Great 'Work in a bank? What should we know' Hunt

spurious_2

mikeyboy wrote: »

How long does the account stay as a Graduate account? does it revert to a standard barclays account?

It only stays a Graduate account for a limited time, I believe. I think it's something like three years. During that time, you slowly lose the 'interest free' bit of your overdraft and your account is reviewed closely to see if they 'need' to reduce the overdraft overall.

Also, i applied for a graduate barclaycard

Barclaycard is handled separately from Barclays banking and loans. I also had a Barclaycard a couple of years ago and they cancelled it without warning because - get this - I was paying it off in full every month (several hundred pounds) and apparently there was a clause in their T&Cs that you could only pay £100 max during the first three months of owning the card. It was, in my opinion, beyond pathetic.

I applied for a career development loan as well about a month back and they refused this (was only 3k i wanted)

They just recently stopped providing new career development loans. This may have played a factor in their refusal.

Do they have an internal score system?

Yes. Most banks do. Gone are the days when anyone makes personal decision based on your account history. Advisors do have a degree of subjectivity concerning what credit is available to you, but this subjectivity exists within the strict boundaries that are determined automatically. For example, it is the computer who decides, based on a series of elements, that you can have an overdraft limit of up to £500. The advisor then decides whether it's going to be £300, £400 or £500.

I feel that they are missing something, ie: the account needs a total review. It's as if they have put a block on me getting any additional products, which is frustrating!

Accounts are reviewed automatically, but you can ask for your account to be reviewed periodically if you feel they aren't taking enough things into account.

SpudGunner

Regarding some previous points, I am a Branch Manager for Barclays.

Personal Bankers ideally have at least one observation per month. Needs to cover 3 areas over a 1/4.

PPI (Loan/Overdraft/Barclaycard) - need to be observed discussing the payment protection and completing demands and need statements. As far as I am aware, we are the only bank that goes through the ppi properly and we have to make it clear that ppi is optional and that the decision as to if the loan is agreed is not affected by custs decision re ppi.

Additions/House insurance. Customers are shown a laminate re the additions accounts (fee paying accounts) so they can choose which is right for them. House ins is observing a quote being done

A general sales obs which can be anything really.


I echo a previous post re charges. If someone comes in ranting and raving to me then very unlikely I will refund their charge. If someone is reasonable then often I will give them money back (I like to put myself in their shoes).

Re charges for bank drafts - should charge £10 unless customer has a platinum account, but often staff dont seem to bother tbh as custs quite often kick off and people are afraid of confrontation.

Customer reviews are about trying to find products that will be of use to customers but the people who work with me will not push products to people if they are not right for them.

thebyp

just in furtherance to this thread i thought i would share this:

http://igotviews.com/ (the second post down about protector insurance)

regularsaver1

why bring this thread up from ages ago?

spudgunner - how can you say that Barclays is the only bank to sell ppi properly? You only say this as you work there

- every bank has had to demonstrate their procedures of selling to the FSA and the recording of such questions around needs, which have been approved

bank I work for also have observations each month with each interview having at least 19 mandatory points including the ppi being optional & making no difference to whether loan/credit card offered or not - every lender/bank has to say this, its not optional

spinningsheep

Hi spud, being a branch manager you would know this, years ago when I was 18 and stupid, I got in loads of debt, one of the creditors being Barclays for £500, and I never did anything about it. I am told this was written off by them. I am now a Barclays customer again due to being with Woolwich, and I have an additions plus account,a Visa Connect with no cheque gurantee and my household insurance with them too. I asked for a small o/d last month of £100, just as a buffer really, would never use it on a regular basis as my account is usually in credit at the end of the month by at least £50. I was refused, but they said it was not only down to credit score, but my internal score, as it linked my old old old account and the write off is showing, and that was what is stopping me. Now obviously the bank isn't going to look favourably on me, once bitten twice shy and all that, but surely they can see my account is run perfectly now and my past is no indicator of how I manage my money now? The personal banker I saw even said that without that write off, my account was perfect and she was amazed that it had said no at first. Will they always hold this against me?

jonesMUFCforever

spinningsheep wrote: »

Hi spud, being a branch manager you would know this, years ago when I was 18 and stupid, I got in loads of debt, one of the creditors being Barclays for £500, and I never did anything about it. I am told this was written off by them. I am now a Barclays customer again due to being with Woolwich, and I have an additions plus account,a Visa Connect with no cheque gurantee and my household insurance with them too. I asked for a small o/d last month of £100, just as a buffer really, would never use it on a regular basis as my account is usually in credit at the end of the month by at least £50. I was refused, but they said it was not only down to credit score, but my internal score, as it linked my old old old account and the write off is showing, and that was what is stopping me. Now obviously the bank isn't going to look favourably on me, once bitten twice shy and all that, but surely they can see my account is run perfectly now and my past is no indicator of how I manage my money now? The personal banker I saw even said that without that write off, my account was perfect and she was amazed that it had said no at first. Will they always hold this against me?

Have you offered to pay it back?

Gillianh2

Just a qucik question I have a "Basic" account with Halifax, when the staff approach me and ask if I would like to "upgrade" my account, is this due to the internal scoring pointing out that I will get the account. or are they just asking me to apply so that they can hit there targets. Dont want to go thru the upgrade application needlessly as this will show on my already shabby credit report.
Thanks

regularsaver1

Gillianh2 - like you said, you have a basic account and quite a lot of basic account customer can upgrade (subject to application), but are not aware of it unless informed by staff member. with the basic account you can't use counter and have visa electron whereas upgrade is full current account with visa debt.

Of course they have targets, all banks have, but if you don't think you'd benefit from the increase in services then do not apply.

inmypocketnottheirs

How long do banks hold a grudge?

By which I mean, after the six years statute of limitations, and old debts expire from the credit reference agencies, do banks maintain any records that may show debts older than six years?

jonesMUFCforever

inmypocketnottheirs wrote: »

How long do banks hold a grudge?

By which I mean, after the six years statute of limitations, and old debts expire from the credit reference agencies, do banks maintain any records that may show debts older than six years?

I have a long memory!