interest or charges that are applied due to the transaction would be refunded upon resolution including interest applied the following month. ie You would not be out of pocket due to interest/charges relating to the fraudulent transaction.

scootw1

Willing2Learn wrote: »

Since the transaction is fraudulent, any interest or charges that are applied due to the transaction would be refunded upon resolution including interest applied the following month. ie You would not be out of pocket due to interest/charges relating to the fraudulent transaction.

Thanks.I think vanquis have confused me somewhat. Thanks all for advice

Willing2Learn

My last post about interest/charges would obviously only apply if Vanquis agree that the transaction was fraudulent and that you were not liable due to negligence or failure to correctly follow t&cs (as per my earlier post)

scootw1

Anyone on here know the company? Automotive spares company apparently based in Walsall called techgiants.

dalesrider

Sounds like they refund after they have got passed the timescales for the company claiming the moeny back.
Ratehr than refunding up front (better customer service) and resolving it afterwards.

dillipop27

I have also had a fraudulent payment taken by them also on the 19th. I have only just realised it. I have rung my credit card company but have to wait until their department is open at 9.

scootw1

dillipop27 wrote: »

I have also had a fraudulent payment taken by them also on the 19th. I have only just realised it. I have rung my credit card company but have to wait until their department is open at 9.

Any joy from them?

kedge01

dillipop27 wrote: »

I have also had a fraudulent payment taken by them also on the 19th. I have only just realised it. I have rung my credit card company but have to wait until their department is open at 9.

Me too, I found Moneysavingespert site by Googling Tech Giants Walsall Ltd.

I immediately called my bank and they have debited the account to which the money went and say they will credit my card.

I live in France but as there are now three reports of this company doing this is there nothing we can do or no-one to whom we can report it. The bank tell me that there is nothing they can do but this is obviously a serial fraud rather than a one off.