Very Interest Charge on late payment

Flyboy152

wealdroam wrote: »

Oh dear, here we go again.
Flyboy, why do you always answer a question with another question?

I did not state that you had written that.
Read again, I asked whether that is what you were suggesting when you wrote...

The implication in your statement is that this is another example of Very ignoring the needs of their customers.

Clearly the needs of the customer in question are to not pay the interest.

I ask again... do you think that Very are wrong to be charging interest for the whole term?

It's a simple question... in fact a yes or no answer will suffice.

That would depend on whether the terms of the individual contract were fair or not; I am sure that you would agree, wouldn't you?

custardy

arcon5 wrote: »

Get a notepad or diary or something and make a note of important dates.... this way you can manage your credit lines without relying on email or letters.

you dont really need it
Very have all the details online
I bought some stuff on BNPL and they are coming up soon (littlewoods but its the same for Very)

this is on my account home page

If you'd like to talk to us about making a Buy Now Pay Later payment give one of our friendly advisors a call on 0844 822 8000.

Your Buy Now Pay Later item(s) and the interest have now been charged to your account. The great news is that you still have the following payment options;

1. You don't need to pay the full amount now. To continue to spread the cost of your item(s) simply pay the minimum payment shown on your statement each month.

2. Alternatively pay the full cash price of £**** by the 08/02/2013 and avoid paying the interest of £****. Simply make your payment online or call us on freephone 0800 015 5233. It's important you tell us that your payment is towards your but now pay later items.

If I go into my transactions I have

Important Information For Buy Now Pay Later Item(s) Charged On This Statement. Buy Now Pay Later Item(s) Including Interest Have Been Charged To Your Account. You Can Still Avoid The Interest Of
£**** By Paying The Outstanding Cash Price Of £****By 08 Feb 2013. You Can Make A Payment To Your Buy Now Pay Later Item(s) Online Using My Account Or Call Us On [Xxxxx]. Alternatively, You Can
Spread The Cost Of These Item(s) As They Are Included In Your Minimum Payment Request On This Statement

So the dates are all clearly displayed

terra_ferma

Flyboy152 wrote: »

As a few people have already remarked, the representative's comments offered no help or empathy. It is a prerequisite of anyone working in customer service, to show some sort of understanding for the customer's issues. The representative didn't even get close to showing that they understood their customer's problem, nor demonstrated any willingness to even try.

The reps that post here are not from very customer service, they are from the PR/Marketing team, which in my opinion is very telling on what value Very give to their customer (i.e. we'll help but only to avoid bad publicity).

To the OP, as people have said, you have just helped funding the BNPL scheme, without people like you it wouldn't work (a bit like cashback offers that only work because many people won't claim, or won't be able to comply to t&c)....

railbuff

terra_ferma wrote: »

The reps that post here are not from very customer service, they are from the PR/Marketing team,

Forums are PR/marketing mediums, so natually they will be from the PR/Marketing team. this is why they provided the OP with the contact email address and info about the credit terms which OP broke.

terra_ferma

Forums are PR/marketing mediums, so natually they will be from the PR/Marketing team. this is why they provided the OP with the contact email address and info about the credit terms which OP broke.

Not 'naturally' at all, and the email is still for the network team, which is PR/marketing. Good PR would be to come across as if you actually care about the problem the customer is having, which posters think didn't happen in this case.

Flyboy152

terra_ferma wrote: »

Not 'naturally' at all, and the email is still for the network team, which is PR/marketing. Good PR would be to come across as if you actually care about the problem the customer is having, which posters think didn't happen in this case.

For example:

http://uk.reputation.com/

terra_ferma

Flyboy152 wrote: »

For example:

http://uk.reputation.com/

I liked this
https://uk.reputation.com/?page_id=31
sounds like they flood google with fake searches, or use whatever trick this involves:

by strategically influencing the volume of natural searches we can replace the negative search suggestions with positive and neutral keywords, making them seem more popular