Vodafone - Where do i stand!

grumbler

magicninja2010 wrote: »

... vodafone still failed to tell me that i would have a huge increase in price.

You still have not answered a very simple question what the original "Super deal" was.
I can only repeat that most likely it was an end of the discount, not "a huge increase in price".

And honestly the bundle i got ult texts , 250mb and 1 hour calls is NOT worth £25 , Im on giffgaff now getting ult everything for £12 !

Do giffgaff give you a 'free' HTC? Are you that naive? Any reasonable person getting a free decent phone with a year worth of airtime for £90 in total would at least expect some pitfalls and make sure that they do understand what the deal is.

easy

magicninja2010 wrote: »

1. Didnt contact me
2. said i would have a 28p increase in price

So why should i check my bank account. I dont have online banking and I didnt recieve ANY letters with any billing information when coming up to the 12th month and after so i presumed that the price was the same

You can go "oh its your fault for not checking" but vodafone still failed to tell me that i would have a huge increase in price. And honestly the bundle i got ult texts , 250mb and 1 hour calls is NOT worth £25 , Im on giffgaff now getting ult everything for £12 !

But you would have been told. I don't suppose you still have your original contract? I'm pretty certain you didn't read it when it first arrived, but in there it would have told you what the terms of the contract were. My bet is that it would have given you details that your current tariff would last for 12 months. It probably also said your tariff costs would revert to xxxx at the end of that term.

If that is the case, vodafone don't have to contact you AGAIN to tell you that the term has ended (and if you think about it, it isn't in their interests to do so ...)
My guess is also that the text you received informing you of a price rise of 28p was sent to everyone on the same tariff as you, it was just a mass text.

Before you start trying to complain and get a refund, go back and check that original contract.

magicninja2010

grumbler wrote: »

You still have not answered a very simple question what the original "Super deal" was.
I can only repeat that most likely it was an end of the discount, not "a huge increase in price".
Do giffgaff give you a 'free' HTC? Are you that naive? Any reasonable person getting a free decent phone with a year worth of airtime for £90 in total would at least expect some pitfalls and make sure that they do understand what the deal is.

Oh yeah i forgot the free htc. All i was told when i took out the contract by the store manager that it was a 12 month contract and we will contact you at the end so you can choose to renew OR go onto a different operator

grumbler

I think your memory fails you as this was a very odd thing to say, especially for a store manager. Networks never contact customers at the end of the minimum term (not the contract) because there is no need too*. The contract that you signed (and should have asked for a copy if they didn't give it), clearly says that it goes on until either you or the network want to cancel it and give a notice to the other part. Even more ridiculous thing would be for the network to contact you and to ask whether you want to go to a different operator.

*They may contact you only to to try selling you some more expensive and long-term contract.

easy

magicninja2010 wrote: »

All i was told .....

Ah, you are relying on your memory of a conversation which took place over 12 months ago. Furthermore, you wouldn't be the first person to whom a store assistant has 'exaggerated' in order to clinch a deal ...

You were a young student, you wanted a bright shiny new phone, the store manager told you what you wanted to hear and you took the bait.

Treat this as part of your learning experience. When you sign a contract, READ the contract. Understand what you are signing. Then take responsibility for the action you have taken, (in this case that means know when you have to look out for a new contract AND and look after your OWN money by checking your bank transactions more carefully - you can do that at least once a week online you know).

magicninja2010

But surley there aim is to please customers at the end of the contract to make sure they stay. Id still be with them for years to come with that price. instead they made an extra £40 and lost me as a customer

easy

magicninja2010 wrote: »

But surley there aim is to please customers at the end of the contract to make sure they stay. Id still be with them for years to come with that price. instead they made an extra £40 and lost me as a customer

ah the naivety of youth.

Look, they don't want you for years to come at that price, they can let you take your £7.50 per month somewhere else, because just around the corner there is another sap who will cough up more for the same deal ...
As you walk thru town look in all the shops - the only ones that are busy at the moment are the phone shops (heaven knows why) .

