Car insurance amendment costs - different insurers

[Deleted User]

wba31 wrote: »

lucky you, i pay this each month!

although changes are free with NFU...

Either much younger than me or drive a Ferrari!

[Deleted User]

InsideInsurance wrote: »

Just because they are a white label doesnt mean everything is identical. There may even be Budget staff that are dedicated to the M&S account that do nothing but M&S work. At a prior clients for the largest affinity deal they had they even had a dedicated building that was nothing but sales, service and claims staff that did work on that partner brand, even some other functions had dedicated resources to it.

This is one of the challenges of dealing with affinity setups, you really dont know how far the division is nor how much influence the marketed brand has.

M&S Home is written by Axa and so I have no issues in using them as I trust Axa (as much as you can any insurer) as much as I do M&S. I would be reluctant to go with M&S Car as I wouldnt touch Budget unless absolutely forced to do so.

Yeh. Budget are indeed crap.

But like I keep going on about, which seem to like M&S. Also, ultimately, regardless of whos dealing with things, you are paying your money to M&S and they are putting they're name to it. If budget screw something up arranged via M&S it wont be budget I moan to and expect to sort it out, it'll be M&S.

I'd hope, based on their normal behaviour, that you could expect a little better out of something badged as M&S.

wba31

[quote=[Deleted User];58682461]Either much younger than me or drive a Ferrari![/QUOTE]

27 yrs old, 2008 Civic Diesel...

InsideInsurance

[quote=[Deleted User];58682537]you are paying your money to M&S and they are putting they're name to it. If budget screw something up arranged via M&S it wont be budget I moan to and expect to sort it out, it'll be M&S.[/QUOTE]

Not normally, you are normally paying your money to the company behind the affinity deal.

I dont know M&S's commercial arrangements with Budget as it could be a profit share, revenue share, fixed fee etc. For example a previous client used to pay the affinity partner £40 per policy sold but charged them £75,000 a year (effectively no pay for the first 1,875 policies) to run the scheme. The partner was responsible for all marketing. All monies from the policyholder went straight to the insurer/ broker and the difference between commission and the annual fee was sent to the brand annually (or a bill)

You can complain to M&S all you want but it will be passed to Budget to deal with. As you will note in your policybook, the formal complaint process is to escalate it to the M&S Insurance Customer Relations Manager who's address is at Budget not M&S