Very Interest Charge on late payment

timbstoke

I'm with the others. I can't see that Very have done anything wrong here.

I currently have a laptop I bought with BNPL that's going to need paying for around September. I have reminders set for the payday before, and weekly reminders right up to the due date, to make sure it's cleared in time. This isn't really rocket science.

Wicked_witch

To clarify, I was reacting to the fact that Very were quite happy to say 'we don't give a damn' in public, which makes me wonder what their one-to-one customer service must be like. They certainly do have a legal right to charge this interest, but it might have been better from a PR pov to agree to waive or at least lower the charge. Bear in mind that any 'interest free' product already has a nice fat chunk added to the retail price, so they wouldn't be losing out by making a concession for a regular customer (if the OP really is one, of course).

But I can see how my comment came over a bit 'sour grapes'!

arcon5

Get a notepad or diary or something and make a note of important dates.... this way you can manage your credit lines without relying on email or letters.

OlliesDad

Wicked_witch wrote: »

To clarify, I was reacting to the fact that Very were quite happy to say 'we don't give a damn' in public, which makes me wonder what their one-to-one customer service must be like. They certainly do have a legal right to charge this interest, but it might have been better from a PR pov to agree to waive or at least lower the charge. Bear in mind that any 'interest free' product already has a nice fat chunk added to the retail price, so they wouldn't be losing out by making a concession for a regular customer (if the OP really is one, of course).

But I can see how my comment came over a bit 'sour grapes'!

The problem is that if they agree to waive the interest to the OP, they would have to do it for everybody that complains publicly.

I would rather deal with a company that is consistent in their message both publicly and privately. At least you know where you stand.

railbuff

Wicked_witch wrote: »

To clarify, I was reacting to the fact that Very were quite happy to say 'we don't give a damn' in public,

when did they suggest or say that, as far as i see they explained their TOS and then suggested the OP email them

Very.co.uk_company_representative wrote: »

Hi Danny831,

We do advise, as part of the terms and conditions for our Buy Now Pay Later promotion, that you would need to make payment in full before the end of the deferred payment period or the items will be charged and the interest accrued over the course of this period will be applied to your account.

If we can provide any further information then please email us at [EMAIL="Network@VeryHQ.co.uk"]Network@VeryHQ.co.uk[/EMAIL].

Many Thanks

Dave
Very Network Team

Flyboy152

danny831 wrote: »

Hi, can anyone help me with my rights. i have a very catalogue which i got a cooker on buy now and pay off within 12 months for interest free. i got my statement every month and paid it within two days without fail, and i always paid £100 per month, not the minimum £20 so I am a good payer/customer. but i got my statements changed from paper to email and when the last statement was sent i never received it in my emails, it was only for £20 so obviously i would have paid it as it was the final payment and so low but then i got a text from very informing me that i missed my last payment date and when i checked online they have now added on the interest of £130. i tried to explain that this was just an error as i did not received my statement as it makes sense to pay the final £20 rather than £130 but they said that is the terms so tough basically - surely this is unfair that a good customer (if they checked my payment history) is getting this treatment due to an simple error, help

Sorry, let me get this straight, they are asking for one hundred per cent interest? :eek:

Flyboy152

Wicked_witch wrote: »

To clarify, I was reacting to the fact that Very were quite happy to say 'we don't give a damn' in public, which makes me wonder what their one-to-one customer service must be like. They certainly do have a legal right to charge this interest, but it might have been better from a PR pov to agree to waive or at least lower the charge. Bear in mind that any 'interest free' product already has a nice fat chunk added to the retail price, so they wouldn't be losing out by making a concession for a regular customer (if the OP really is one, of course).

But I can see how my comment came over a bit 'sour grapes'!

Or, at the very least, show some empathy with their customer. Perhaps asking them to contact them so they can discuss the issue. Rather than effectively saying that have no interest in even engaging with their customers.

Flyboy152

OlliesDad wrote: »

The problem is that if they agree to waive the interest to the OP, they would have to do it for everybody that complains publicly.

I would rather deal with a company that is consistent in their message both publicly and privately. At least you know where you stand.

Personally I would rather deal with a company that makes fair charges and enters into a polite discourse with their customers, rather than give curt and borderline rude replies.

Flyboy152

railbuff wrote: »

when did they suggest or say that, as far as i see they explained their TOS and then suggested the OP email them

Their reply was unhelpful and dismissive.

OlliesDad

Flyboy152 wrote: »

Sorry, let me get this straight, they are asking for one hundred per cent interest? :eek:

It is not possible to know the APR without knowing the cost of the item.

Flyboy152 wrote:

Or, at the very least, show some empathy with their customer. Perhaps asking them to contact them so they can discuss the issue. Rather than effectively saying that have no interest in even engaging with their customers.

I fail to see how asking the OP to waste their time emailing them to receive the same answer would be good customer service.

Flyboy152 wrote:

Personally I would rather deal with a company that makes fair charges and enters into a polite discourse with their customers, rather than give curt and borderline rude replies.

I also fail to see why the charges are unfair? Seems fair that they will not charge interest unless the OP fails in their obligations. Every statement throughout the year shows how much is left to pay and the date it must be paid by in order to not pay any interet.

While the post may not have been full of fluffiness that you seem to prefer, it was not rude. They did provide an email address if the OP had further concerns.