Broadband slow....complete novice needs advice.

macman

Since we know that the ISP is TT, we already know (from hundreds of reports on this board) that the tech support varies from mediocre to downright incompetent.
If it was o2, then yes, it would be a different kettle of fish.
Since the OP has already asked for advice on here, why discourage him?

Jamie_Carter

macman wrote: »

Since we know that the ISP is TT, we already know (from hundreds of reports on this board) that the tech support varies from mediocre to downright incompetent.
If it was o2, then yes, it would be a different kettle of fish.
Since the OP has already asked for advice on here, why discourage him?

Because only TT know about any network problems.

Nobody on here, regardless of how well meaning they are, could possibly know as much as TT about any network problems.

bod1467

I'd wager that some people on here would be able to advise the OP much better on how to resolve the issue than TT support.

And you've taken a leap of faith to say "network problems" - I don't recall that we've got anywhere near that assessment yet. Change of tack because you know your argument is on thin ice?

penrhyn

In a nutshell then, only Talk Talk are allowed to investigate customer problems? Curious.

Talk Talk network status:-
http://www.talktalk.co.uk/service-status/

Jamie_Carter

bod1467 wrote: »

I'd wager that some people on here would be able to advise the OP much better on how to resolve the issue than TT support.

And you've taken a leap of faith to say "network problems" - I don't recall that we've got anywhere near that assessment yet. Change of tack because you know your argument is on thin ice?

What you mean is that some people on here want to show off their technical knowledge.

It is pure common sense to find out if there is a network problem first if the OP hasn't changed any equipment.

Also if TT are like Virgin, and actually own the equipment, then it is up to them to sort the problem out.

Jamie_Carter

penrhyn wrote: »

In a nutshell then, only Talk Talk are allowed to investigate customer problems? Curious.

Talk Talk network status:-
http://www.talktalk.co.uk/service-status/

So can you send a ping down the line??????

Robisere

Dear OP
Go here: https://www.speedtest.net
Are you able to use Windows "Paint" to save an image?
If so, on Speedtest site: -

Click "Begin Test" - Wait for Download & Upload figures to appear (write them down)
Click "Share This Result" - then - click "Copy"
Go to the top of your Browser and Right Click the Search Bar.
Choose to Go to the address that comes up.
A new Window will open, with an image of the Speedtest.
Right Click the Image & choose "Copy Image"
Close the Window and go to Paint. Look top left and click "Paste". The image will appear in Paint.
Click the white arrow at extreme left and choose "Save As"
Save it as a "JPeg" image" from the list of image types - save in Your Documents.

You now have a Saved Image, a record of your speeds. You can use this to inform TT that your speeds are not what they should be.
If you cannot use Paint or do not feel comfortable doing it, remember to write down the figures in Speedtest. You can use these in phoning TT.
When phoning TT, if you cannot understand or get any real help, tell them you will switch to another ISP if they do not find a Supervisor you can talk to.

macman

Jamie_Carter wrote: »

What you mean is that some people on here want to show off their technical knowledge.

It is pure common sense to find out if there is a network problem first if the OP hasn't changed any equipment.

Also if TT are like Virgin, and actually own the equipment, then it is up to them to sort the problem out.

OP states that the problem has existed for 8 weeks now. Does that really sounds lke a local network problem to you?
Nothing the OP has said indicates either a network issue or a line fault.
It's up to the customer to eliminate potential fault areas in the property before contacting TT, which is what we were attempting to do.

Diane60

Well.....thank you for your replies and the ensuing debate. Woke up this morning to find no Internet at all. Contacted TT, seemed to to do the necessary checks and could find no fault with the line. I asked him to suggest what may be the problem and he came up with the idea of buying a new router and/or checking the microfilters. All of which you suggested.
£32 spent at a local Computer Store (independantly owned). Bought a new router TPLink, and even I managed to install it!!
Back up and running, thank you everyone. BUT....whilst in store, I did fancy upgrading my old computer and am going back next week to purchase one.

penrhyn

What do your line statistics look like on the new router.