POPLA Appeal - Advice appreciated

ManxRed

Go on post it up. We could do with a good laugh.

MrDance

If you insist

Dear,

Thank you for your email received which refers to a parking incident which you experienced with Parking Eye Ltd. We have given your case the reference XXX and would ask that you use this on any future correspondence.

I can confirm that Parking Eye Ltd is a Member of the BPA’s Approved Operator Scheme (AOS) which was developed to bring a degree of regulation to an industry without primary legislation. We are not a regularity authority though and as such we cannot handle specific appeals against parking tickets or other enforcement actions taken by our members but we can take actions where we believe they are non-compliant with our Code of Practice. Although we sympathise with your predicament we have no power to get an operator to cancel or refund any parking enforcement charges.

However, there is a clear expectation that the members of the BPA operate in a professional manner and those who are responsible for parking enforcement on private land sign up to our Code of Practice. We receive a number of complaints and all of them are investigated. If following an investigation, a member is found to be non-compliant of the Code, they would be subject to our Sanctions Scheme, where Operators who are not compliant with the Code can expect to receive a number of penalty points depending on the severity of the offence. As with driving offences, once an operator’s ‘licence’ has reached twelve points in any given 12-month period, then they are likely to be faced with suspension or expulsion. The Code of Practice can be reviewed on our website- www.britishparking.co.uk.

You will appreciate that while we will endeavour to investigate every case to the fullest extent and to the best of our availability, we are not a regulatory body and as such do not have the powers to overturn decisions made by operators. As a consequence we focus our efforts on the investigations and whether the operator meets the requirements of our Code of Practice, and as such we may not be in a position to enter into further correspondence with you. Having said that, should you over time obtain additional information to your case that you feel would aid our investigations, then we would be pleased to hear from you again.

Yours sincerely

AOS Investigations Team

I have replied and pointed out I do not need their help to get the charge cancelled I will manage that myself. However I have insisted that they must inform me of the outcome of their investigation as it will form part of my legal defence if PE are stupid enough to go there

ManxRed

Ha ha.

Love the 'provide a degree of regulation' bit. Delusions of grandeur spring to mind.

atilla

At least you got a reply.
They won't respond to anything from me.

Stroma

It's a stock reply they use for everything, I lambasted them about it a while ago and they came back spluttering about this that and the other. But typical of them not heard anything in months about the complaints I had

MrDance

I will keep on at them for a reply just for fun, still looking for a suitable address for DVLA if anyone has one. Going to sort the POPLA appeal today and will let everyone know the progress/outcome.

MrDance

Had a response from BPA requested more information so they can deal with my complaint, will let you know if anything happens

MrDance

Had the defence to my POPLA appeal from parking Eye, very naughty of them to miss parts of my communications out including my orginal appeal and have used a ciommunication from me thjat I marked as "without prejudice", I assume I can point this out to POLA that they cannot use this ?

Can I rebut any of the evidence given by PE to POPLA or is that it ?

Any help as usual very appreciated.

SodG24

MrDance wrote: »

Had the defence to my POPLA appeal from parking Eye, very naughty of them to miss parts of my communications out including my orginal appeal and have used a ciommunication from me thjat I marked as "without prejudice", I assume I can point this out to POLA that they cannot use this ?

Can I rebut any of the evidence given by PE to POPLA or is that it ?

Any help as usual very appreciated.

I stand to be corrected but I think "without prejudice" only covers evidence in court - POPLA isn't a court ( thankfully ! ).

MrDance

Had a reply from BPA, denying their member has done anything wrong, no surprise there but most importantly it has caught Parking Eye in a lie. They deny receiving my appeal to BPA and POPLA, but have refered to it in later correspondance. Pretty stupid really