ITV Winners Club

EverDecreasingCircles

They can take anything between 2 and 4 weeks from what previous winners have said. Hope yours arrives soon xx

lisha123

Itchypig wrote: »

Thanks, I won £15,555 :j

Holy Moly
:eek:

Serious spending times!

mouthscradle

Can I ask a question (sorry if it's been asked before but I can't find a definitive answer, hoping one of you guys will know!)...

If ITV call and you don't answer, do they leave a voicemail? And do they call from a Blocked/Unknown number?

We're at work 9-5 so couldn't answer home phone and don't have mobile signal where we work so it wouldn't even ring. Both home phone and mobiles have answer phones. So I'm really hoping they would leave a message?!

EverDecreasingCircles

mouthscradle wrote: »

Can I ask a question (sorry if it's been asked before but I can't find a definitive answer, hoping one of you guys will know!)...

If ITV call and you don't answer, do they leave a voicemail? And do they call from a Blocked/Unknown number?

We're at work 9-5 so couldn't answer home phone and don't have mobile signal where we work so it wouldn't even ring. Both home phone and mobiles have answer phones. So I'm really hoping they would leave a message?!

If they don't get an answer they keep calling. Not sure what happens if you're never there though. They don't withhold the number. When I won the first time I missed the call and Googled the number. When I found it was from ITV I called them back lol.

HTH

EDC x

Paul38

This question is aimed at previous winners.....

Do they only call during the week?

Has anyone received "The Call" on a weekend?

Ok thats 2 questions.....:D

mouthscradle

EverDecreasingCircles wrote: »

If they don't get an answer they keep calling. Not sure what happens if you're never there though. They don't withhold the number. When I won the first time I missed the call and Googled the number. When I found it was from ITV I called them back lol.

HTH

EDC x

Thank you EDC Is it always the same number/area code they call from? I don't usually answer numbers that I don't know :rotfl: I always think if it's important they'll leave a voicemail, but I always google the number that called.

Enigmatic_Me

mouthscradle wrote: »

Thank you EDC Is it always the same number/area code they call from? I don't usually answer numbers that I don't know :rotfl: I always think if it's important they'll leave a voicemail, but I always google the number that called.

No there are different numbers they call from starting with 020. I was away on holiday when they called me and there were three missed calls. Like EDC, I googled the number which showed it could be ITV (linked back to MSE forums actually and a thread all about ITV comps) and I called the number the next morning and had my prize confirmed.

EverDecreasingCircles

Paul38 wrote: »

This question is aimed at previous winners.....

Do they only call during the week?

Has anyone received "The Call" on a weekend?

Ok thats 2 questions.....:D

As far as I know it's always on weekdays.

cinders59

my hubby won, he got a call thought it was marketing and didn't answer, then got another call and told them you have 3 seconds to say something or I will hang up, and he did, then on the third call he answered and was told it was ITV with the real deal.
He did say sorry and was told they get it a lot, so in answer to your question, yes they do keep trying to get in touch

mjm3346

Latest contact procedures

https://forums.moneysavingexpert.com/discussion/4148435

5. Winner Contact
5.1.General contact: The winner will be contacted as soon as practicable on or after the draw date or judging date (as appropriate) as indicated in the interaction information. Reasonable efforts will be made to contact a winner on the phone number provided when entering the promotion or such other method of contact deemed appropriate by the Promoter in its sole discretion in the circumstances. Unless the prize is time critical or time sensitive, the Promoter will try to contact the winner over a 4 week period.


5.2.Time critical: Where the prize must be taken up within 3 months of the close date of the competition, the competition will be considered “time critical”. As a winner needs to be found before the time to take up the prize passes, the interaction information will indicate the date when the winner will be contacted and the Promoter will contact such winner on the phone number (or other method of contact (if appropriate)) they provided, calling three times in a three-hour daytime period or as indicated in the interaction information.


5.3.Time sensitive: Where the prize must be taken up by a date which is more than 3 months but less than 12 months after the close date of the competition, unless otherwise stated in the interaction information the Promoter will contact the winner on the phone number (or other method of contact (if appropriate)) they provided, calling at different times on weekdays and at least once at the weekend over a two week period or as indicated in the interaction information.


5.4.In the event that the winner cannot be contacted or successful contact is not made within the time periods set out in clauses 5.1 to 5.3 above (as applicable) or if the winner fails to provide an address for delivery of the prize or fails to meet any of the eligibility requirements or is otherwise unable to comply with the interaction terms and conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.


5.5.Any entrant and/or winner must comply with any directions given to him or her by the Promoter, prize provider(s) and/or their agents and with all relevant laws, rules and regulations, restrictions, itinerary, and where applicable, compliance with the Ofcom Broadcasting Code. Failure to comply with instructions, itineraries, rules, restrictions, requirements, laws and guidelines may result in an invalid entry and/or forfeiture of the prize.