Help please. Server not found problem

closed

It may be, or may not, without some diagnosis it's impossible to say

Toxteth_OGrady

@OP

Have you tried powering off your modem/router for at least 30 minutes?

Trinitrotoluene

Op, as I understand this you have a desktop AND a laptop, your laptop is connected via wireless and your desktop PC is connected via an ethernet cable and they both have the same issues?

Ignore the advice on the proxy, in this instance it is not going to help you.

If this is the case the first thing to do is restart your home router (pull out the power and leave out for a few minutes then put back in again).

If that doesn't work then the issue is likely either your router or your broadband connection. If we get to that point I'll tell you what needs to happen next!

Mr_Ted

Yes unfortunately using a proxy can be slower, but as you have accessed sites it suggests your ISP is at fault, or your set up?
Its clear from posts on sites about talk talk that they do have problems, you might find an answer if you google the actual error message+talk talk, or phone them for customer service to run through your set up?

"closed" re difficulty using a proxy, it not difficult to use that site I recommended as you DONT need to change any of your settings on it to use it!

closed

I didn't say anything was difficult, you did.

however using a proxy is pointless, slow, and not getting to the bottom of the op's problem

Toxteth_OGrady

Mr_Ted wrote: »

Yes unfortunately using a proxy can be slower, but as you have accessed sites it suggests your ISP is at fault, or your set up?

I think you have a fundamental misunderstanding. Routing to a proxy is downstream of your ISP connection - it will always route to your ISP first.

That is very easily ascertained by:

tracert https://www.hidemyass.com

Trinitrotoluene

Toxteth_OGrady wrote: »

I think you have a fundamental misunderstanding. Routing to a proxy is downstream of your ISP connection - it will always route to your ISP first.

That is very easily ascertained by:

tracert https://www.hidemyass.com

Or in simpler terms, the "data" you send and receive always has to go through talk talk servers regardless of whether you have a proxy or not.

toffee'n'tom

Trinitrotoluene wrote: »

Op, as I understand this you have a desktop AND a laptop, your laptop is connected via wireless and your desktop PC is connected via an ethernet cable and they both have the same issues?

Ignore the advice on the proxy, in this instance it is not going to help you.

If this is the case the first thing to do is restart your home router (pull out the power and leave out for a few minutes then put back in again).

If that doesn't work then the issue is likely either your router or your broadband connection. If we get to that point I'll tell you what needs to happen next!

Hi - thanks but I've just tried that and it's no better

Trinitrotoluene

Oh dear! Right well you should do the following tests on your desktop (the one plugged in with a network cable). Assuming you are on either Windows Vista or Windows 7:

1) Click on the Globe (start) button in the bottom left hand corner
2) In the box that you can type in at the bottom, put cmd then press enter
3) In the blackbox that appears type the following:

ping -t 8.8.8.8

Then press enter
4) This will test a connection to a server on the internet to make sure that you have a constant connection. It should look like this http://i.imgur.com/7kgD4.png

5) If you have any lines that say Request timed out that can help us further diagnose this problem. If you do this test, let us know if all of them start with "reply from" or if some start with Request timed out.

6) Close the black box and reopen it again using steps 1 and 2

7) This time we are going to type in:

ping https://www.test.com

Then press enter

This should then look similar to this:

http://imgur.com/3jygP

Let us know if it doesn't. If you get an error that says it could not find the host, let us know also. If you are using Windows XP, replace step 1 and 2 by clicking start, going to run and typing in cmd then pressing enter. The above commands still apply. From there we can further diagnose the issue!

-TangleFoot-

Trinitrotoluene wrote: »

From there we can further diagnose the issue!

Might these might be worth checking too?