They are also fully aware that altho folk like you go to giffgaff (or similar) for a few months, when you want a wizzier, shinier, more up-to-date phone you'll be back to Voda or another big player who offers you a tasty looking deal, because that's what lads/lasses of your generation do.

grumbler

magicninja2010 wrote: »

But surley there aim is to please customers at the end of the contract to make sure they stay.

How many times does it have to be said that the contracts are open-ended? The minimum term does have the end, but not the contract.
If a customer wants to leave and if it's a good (profitable) customer, then they will do their best please the customer. If the customer does nothing at the end of the minimum term there is no any point in pleasing them.

themightyn

grumbler wrote: »

I think your memory fails you as this was a very odd thing to say, especially for a store manager. Networks never contact customers at the end of the minimum term (not the contract) because there is no need too*. The contract that you signed (and should have asked for a copy if they didn't give it), clearly says that it goes on until either you or the network want to cancel it and give a notice to the other part. Even more ridiculous thing would be for the network to contact you and to ask whether you want to go to a different operator.

*They may contact you only to to try selling you some more expensive and long-term contract.

Although true what your saying. Staff and Managers in Phone shops do have a habit of speaking BS to get you to sign up.

I broke out of a 24 month contract 12 months early and cost Three a hefty adjudicator bill. I have been in a very very similar situation to this.

At a minimum (taking out the fact of not checking bank accounts etc).

This person has not been receiving statements from the operator. Also the customer has received confusing information about price point in regards to increases. Regardless of the text being sent in masses. Its the mobile operator to communicate correct and relevant price information.

Regardless of what was the 'norm' you are a customer. Your not an industry expert. How are you suppose to know Managers never say x/y/z.

Regardless of what other people are saying on this forum. Contact Vodafone. Make sure you make it very clear what you want out of this in terms of successful outcomes and if not, you plan to take it to the adjudicator service (this is free for you. But costs Vodafone).

Ask them which scheme they are with (This will sound to them like you are serious). (there are 2 schemes)

Generally speaking if you get to a supervisor they will not want stuff going to a Adjudicator. Also they have the authority to refund your credit etc.

It sounds like you are owed around £100. Now it will cost Vodafone minimum £350 the moment it hits the adjudicator. So obviously you do the math. If there has been any chance of misrepresentation it is in Vodafone's interest to shutup and put up. Because it will cost them more over a £100 dispute. If there is any grey

Good luck!

magicninja2010

themightyn wrote: »

Although true what your saying. Staff and Managers in Phone shops do have a habit of speaking BS to get you to sign up.

I broke out of a 24 month contract 12 months early and cost Three a hefty adjudicator bill. I have been in a very very similar situation to this.

At a minimum (taking out the fact of not checking bank accounts etc).

This person has not been receiving statements from the operator. Also the customer has received confusing information about price point in regards to increases. Regardless of the text being sent in masses. Its the mobile operator to communicate correct and relevant price information.

Regardless of what was the 'norm' you are a customer. Your not an industry expert. How are you suppose to know Managers never say x/y/z.

Regardless of what other people are saying on this forum. Contact Vodafone. Make sure you make it very clear what you want out of this in terms of successful outcomes and if not, you plan to take it to the adjudicator service (this is free for you. But costs Vodafone).

Ask them which scheme they are with (This will sound to them like you are serious). (there are 2 schemes)

Generally speaking if you get to a supervisor they will not want stuff going to a Adjudicator. Also they have the authority to refund your credit etc.

It sounds like you are owed around £100. Now it will cost Vodafone minimum £350 the moment it hits the adjudicator. So obviously you do the math. If there has been any chance of misrepresentation it is in Vodafone's interest to shutup and put up. Because it will cost them more over a £100 dispute. If there is any grey

Good luck!

I would like to thank you , Frankly the other 2 just decided to insult me at the end of this topic. Ill contact them.