Cinema Ticket Refund?

Idiophreak

railbuff wrote: »

dont know what sort of cinema you go too, but consessions (drinks, popcorn etc) are not paid for at the ticket points. you would pay for your tickets ( which the ticket prices will be displayed per film and i would check to see what ticket prices were before i even get to ticket point) and then you would go to consession counter for drinks etc.

Don't know what sort of cinemas you go to, but I go to "normal" ones...Cineworld, Vue, Odeon, even our local independent cinemas allow you to buy tickets along with concessions...In fact, I've never been to a cinema where you can't (discounting those where you buy your tickets from a machine...

...I'm seriously curious now...what kind of cinemas *do* you go to?

samma_2

Hi all
thank you for your responses.
this is our local independant cinema, run by the town heritage foundation.She didn't know the ticket prices were only £5 per seat until I mentioned that I thought £10 was a good price to pay and she said she had been charged £15 to her debit card. My friend was busy at the time, as she was attending to her brother as well but she had only walked a matter of feet from the booth when we discussed and noticed the pricing was wrong on the ticket and the young man remembered her without any problems, as the cinema was not busy. The manager was not prepared to give her any help with it at all...it was just as well that she had not been overcharged a lot more money as she would be having to visit the cinema a good few times to use the guest tickets!

railbuff

samma wrote: »

Hi all
thank you for your responses.
this is our local independant cinema, run by the town heritage foundation.She didn't know the ticket prices were only £5 per seat until I mentioned that I thought £10 was a good price to pay and she said she had been charged £15 to her debit card. My friend was busy at the time, as she was attending to her brother as well but she had only walked a matter of feet from the booth when we discussed and noticed the pricing was wrong on the ticket and the young man remembered her without any problems, as the cinema was not busy. The manager was not prepared to give her any help with it at all...it was just as well that she had not been overcharged a lot more money as she would be having to visit the cinema a good few times to use the guest tickets!

Its a bit late now, but she could of sold the 3rd ticket to someone else waiting in the queue

railbuff

Idiophreak wrote: »

Don't know what sort of cinemas you go to, but I go to "normal" ones...Cineworld, Vue, Odeon, even our local independent cinemas allow you to buy tickets along with concessions...In fact, I've never been to a cinema where you can't (discounting those where you buy your tickets from a machine...

...I'm seriously curious now...what kind of cinemas *do* you go to?

our local odeon and Vue have the tickets sold from booths as you enter the cinema with concessions sold from a counter within the foyer

Queenriderbrekke

railbuff wrote: »

our local odeon and Vue have the tickets sold from booths as you enter the cinema with concessions sold from a counter within the foyer

Our Local Odeon (Norwich) sells tickets separately from concessions, Vue (Norwich) sells tickets and concessions at the same point, so it appears that some of the cinemas opperate differently to others within the same chain:)

railbuff

Queenriderbrekke wrote: »

Our Local Odeon (Norwich) sells tickets separately from concessions, Vue (Norwich) sells tickets and concessions at the same point, so it appears that some of the cinemas opperate differently to others within the same chain:)

Yes i think alot of it is location and the building used. the ones i mentioned were owned by other chains and they are using the same setup.

Odeon was an independant and Vue was a Warner

samma_2

railbuff wrote: »

Its a bit late now, but she could of sold the 3rd ticket to someone else waiting in the queue

thanks for your reply, but as we were waiting to see a film and already dealing with her disabled brother, the last thing we were thinking of was standing about selling a ticket. It wasn't really about the issue of selling on the ticket ..my query was whether the manager should have offered a money refund but nobody really seems to be sure about that so I think in future we will just use cash and make sure we ask the price before we get the tickets.
Thanks to you all

railbuff

samma wrote: »

thanks for your reply, but as we were waiting to see a film and already dealing with her disabled brother, the last thing we were thinking of was standing about selling a ticket. It wasn't really about the issue of selling on the ticket ..my query was whether the manager should have offered a money refund but nobody really seems to be sure about that so I think in future we will just use cash and make sure we ask the price before we get the tickets.
Thanks to you all

the ticket price should always be displayed

Fuzzy_Duck

railbuff wrote: »

dont know what sort of cinema you go too, but consessions (drinks, popcorn etc) are not paid for at the ticket points. you would pay for your tickets ( which the ticket prices will be displayed per film and i would check to see what ticket prices were before i even get to ticket point) and then you would go to consession counter for drinks etc.

Not true. At one of my local cinemas you buy your ticket at the concessions stand. I don't really see how it's hard to believe- surely it's more efficient if anything, only having to go to one counter?

Anyway, I think it's harsh to suggest that the OP's friend should have known they were paying too much. In my experience the price varies wildly between cinemas and there's quite a difference in price depending on what day and time you buy a ticket.

I would suggest she takes it up with head office and sees what they make of it. My thoughts are that the manager probably wasn't much more experienced than the person who sold her the tickets.

Fuzzy_Duck

railbuff wrote: »

Its a bit late now, but she could of sold the 3rd ticket to someone else waiting in the queue

She could have done, but that would have probably been more hassle than it was worth. You'd have to find someone who wanted to see the same film and then hope they understood your predicament- unfortunately I think many people would be suspicious of some random person flogging a ticket and prefer to buy theirs from the cinema. People are pretty cynical these days after all.