Talktalk engineer call-out charge

bod1467

It could be argued under the Sale of Goods and Services Act that the router formed part of the initial contract, thus the supplier are liable for it for the duration of the initial contract. (Unless they have a T&C that expressly states that the router is excluded and is the customer's responsibility from the outset).

Hence the final paragraph of my first post.

macman

It could be argued, yes. But they're still not responsible for installing it or maintaining it, so the attendance of a Qube/Brightsparks rep (I won't grace them with the word 'engineer') would always be chargeable. Their liability would be limited to supplying a replacement.
If you are offered say a replacement TV under SOGA, the retailer won't come round and install it for you-or they're not obliged to.

jb66

but talktqlk ask for the router back after you leave therefore its rented

bod1467

jb66 wrote: »

but talktqlk ask for the router back after you leave therefore its rented

You are misinformed - they don't.

ixat

the engineer found TWO faults: 1)a broadband connection that was not always on.2) a fluctuation in the speed & therefore stability of the connection .
He summised,but could not say DEFINITELY the latter was because of the modem & left a new one with me saying to give it a few days (because he had tweaked some settings that should be allowed to 'settle' & that if the problem persisted they would 'up it' to BT.
So I've pitched that at them.
Having read TT's t & c's it seems TT say modem is sort of their responsibility up to 18 mths after which it becomes customers property/liability. This could be grounds for a consumer law issue but I'll go on the first 2.
If an always on connection isn't always on and the connection i unstable surely he identified 2 faults.
Cheers everyone

ixat

I just checked my new talktalk email account (i8talktalk@talktalk.net) and they've refunded me £50 ::beer: 3months left on contract and they've had it

jb66

So what is a customer with no technical knowledge to do? buy another adsl router just to check its not the talktalk one, cookoo

mcjordi

jb66 wrote: »

but talktqlk ask for the router back after you leave therefore its rented

they send you an envelope to send it back for them to dispose of under the WEEE thing

macman

jb66 wrote: »

So what is a customer with no technical knowledge to do? buy another adsl router just to check its not the talktalk one, cookoo

Yes, since they're from a fiver on eBay. That's £45 less than an 'engineer' call out.

mattyprice4004

jb66 wrote: »

So what is a customer with no technical knowledge to do? buy another adsl router just to check its not the talktalk one, cookoo

Borrow one from a friend?
Or even buy one online (from another connection of course), test your connection with it and return under DSRs?