Argos refund on tablet

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Peter999 wrote: »

Is it exempt from the 30day guarantee?, if so then they don't have to take it back until its faulty.

Not true - the goods need to be of 'satisfactory quality'. The SoGA states this takes into account "the standard that a reasonable person would regard as satisfactory ... any description of the goods, the price (if relevant) and all the other relevant circumstances"

This is all very subjective, and it is down to the OP to demonstrate that the item is not of satisfactory quality.

zaax

If its under six months old the retailers has to prove it isn’t, after you have to (unlike the rest of Europe who get a 2 year warrenty).

miduck

zaax wrote: »

If its under six months old the retailers has to prove it isn’t, after you have to (unlike the rest of Europe who get a 2 year warrenty).

Is this the first post of the year quoting the secret two year warranty? :T

neilmcl

zaax wrote: »

If its under six months old the retailers has to prove it isn’t, after you have to (unlike the rest of Europe who get a 2 year warrenty).

You clearly haven't read the substance of this "EU Warranty". For a start it's a directive, and every member state has their own legislation that meets it, including us (ie, the SOGA). And it also allows for the the onus of proof to be split between buyer and seller as our SOGA does.

The only thing substantially different between our SOGA and the EU directive is that the SOGA goes further, in fact you could say we potentially have a 6 year warranty.

railbuff

pepperandsalt6 wrote: »

the battery life doesnt last much past an hour, the screen is also unresponsive sometimes.

this i would say is a fault as does not hold battery charge and an unresponsive screen

On the Argos site displaying on all tablets is this statement

Please note that this product is excluded from our 30 Day Money Back Guarantee. This does not affect your statutory rights.

but take it back, although they may just send it away for repair.

neilmcl

railbuff wrote: »

this i would say is a fault as does not hold battery charge and an unresponsive screen

Actually, that would say that it isn't a very good tablet compared to some, doesn't necessarily equate to it being faulty, hence why we've asked for the make of tablet.

Hintza

halibut2209 wrote: »

Your posts irritate me, therefore they should stop

Hmm pot and kettle spring to mind:-

halibut2209 wrote: »

I was merely pointing out a link between incorrect information and incorrect grammar and spelling. Those who take the care to learn correct language skills are more likely to take the care to learn relevant legislation. A theory which seems to have been proven in this thread.

SuperHan

neilmcl wrote: »

Actually, that would say that it isn't a very good tablet compared to some, doesn't necessarily equate to it being faulty, hence why we've asked for the make of tablet.

I second this. If it's a £70 tablet, it's probably not faulty, especially if reviews echo the OP's problem. There are reasons that iPads are £500 and own branded basic Android tablets are sub £100, and these reasons are usually in the form of speed, battery life and touch screen responsiveness.


As said above, the make and model are key to the argument.

railbuff

neilmcl wrote: »

Actually, that would say that it isn't a very good tablet compared to some, doesn't necessarily equate to it being faulty, hence why we've asked for the make of tablet.

true for batt life as their basic touchpad only states Up to 4 hours battery life
but you should not have an unresponsive screen, but with the 30 day exempt they could replace if they take your word thats its faulty although this depends on what member of staff your get or how busy the store is when you take it back, as some will replace and others will send it for repair.

railbuff

SuperHan wrote: »

If it's a £70 tablet, it's probably not faulty, especially if reviews echo the OP's problem. There are reasons that iPads are £500 and own branded basic Android tablets are sub £100, and these reasons are usually in the form of speed, battery life and touch screen responsiveness.

not always i have a £80 tablet and a £400 ipad and the £80 tab holds power longer than my ipad and is more responsive