"No satellite signal is being received" when using Sky box

[Deleted User]

macman wrote: »

If you can borrow another box for an hour, plugging that in will tell you if it's a box issue or not.

A friendly neighbour might be the OP's best option for that suggestion.

Dish alignment won't always be visible to the untrained eye, of course.

BoBoDobie

Thanks all I will try the backup and checking cables on the back. Other than that I'll have to get someone to come out I think - I can't get up a ladder and have no idea what LMB Alignment is lol!! Thank you all again

Moneymaker

If it's printed "Thomson DSIxxxx" on the label underneath then the problem will be the usual failing capacitors. Easy to fix but DO NOT ATTEMPT A FIRMWARE UPDATE! This can occasionally corrupt the firmware and render the receiver useless.

macman

Moneyineptitude wrote: »

A friendly neighbour might be the OP's best option for that suggestion.

Dish alignment won't always be visible to the untrained eye, of course.

It will be if the clamp or bracket has broken and the dish is pointing straight down...

macman

BoBoDobie wrote: »

Thanks all I will try the backup and checking cables on the back. Other than that I'll have to get someone to come out I think - I can't get up a ladder and have no idea what LMB Alignment is lol!! Thank you all again

LNB is the little box in front of the dish where the signal is focused, it should be quite obvious if anything is seriously awry. You don't need a ladder, just inspect it from ground level. Compare to a neighbour's install.